My Dentist – NW Expressway

So I’ve only had 2 cleanings done here. One a year ago, and one today.
A year ago was great and they are super speedy, my teeth feel great. However when I made a follow up appointment for 6 months out, I had to reschedule. Well EVERY SINGLE TIME I make an appointment they tell me just how lucky I am that they happen to have something available because usually they’re booked 4 months out.
Either I’m the luckiest person ever… or they’re really all about sounding popular.
However, I hate going to the dentist, and I loved the hygienist so I went through rescheduling 3 times (every time being incredibly lucky — although they did randomly close early and canceled the second time) and came back to get my teeth cleaned again (which was speedy and incredibly thorough — seriously love her)
But they just keep pushing braces, while I have very naturally straight teeth. Braces are expensive, and at 26, I don’t think they’re really going to get worse. I have a hard time rating them because I’ve never had to get any dental work done other than my wisdom teeth being removed, by an oral surgeon.
So I’ll give their a hygienist a great rating! But their office staff is just too fake for me. And this time around, their new financial person was very scatter brained and was wrong about what my insurance would cover.

They sent me a $ 250 bill for a «CT-​scan per arch.»
Here’s the issue. I stopped using My Dentist’s services maybe in… 2008? 2009?
Their initial response was, «Are you sure?»
Umm… Yeah… I’m looking at the date on the bill; I was living in Philadelphia at the time.
«But these CT-​scans have your name on them.»
Well I don’t know what to tell you, because they’re not my CT-​scans.
«Okay we’ll figure out what’s happening.»
Then a second bill arrives telling me that I’ve ignored my first bill.
So the above conversation happened again, but this time I was told she was holding the CD with the CT-​scans in her hand, as if that somehow proved that she was right and I was wrong.
How about you pop that CD in the computer, look at the images and compare them with my dental records? I’m going to say with 99.9 999 967% certainty that they won’t match.
«No, we can’t do that. Because that would make sense.» They didn’t actually say that, but I assumed that they were thinking it.
A month or so after the initial bill, I was still being told that I needed to pay for the CT-​scans. My patience was exhausted at this point. I sat down and typed out an angry (yet professional, I promise) letter. I told them that they needed to eat the bill because I wasn’t about to take responsibility for someone else’s incompetence.
Apparently the letter travelled up the chain fairly quickly. Someone from the office called me soon after my letter went out. They wanted to confirm that the CT-​scans weren’t mine.
… (–_​-​) … You don’t say?
Their services (when I did use them) were satisfactory. Overall, it was a [*][*][*]. I was a fan of my dentist at… My Dentist. She was friendly. This location did have a habit of throwing in unnecessary procedures that my insurance wouldn’t cover (e.g. fluoride treatments aren’t necessary for adults; yet they’d give it to me without asking and then the insurance company wouldn’t pay because it wasn’t covered). They did this to my mother and brothers as well; for a time we were all using My Dentist. So if you plan on using them, be certain that everything that’s performed/​offered is necessary and/​or covered by your dental insurance.
They were also somewhat rough with my mother when she needed to have some dental work done. We were recently conversing about how she assumed that all dental work would be similar until she went to her new dentist (also my current dentist; Dr. Prince at Renaissance Dental) and was pleasantly surprised.
Also, the staff members are all very attractive women. Or they were the last time I was there. Why does that matter? It doesn’t.
In Summary: They are no longer… [puts on sunglasses] My Dentist.