Saybrook Point Inn & Spa

I recently stayed at the Inn for a couple of nights. First off, the rooms are spacious clean, and gorgeous. Absolutely beautiful grounds, scenery, and great food.
The quality of the night’s sleep we had, however, was very different. Beds were pretty comfortable, but we were up most of the night. The guests in the room next to us were extremely loud, and their cigarette smoke was wafting into our room. It was such a strong smell, it woke us out of our sleep. We called down to the front desk; they addressed our concern, however said there was nothing they could do about it. Cigarette smoking in the rooms is prohibited, but since these people were smoking out on their balcony, there was nothing that could be done about it unfortunately. This was extremely disappointing, since I have asthma, allergies, and my family is very sensitive to smoke. When you stay in a «smoke-​free» room, it should be just that.
There were also people talking in the hallways, and children running back and forth. It was not relaxing at all. And this wasn’t 8 or 9:00 pm, either. It was around 11-​midnight, or later.
The other noise that kept us up all night was the air conditioner going on and off. Each time it went on, it made a large noise that was very startling. This happened throughout the night. We asked maintenance about this, and they said it was «normal». The other guests in our party, staying in a different room, complained of the same noise. So, we were very disappointed, to say the least.
For the amount of money we paid to stay at this beautiful Inn/​Spa, there were many disappointments. I don’t think I would stay overnight again. But I would return to enjoy the views, restaurant, and spa.

If you read my other reviews (of which there are many), you will see that I very rarely write such a negative review, but this situation deserves it.
Tonight, we were driving through Connecticut, and approaching Old Saybrook. My wife thought it would be nice to stay at this hotel, so she phoned them. The woman in reservations, whose name is Dee, said there were four rooms available and described them. Only one has an ocean view, so I asked about it. She said it is a nice room, but it’s on top of the ballroom, where a wedding was to take place. She said that room would likely be noisy, so she would let us have it for a discounted rate of $ 279.
I said I’d like to see it first, and we would be at the hotel in 5 minutes. She said that was OK.
When we arrived at the hotel, the front desk manager, Chris Britt (not sure about the spelling) said the room was available, but he would not honor that rate, instead offering it to me for significantly more. I informed him of the conversation I had just had with Dee, and he responded, «I never offered that rate, and I won’t honor it.»
I asked him to check with the reservations people, but he refused, saying, «It doesn’t matter. I’m in charge, and I don’t approve that rate.»
I said, «So, you’re telling me that although we were promised a rate and we drove here to check in at that rate, you won’t let us do it?»
He simply replied, «Yes, that’s right.» He never apologized for the mixup or tried to empathize in any way. It was almost as if he was upset that the hotel would let its reservations people offer a rate like that without asking him first, and he was going to take it out on me.
For more than 40 years, I’ve traveled around the world, staying in some of the best (and worst) hotels, and I’ve never been treated so poorly by a front desk. I told him I would write about it on Unilocal,and I offered him an unpleasant hand gesture before storming out.
Back in the car, my astonished wife called the reservations number again and spoke with Dee. She said she remembered the conversation and the rate she had offered us. She apologized for what had happened and said that if we still wanted that rate, she would make the reservation for us.
I told her I could never stay at that hotel again as long as Mr. Britt was there. What he did was shameful and disgusting, and he should not be in a position to treat people like that.

