Floor Gallery

Our builder uses the floor gallery for all of his homes. My experience with this company was beyond excellent. I spent half a day (short on time due to building a house 5 hrs away) with their decorator. She not only helped me to select excellent flooring choices, she also assisted with all other selections not sold by this company. HUGE asset when you want a beautiful and cohesive flow to your home in color and design. I would HIGHLY recommend them, and without a doubt, use them in the future for any/​all services they provide. Our floors look amazing! Thank you, Floor Gallery, and Angie!

This review is long but if you are even considering bringing your business to The Floor Gallery you will want to read every word. I ordered flooring from Lumber Liquidators which was then sub-​contracted out to The Floor Gallery (aka A & A Flooring– the same company but does the installing of their sales). I cannot stress enough how AWFUL my experience with them was. It was truly a nightmare. Please, please, please save yourself the heartache and take your business somewhere else. I am in the military and inform everyone I work with to beware of this company, as they have absolutely zero integrity or work ethic.
I had my flooring installed 3 separate times because they hired a 3^rd independent contractor (Lumber Liquidators —-The Floor Gallery — Independent contractor/​crew) who was not sufficiently trained and destroyed the floors that were originally ordered. The first time they installed the flooring, within hours the flooring was popping up everywhere! Each and every single plank was raised and separated from the foundation and the installed quarter-​round and shoe moulding was not even secured.
Two days later, they sent the same crew (who clearly was not trained on installing this type of flooring) out to «fix» the floors. The solution they chose involved only a hammer and a blow torch. They merely burned and hammered down each and every plank –which ruined the entire floor with burn marks and indentions. As a result they had to re-​order the flooring.
I should mention that the crew that was in my home was not professional at all. They were clearly angry that they had been called back out to fix the shoddy job and made comments saying my floors were cheap and commented on pictures hanging on the walls. They asked inappropriate personal questions about my personal life and completely insulted me. When I reported this to the owner he further insulted me insinuating that I was racist. Being that half of my family is hispanic and bi-​racial I can think of no greater insult.
After waiting over a month for the re-​ordered flooring to come in, the owner wanted to send the SAME crew a 3^rd time back out, stating «I owed them the opportunity to fix it». Frankly, no sane person would allow a crew that was insulting, unprofessional, and clearly lacking the needed skills back in their home again. The very idea that I «owed» it to them is comical. I had to argue multiple times with the owner and insist a new crew return to install the floors a 3^rd time.
Following the third install, the owner returned for the inspection and observed several things like damage to the door threshold stating he would have someone return later to repair them. By that time I just wanted nothing to do with this company and signed off that the job was complete. It was not surprising that I never heard form the owner to make those repairs.
If you are thinking of using The Floor Gallery for your new flooring please take these words of caution seriously. I saved for years to have these floors installed and this experience was scarring.