Babies R Us

It’s easy to get overwhelmed with baby items and the staff here sure don’t help things. Problems with the online registry, problems finding items in the store, each assist telling me conflicting information, losing my orders, canceling my orders, hanging up on me over the phone.
Expensive items, and some things are hard to find.
They do have a wheelchair with a basket attached and a lactation room. They also have close parking for pregnant women. Pick up of items ordered online was strait forward.

I did their preorder online for a baby register so that I could run by quickly and pick up my already-​paid-​for items and it took them 8 MINUTES to retrieve my items from their locked box and give them to me. Did I mention I was the only one in line during all 8 minutes? Why did I preorder and pay when I could have retrieved the items myself and paid for them in less time? And, no sales person said anything about it. TERRIBLE CUSTOMER SERVICE.

As you may know, I’m in the market for baby stuff. And, as I hope you know, I’m not a fan of shopping at chains. Finally, you know I hate improper grammar in the titles of businesses. So, BRU is not really my top choice, but when shopping for a crib, we found the prices to be unbeatable.
The Good: Lots of cribs in varying styles, finishes, and price ranges. I liked seeing families from all backgrounds shopping here on a busy Saturday. We were able to find something we liked, for a lot less than we had imagined, especially thanks to a 25% coupon for using a BRU credit card that my mother-​in-​law happened to have. Saving money during a period of time when you’re spending tons is a pretty great perk.
The Bad: The whole ordering system was just bizarre and the woman running the desk was odd. She skipped a lot of steps in talking to us about how long it takes to order things and how all of that works. Since they don’t keep furniture in stock, everything has to be ordered. She was speaking in a sort of shorthand, glossing over important details. I get that she does it every single day, so it might be hard to remove herself from that, but for most people buying a crib, it is most likely the first/​only time you’ll find yourself with this particular set of questions.
There are also a list of crib accoutrement that you can’t even order; they have to call you when the window opens for your time to even put your name in for something… seems so antiquated and weird.
We wanted to order the toddler bed rails and the full size bed conversion kit. We were able to place an order (and pre-​pay) for the toddler rails, but they couldn’t even take our pre-​order of the full conversion via the computer. But even more bizarre: a big old-​school three ring binder is their sophisticated system for keeping track of people who want to order stuff that cannot yet be ordered, due to some convoluted system I will never understand. It felt like 1989 in there.
The bonus was a manager named Valerie who was super patient and kind to us. She deserves five stars. If I were just reviewing her, this would be a different affair altogether.

I registered here and got multiples of several things because they didn’t take them off the registry. When i took them back there was no problem until a couple of weeks after my son was born the handle on his car seat was loose so when i took that back they said i had been red flagged in their system for bringing too much stuff back. I couldn’t believe it they were the ones who messed up and they had the nerve to red flag me? I understand that they probably have a problem with people stealing and then bringing things back but they could clearly see it was things i had registered for and nobody gave me a gift receipt because i had registered for the items so why would i need to take them back? It was humiliating standing there feeling like they thought i stole the stuff but the manger said that’s how their computer system works so he asked my husband for his id and retured it that way but none the less I will never shop here again!!!

Friendly staff. Nice selection of most categories of baby needs. Whole the store was clean and displayed nicely, I did feel that the floor layout was somewhat lacking in flow.

Wow, y’all weren’t kidding about how sad this place is. I print out a registry and start looking for items. Of course, the first three items I looked for were nowhere to be found in their listed aisle. I’ve bought enough registry gifts to know how to look for the items, to match the bar code, etc. then one item looked to be out of stock.
I finally settle on a couple of listed items and then go rogue and buy clothes not on the list. I swear at one point I thought about buying a gift card and being done with it.
Then I get in line. A long line. I’m person number 6 and three people got behind me soon after. There was one register open along with the customer service register. Finally after 5 minutes, they called for backup. I think they should have called for backup when there were 6 people in line.
This was a random Wednesday afternoon. I sure hope that they have more staff on weekends.
Fortunately, most of my friends are done having kids so I won’t have frequent Babies r Us for much longer. I was hoping my friends had registered at Target but, alas, they did not.

Whoa. Holy poop on a stick. This place is EXPENSIVE. I have NO idea why people would ever need to spend so much money on baby items that will only get used for a couple months. I am not poor but I am not rich either. Even if I had expendable cash, I cannot imagine spending this kind of money on these baby items. Even the items on clearance are more than I would ever spend. I hopped next door to walmart and found some of the exact same items for a fraction of the price. This place is part of what is wrong with America.

When the clearance prices are higher than other department store prices, I stay away. It’s a good place to find what you want, and then go elsewhere to actually get it. I suggest comparing prices before you buy anything here.

They made me wait 30 minutes to pick up my crib. I wouldn’t mind so much, but this soulless corporate box store sucks my mojo.
Should have bought from stork land or room to dream — one of the independent stores. Where the prices are a little higher, but the service and quality are much better.

I like it! Like the previous reviewer mentioned they sell a ton of baby stuff, and you could probably get everything here if you didn’t want to shop anywhere else for your baby/​child, but it’s very cluttered and messy and the staff aren’t that friendly so, it doesn’t deserve a high rating, just a decent one.

You can rent pumps here for your boobies for $ 80 per month, buy diapers, teething rings, and all the other good kinds of baby junk that you need to keep your baby dear thriving in the balmy Oklahoma climate. Hip hip hooray!