Did a spa package here with a friend. We were checked in earlier than the 4pm check in time, the room was very nice, the bed was super comfortable. I had an awesome deep tissue massage with April. The pedicure I got was mediocre at best. I left with dried/​cracked heels still. An expensive nail polish job was all it was although it says the pedicure focuses on callus removal. The woman seemed lazy & disinterested.
We enjoyed a drink and appetizer on the patio, then went in to the town for dinner at Livs. The bellman, Brian, was great and gave us a ride in to town as well as picked us up immediately after we called for a ride back (great service). Our room was right next to a wedding party, so that was a bit loud until midnight. Im surprised the hotel doesn’t put those people in a different wing! Ordered room service breakfast in the morning from Fresh Salt which was wrong. I had to call twice to try and correct it. The girl answering the phone was rude and rushed. The problem was never fixed.
I made the mistake of giving them my debit card at check in to authorize a hold, which deducted my account over $ 710! They told me it was just an authorization and no money would be taken until we checked out. 4 days later this is still not corrected in my bank account. They said there is a sign at the front desk warning about debit card use, but who sees that when the receptionist is chatting with you. They should point it out anytime someone hands them a card — a huge inconvenience.
So I have mixed views on this place. I really loved some aspects of it, the bed, the location, the massage. But there were a few things that were frustrating or disappointing for a 4 star hotel.

I went here today for a Memorial Day Brunch. I was first mesmerized by the beauty of this place. Just gorgeous. It was a drizzly kind of day so we sat inside at the restaurant and started off with some Bloody Mary’s. My first Bloody Mary ever and Im hooked. Delish!!! The Ahi sushi was to die for. And the Po Boy Crab sandwich was a experience. The batter was a unique yummy buttery one. I could’ve eaten five more sandwiches. Took a walk
Outside even though it was grey and gloomy but had to take in the view. Loved looking at the marina and talking to some of the visitors. Sat on the rocking chairs on dock and just relaxed with the view. Looking forward to going back and enjoying it on a sunny day. Very pleased!!!

I’m really a big fan of their spa. Very relaxing, nice atmosphere and talented staff. Beautiful setting by the ocean. You can’t help but relax.

We were invited up to Saybrook Inn last weekend. I can’t begin to tell you how pleasantly surprised we were with the entire experience. You are greeted by a warm and inviting lobby. The sleeping rooms are spacious with gorgeous bathrooms and a beautiful working fireplace. Our balcony overlooked the pool and the water.
The spa is gorgeous and the addition of both the indoor and full year heated outdoor pool is welcomed.
The food was absolutely delicious and portion sizes quite large. The outdoor seating area with fire pits and fireplaces can be enjoyed all year.
I think my favorite part were the two guest houses. One with six private rooms and one with eight. They are perfect for a family reunion, wedding party or board meeting. Within the guest houses are common rooms with large board tables, billiards table, there are balconies and a full kitchen in each guest house. Really gorgeously appointed and do well done.
A terrific little escape.

Every element of Saybrook Point Inn is always a 5-​star experience. I’ve been coming here for years including treatments at the spa, dining at Fresh Salt, staying over at the Inn, Sunday brunch. Everything is amazing.
Spa: they fairly recently renovated their spa. It’s clean, bright, inviting. My favorite area is the relaxation area. We did come on a Saturday in January, a slow Saturday noted the bartender in Fresh Salt, & we could not get a seat in the relaxation room. I don’t want to be here on a busy day! I always get ‘The Kate’ which is a body scrub & massage treatment. It’s pretty great.
Dining at Fresh Salt is always a good experience. Love their specialty drinks. I usually get a fresh squeezed oj mimosa in the AM, had a strawberry basil something or other martini which was delish. Everything is always fresh. My favorite area is the outside patio overlooking the water where they have a fire pit going with the glass rocks. Perfect spot to enjoy cocktails while waiting for your table to be ready. Food does not disappoint. Fresh seafood, classic dishes but quality is top notch.
Their brunch spread that they have for certain holidays & special occasions is hands down the best brunch in CT. You have not experienced a brunch buffet of this quality, variety, freshness, deliciousness… until you’ve had it here. From carving stations, to the omelette bar, shrimp cocktail, pastas, seafood, salads, dessert table. I could go on. Just amazing. Worth the $ 50/​pp price tag.

Beautiful Place & Marvelous view !
Perfect welcome, very helpful and kind staff. Could ask for some extra coffee which was delivered in room.
Gorgeous rooms: Spacy & comfy Bedroom. Very clean, bathroom with all comfort: hairdryer, samples, wardrobe.
Good entertained fitnees room. Indoor and outside swimming pool. Spa…
Spa & Restaurant are, however, quiet expensive.

