All Tune and Lube

My Nissan Xterra overheated roughly two months ago and I decided to use the services of this company. The mechanic wanted to replace practically every piece of the cooling system and he received no resistance from me, I just wanted it fixed. So, a thousand dollars and three weeks later, the vehicle started to overheat again. Puzzled, I brought it back in; just to discover only 1 of the 8 hoses was replaced during the initial visit (to me, along with the radiator, thermostat, water pump, and fluid the hoses would be an obvious replacement). According the woman at the front desk, the mechanic probably didn’t flush the system and sludge might be clogging it up.
Until that statement, I trusted the expertise of this company. Why would they replace the entire cooling system and not flush the system or replace hoses?
During the second visit, the vehicle didn’t overheat while in the garage and they just replaced a 5 dollar clamp on a hose and charged me 25 bucks for labor. Three weeks later, present day, it overheats again. Against my better judgment, I had it towed to their shop.
The mechanic pressurizes the system, this time with me present, and coolant started spilling from a weakened, old, hose. Sensing my frustration with this whole ordeal, he wants to charge me for the parts only. I agreed and thought that was honorable and fair; especially, if he actually fixes the issue this time. The woman from the front desk finds out the mechanic is not going to charge me the 63 dollars for labor and berates him in the bay with the door open. «Do not give away labor!» Even though she knows they never fix the main source of the problem, she refuses to stand by the work the company performs. After the job was complete, she tells me I’m lucky she wasn’t there when the deal was made because she would have charge me the 63 dollars for labor, and the mechanic will have it taken out of his paycheck. I was shocked that she would talk to me like a child; I am a paying customer, not a vagrant off the street asking for free services. In front of her, I told the mechanic that I will be back to pay him the money he lost and thanked him for being honorable and standing behind his work.
Needless to say I will not be using their services again.

Seems to be a family run place in that it’s casual an friendly. Got an oil change for $ 34 incl. Tax and the mechanic told me my tires were wearin unevenly so to get them rotated soon, and also told me I had 5K miles to change my front brake pads before starting to wear the motors. I got their coupon flyer which unfortunately wasn’t good for my service that day but I will likely use to replace my frot brake pads since the special they have for brake pads is $ 74 incl tax. Oil change special is something like $ 18.99 before tax. The front desk lady also was helpful in printing out estimates for different repairs I might like to do on my car soon.