Safelite AutoGlass

The workers are cool, down to earth. I showed up at 3:45 for my 4:00 appt and they got me right in. I was gonna pay out of pocket but the lady let me know I could go through my insurance for free so I did that.

They did a fantastic job on my 2013 Mercedes E350 front windshield! Great customer service and technician was very personable. He answered all my questions and even put the Mercedes sticker back in the windshield for me.

No one likes to spend money — but the Safelite AutoGlass on 118^th Street made it an almost pleasant experience! I had a crack in my windshield and it was spreading like a spider web — Called my insurance co and they referred to to this business! They did one thing right! Melinda — the girl that help me was fantastic!!! She showed me that my insurance was only paying $ 15.00 towards the work — so I cancelled the insurance claim and she gave me an even better deal! The gentlmen that installed the glass was fantastic as well! Did a great job installing the glass AND cleaned all the other windows AND vacumed the car out! What a great customer service experience! If you need to have auto glass replaced — this is the place to get it done!

As a very critical person, I am rarely impressed. In fact, when I am impressed it means the person/​company has hit every note flawlessly, and that is scarce indeed. SafeLite officially makes the cut as a company that impressed me so much I would recommend them wholeheartedly. They gave me a fair quote by phone, were flexible in making our appointment, discovered many insurance really would pay the full repair bill… offered me a cold drink (pop or water), a comfortable chair and had my car fixed in 25 minutes from the time I walked in the door. The Techs vacuumed, cleaned the glass and were friendly. I pray this doesn’t happen again, but I’ll be a repeat customer if it does.

Discovering a crack in your windshield is stressful enough… trying not to slam the door, hoping it won’t spread across the entire car. You don’t need a run around to get it fixed.
I had always dealt with a competitor for car glass work, but that purveyor has moved out of my part of town. So tap-​tap on the old internet leads me to Safelite. I was surprised to find they had a location at 119^th and Renner.
Was on my way thru that area anyway, and decided to stop in a have someone inspect my window. The crack was way down by the wipers, in the black outline area, didn’t know if it would be repairable or not. Walked into the office, stated my request, and watched them scramble. Within 25 minutes I drove away, window fixed to the point you couldn’t even see the bad spot, insurance had been filed, and the deductable was waived because the windshield was able to be repaired instead of having to replace. Didn’t expect to have it done on the spot, but they offered and I accepted. Their work comes with a lifetime warranty, if the window recracks of gets worse.
They do offer «come to you» service”, but I was glad I didn’t need it.
Very pleased that someone actually wanted to help me fix something for a change!