Went for a pedicure with a friend visiting town. It was a fun treat and we had a lovely time.
The staff was super friendly and helpful, and the two women doing our pedicures made sure we were relaxed and happy. The quality of the pedicure and whole experience was great, if not a little pricey — but it wasn’t just a quick in-​and-​out nail salon pedicure, so I was fine splurging.
I wish the room where the did nails and makeup was a bit more «loved» (there were lights out and the makeup bar was a little messy/​chaotic). Would definitely go again for a special occasion, though!

We spent the night after our wedding here on the «Romance Package.» It was even better than expected. The room was gorgeous (double sinks, waterview, fireplace, separate bath and shower), the spa area was wonderful and the massages at SANNO very relaxing. Also the food at the restaurant was incredible– fish was fresh and very tasty. Most of all, the service was incredible. We really felt like a king and queen. For example, one of the staff came to our room to light our wood burning fireplace and put in a movie for us (they have a large selection of DVDs to watch). The servers at the restaurant were some of the nicest we’d ever had. The front desk staff was so friendly and helpful. I would highly recommend the Romance Package (note it’s only available Sun-​Thurs) to celebrate a special occasion or right after a wedding nearby.

I loved staying here. Our suite was on the water with a view of the marina. The rooms are spacious, clean and very romantic. My husband and I took a few days away and it was perfect. Fresh Salt Restaurant is located inside the Inn so you don’t have to travel far for really great food. If you enjoy casinos, Foxwoods is 20 minutes away. Our only inconvenience was that they were doing some work adjacent to our room and it was a bit noisy on few afternoon’s. The management team was very quick to respond and gave us an actual discount. We were thankful for the hospitality they provided and will look forward to our next visit.

The location of the inn is gorgeous — right in front of the marina, so the sunrise and sunsets are picture perfect… if you get a room with the waterside view.
However, the room I stayed in was right by the indoor and outdoor pools. As a result, the entire room smelled of chlorine the whole time. I ended up waking up feeling like I took a dip in the pool.
I also do not like the fact that the mini-​fridge was placed in the closet. I had to hang my clothes on the chair in the room because after a few hours, they had a musty smell.
Also, the heavy drapes do not move, so you are left with the thin, semi-​transparent drapes to hopefully provide that privacy from the outside.
On the other hand, they provide single serving Keurig K-​cups, so that’s slightly better than the standard nondescript coffee that two star hotel chains provides.

Thanks Saybrook Point Inn for donating glasses to our Middlesex Habitat for Humanity Fundraiser! You guys are the best!!!

Came here for a wedding reception this past weekend and was blown away. The inn was absolutely gorgeous – both inside and outside. It’s located right on the Connecticut River with many areas to soak in the beautiful views. Before we headed into the ballroom for the main reception, we enjoyed cocktails and appetizers on the back patio, which was right above the marina. The patio had several bars, a sit-​down dining area, and other seating areas to relax. There is also a pool sectioned off to the left of the patio, which would be great for kids, and a walkway just above the boat basin. The space is used really well. The food is also excellent. This place was perfect for a wedding venue and would be a great destination for a weekend (or longer) away during the summer!

This is only a review regarding the hospitality and courtesy that is lacking at this establishment! We came from California for a wedding starting at 2pm and were told we would not be able to check in until 4pm. When we asked if there was somewhere to get ready or if there was anything that could be done but the female older receptionist very rudely interrupting the conversation I was having with the male receptionist to say nothing would be
is 3pm I’m at the wedding and still no reply to see if they can help or check us in! Horrible front desk and horrible empathy for the big day that was made more stressful than it already is!
1star
I changed or edited this to 3stars bc of Scott at the front desk being so thoughtful and helpful when we checked out and had to have him give the groom out gift which we left behind in the room! Thank you Scott

The best stay of my life. My girlfriend and I decided to get a hotel after going to old Lyme beach. We are so grateful that we stayed at this hotel. The room was amazing. My 5 year old stepdaughter loved it. They made her feel like a princess. The surprised her with a bowl of popcorn and a princess juice box after we came in from swimming in their salted pool. I would recommend this place to everywhere!!!

