Gordon’s Service Experts

I bought a 6-​year-​old house and knew I needed to have the heat pump checked out (I didn’t even know what a heat pump was!). I saw Gordon’s $ 79 furnace tuneup special on the Internet and booked them online. They sent out Calvin, who arrived on time, was pleasant, knowledgeable, showed me how to change the filter, and didn’t hard-​sell anything. He even gave me a $ 30 rebate application form at the end of the service call, and showed me how to fill it out. AAA service, thanks Calvin!

When our A/​C compressor didn’t start at the during the first warm-​up of the season, I called and was scheduled the same day, within 2 hours. Technician Randel showed up exactly on time. He thoroughly check the electrical connections to our compressor and found a blown fuse – one of those BIG ones outside next to the unit. There are 2. He replaced both of them for consistency, then tested the amperages for the unit and found nothing else wrong. The only explanation seems to be a power surge over the winter that blew one fuse. That protected our expensive compressor from any further damage. The cost for him to come out, test, replace the fuses, and test again was very reasonable.
I’ve used Gordon’s Service Experts for 12 years, ever since they installed our furnace and A/​C in 2003. I maintain a Service Plus contract with them. I’ve used both their plumbing and their electrical services several times, too. I’ve consistently found them to be professional, respectful, thorough and fairly priced.

We needed a plumber to fix our mistake at 4pm on
Friday. Called Gordon’s. Jeremy was here in 30 minutes and gone in 30 minutes. Job done.
Thank you.

Quick, friendly, inexpensive service. Our technician was Stephen. He was right on time at 4pm as we requested. Walked me through the entire process of what he was doing and got right to work. Only issue I have was with the main company (dispatchers) calling me several times throughout the day trying to have the technician come early. I booked between 4 – 6 for a reason so I didn’t have to take off work and wait around.
TIP: Look for tune-​up coupons in the mail, they’ll save you quite a bit.

While the technicians were friendly and professional, my confidence in their abilities are shot for two reasons.
1) I had them come to install a Nest thermostat. While they did successfully install the thermostat, I have no way of knowing how well they did, as before they came my AC worked, after they left it did not. While it may be coincidental – it is an 18 year old AC – it is hard for me to escape the suspicion that they sabotaged my AC.
2) When I called them back to diagnose why the AC was now not working they could neither tell me why or give me an estimate on repairs.
To make matters worse, they are extremely expensive. A fact I did not find out about until the work was finished as the technicians did not give me an estimate before doing the work. Also, I was told by the person who scheduled the appointment the diagnostic fee of $ 99 would be applied to the cost of the work. It was not. So all in all I was charged $ 348 to install a thermostat for an AC which does not work.
Feeling ripped off.