Cox Residential Digital Solutions Store

Outstanding service by Sebastian. i just moved from Arizona and had an issue opening the account online, went to the store, and he simply took care of everything in a very efficient way. You really need to separate Cox as a company from the people who work there.

We moved here 4 mo. ago from California, we got Cox because we didn’t know who else to use for phone, TV, internet etc. I made an apt and called 3 days prior to confirm, they said they never heard of us and I had to start over, the guy that came out couldn’t answer questions and showed me incorrectly how to use the TV. We get very few channels and those we do are not near what we had in California. To get other channels we would have to order a pkg we don’t need, IE to get Nat Geo we have to order ALL THE CARTOON channels… who needs that? we get no football, tho we were told we could watch almost everything with out the NFL channel.
Not real happy, $ 144 a mo. and no football, Nat Geo and about 15 other channels we want. not a good deal, wish I had shopped around

These folks do a good job. It’s hard not to let my complete disgust with Cox Cable color my attitude, but I’m sure the people who work here have to endure all manner of abuse, since they are some of the only Cox people you ever interact with IRL. All in, the convenient location, nice new building, and perfectly fine staff certainly warrant three stars.
I went in to permanently discontinue my cable service and they got me in quickly and took care of what I needed in an efficient, no nonsense manner. I was thankful they didn’t try to keep my cable business, but again, I’m sure the humans working there only continue to work there under the singular condition they not have to hear ever other human on the planet prattle off their coaxial complaints and Wifi woes. That may be the best business decision Cox ever made, because the actual interaction of returning two boxes was less painful than I could have imagined. And after years of trying to get my money’s worth out of Cox, that was enough.

I cannot say enough how excellent the service is here. They not only run an orderly ship, they present real answers to your actual questions.
I have to single out VERDIS OWENS for a double five star rating. He made my son’s day on his birthday. And to top it all off he found a way to save us some money on our account. I would hire him on the spot if I had an opening.