Rooms are so f’in cozy! Fireplace room and they brought us a duraflame! ON THE HOUSE! Unbelievable generosity. We did last min discount and saved 100 $. savings are an aphrodesiac for my lady so it was a tiresome affair! Shes rolling her eyes at me as we speak on our comfy little couch in the room. Highly reccomend

Attended the Fire and Ice event at the Inn yesterday.
It was my first time there and it was nice that the event was open to the public. The hotel itself was very nice, with a beautiful location on the water.
The staff was very kind and helpful directing us to where we would find different food «booths» or the champagne bar. I think the event was a nice way to bring the community together — they offered beer from Thimble Island Brewery and had a local jewelry store showing off their diamonds. The food we tasted was good — I had the chowder, my husband the chili.
Overall, it was a nice day and I look forward to going back there for an overnight stay! I believe they are dog friendly — which is great for us as we have a lab!

One of the best decisions I made in my life (besides marrying Jason M., of course) was to have my wedding ceremony and reception at the Saybrook Point Inn (SPI). They really made the most important day of my life the best day of my life.
From the tour of the inn to the time after the wedding, SPI was always so welcoming and accommodating to all of my questions and requests. The staff was some of the most professionals I have ever met. Sara Sheiffele, the wedding coordinator at SPI, was the best! She was very experienced and hard working while being down-​to-​earth. She always answered my questions quickly, thoroughly, and honestly, which made my wedding planning experience relatively stress free. Donna, who oversaw the wedding day, was so warm and organized, which calmed my pre-​wedding jitters. Joe, my wedding «butler», got me everything I wanted during the reception. My wedding guests complimented on how friendly and attentive the staff was at the reception. And they loved Rory the bartender.
What made SPI stand out from other local venues was that it could be a one-​stop shop if you wanted it to be. One could have the ceremony, reception, and the post –wedding breakfast, which I had all three. I got a room for the day to get ready, but SPI will give the married couple a room for the night of the wedding. The rooms were clean and spacious with spectacular views! Wedding guests got a discount for their stay, but they were also many local hotels/​motels for guests on a budget. There was also Fresh Salt bar, which opened until one a.m., available for after dinner drinks!
Food was freakin’ fantastic! I had the beef tenderloin with the truffle au jus and it was the best piece of beef I’ve ever had! From the appetizers to the cake, guests thoroughly enjoyed their meals and were full! Jason and I had the opportunity to go to a tasting so we were able to sample their food before selecting the menu.
SPI was not cheap, but you got so much more in service and quality than the other venues I had looked into. Since there was a discount per person during the mid-​peak (November, December, April), we decided to have our wedding on November 8, 2014 instead of late September or early October. There was even a bigger discount for off-​peak (January, February, March). At least with SPI, they were cut and dry about how much you pay and what you got. Never did they hit us with an unexpected fee. The contract was clear (unlike the wishy-​washy one from the now defunct Jordan Caterers at Guilford Yacht Club) and pretty much the wedding package was an all-​inclusive deal, which saved us money and time from bartering with different vendors. Most importantly, we were treated like royalty.
Even though it has been a month since my wedding, I’m still getting compliments on the event, many coming from guests with very particular tastes!
When people say that your SPI wedding was the best wedding ever, then it is recommended that you look into SPI for your next life celebration event!
Thank you, SPI!

This will eventually expand to a full review, but since time is of the essence, I will leave you with the following, regarding my wedding last night:
These days, not many couples get to say that the best wedding they’ve ever been to… was their own wedding. My wife and I can say just that, truly and passionately.
Sincerely,
Jason M, and Lesley M.