Sendflowers.com

I ordered a very large arrangement for a wake at a funeral home. Flowers were delivered after the wake ended! I called several times before I finally got someone to help me. I was very upset about this and after some back and forth, I got them, to refund me 50% of what I paid plus they threw in a coupon (only for like $ 12). I thought I would give them another shot so I used the coupon to order a small bouquet for my husband’s birthday 3 weeks in advance. Flowers were delivered on time but the card had nothing of what I asked them to write on it! We were confused at first if the flowers were even for him! I gave this place 2 stars only because when I called with my first issue they accommodated me with the refund I asked for. But, I will not be ordering from them again.

This is WORST flower delivery arrangement EVERRR. They never were on time and you actually missed the important event in the process. Go with them at your OWN RISK!!!

It’s Mother’s Day. Mom informs me she will not be home on Sunday so I order flowers first thing Monday morning with these jokesters for same day delivery. Wishful thinking.
Their site allowed me to select Monday (same day) as a delivery option. They then left me a voicemail while I was at work stating they wouldn’t be able to fill the order that day but that they would fill it the following day and upgrade the size of the bouquet at no additional cost.
Tuesday night around 6:30 my stepdad informed me my Mom still hadn’t received her flowers. So I called the customer service line. To give them the benefit of the doubt I first asked about their delivery window times before I began to ream them out. They then informed me the florist they contracted to deliver the flowers was closed for the evening and they would follow up with them Wednesday morning. «Unacceptable,» I declared.
So the lady put me on hold, then came back and tried to offer me 20% off. Still unacceptable. First they told me they could deliver same day. Then they couldn’t deliver one day late. Then they had to wait another day just to follow up with the merchant? Hell no. Order cancelled.
If I had rode it out with these people, Mom might have gotten her flowers … by the following Mother’s Day. Sorry, Mom.

They only reason they got one star was because the flowers were pretty. Albeit, it was not the arrangement I ordered, it was still pretty and kept the purple colored theme.
Ordered 2 large bouquets within a couple days of each other, (1 week before Mother’s Day for Friday May 8 delivery on both), both for Mother’s Day, May 10, 2015. Both were delivered on my order date, COMPLETELY IGNORING THE DELIVERY DATE (5÷8÷15) I SPECIFIED.
When my husband called to complain, cust SVC blew him off saying their only solution would be to goto the delivery location and pick up the bouquets and redeliver them on my specified date! Have you ever!!!
Obviously, their 100% customer satisfaction is a farce.
Will find another online florist in the future. Should have looked @ Unilocal first before spending a ton of $$ here.

is yuck. Don’t count of same day delivery… actually, don’t count on any day delivery.
I didn’t have a terrible experience with the customer service like everyone else was saying– granted, I didn’t yell at anyone, since it’s not their fault that their company is disorganized, so my experience might differ from that of a person who thinks it’s OK to vent on someone who didn’t do anything to them.
I did receive a full refund, after I asked for it and cancelled my order on the third day my flowers still hadn’t been delivered (and I had paid for same-​day delivery). But that shouldn’t even need to be said.
Don’t order from here if you want flowers– based of off other reviews and pricing, it looks like
is a better way to go.

Do not order from
!
A dear friend passed away suddenly so I ordered flowers for the wake. When I arrived at the funeral home, I was shocked to see my arrangement. The Loving Lily and Rose Bouquet was replaced by a cheap carnation and rose bouquet. Then I saw that my name was spelled incorrectly on the sympathy card (which fit completely when I submitted my order online).
When I wrote to customer service to let them know, they said that all items are subject to slight substitution according to local availability and season as stated in the product’s delivery information on their website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner. They also offered me a 20% refund (which doesn’t even cover the cost of the delivery fee).
In what world are carnations a comparable substitution for lilies? This is a funeral arrangement, not a semi-​formal corsage in the 80s. Between the crappy flowers and inability to spell, they have a terrible service model. I will never use
again.

Hate to even give a one star. Placed an order for my mothers birthday. I received an email confirming that they’d been delivered, but I contacted my mother the day after her birthday and she had never received them. I contacted their customer service, and got an immediate automated response. Four hours later I finally spoke with them and they informed me the best they could do was to have them delivered the following day since it was so late in the day (again I contacted them 4 hours earlier). I then asked for the name of the local flower shop which they refused to give me. I made calls to the local shops and found the one with the order and they were happy to get the order out same day. In other words this company didn’t even try!
This site is a joke and should not be used.
Never ever again!!!

After hours of picking the cheapest online delivery service I chose these guys. They’re prices are lower than most but not by much. I got a regular bouquet for 23.99 after delivery charge and taxes it bumped it up to 45.00. It was the cheapest though. I chose next day delivery and the recipient received them around 5pm. They were nice and full but the picture on the website had alot more lilies. This bouquet only had 2. One wasn’t even bloomed. The fullness of it looked excellent though I was worried it would look like some of these pictures on here that people posted. I think it’s really all about the local florist that Send flowers works with. If your city has great florists they will make it look like the picture as best as they can. I would probably go through them again, just because the bouquet didn’t really have too much negatives just wish they added more Lilies.

STOP!!! Don’t do it! Whom ever you order flowers for wont get them! You are wasting your time and your money!!! Ordered flowers for my mothers birthday and she never received them!

It is the best flowers delivery service in CA ! I have ordered the bouquet 2 days prior to the delivery date, and have received an immediate confirmation and follow up status messages later on. The support was amazing, since I have received the tracking number for the package to monitor the package delivery status on UPS’s website. All in all the bouquet was great, the service was even better and not to mention that the price is the most affordable compared to other florists.

Absolutely the worst. Ordered flowers for a special occasion they never arrive. When I called the company they came up with all kind of excuses, passing the buck. and refused to get the flowers out or even try to resolve the problem. In plain English they took my money and delivered nothing, ripped me off! Will never recommended or use them again.

Tried to be a 1^st time customer and surprise wife. Flowers never arrived. Called for refund and they honored their satisfaction guarantee. Unfortunately they missed an opportunity. I would go with a local florist or FTD.

This is based on my experience with
, which operates from the same address.
Summary: They ship flowers UPS. Maybe they get there on time, maybe not.
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I ordered a Valentine’s Day arrangement form my girlfriend. I placed the order online and way in advance.
Rather than use a traditional delivery service, they sent the flowers UPS!!!
I had no idea they planned to do that — especially since they tacked on an extra $ 15.99 to the price at the very end of the ordering process (once you’re pretty much committed) for «service/​handling»
When the flowers hadn’t arrived at my GF’s work by 6:00, I stopped at a grocery store on the way home and picked up a $ 17 bouquet that looked similar to the $ 57 one I’d ordered (after all, most of what you’re really paying for is the delivery).
My GF arrived at my house and was thrilled with her grocery store bouquet. After the nice dinner I’d prepared, I got an e-​mail notifying me that UPS had dumped off the flowers at 8:30 pm. Great.
I went back to see if I could find them, but they were gone (if they were ever left in the first place).
After being bounced around (phone recordings saying I should email, followed by emails saying I should call), I finally reached a CSR. He offered a redelivery. As I put it, «Valentine’s Day is over, man.» He agreed to a complete refund.
I then get an email saying I’ll get a refund, but I have to return the flowers.
Duh…
Another call and another CSR who finally got permission to give a complete refund. Now I’ll wait and see if that happens.
Sending flowers by UPS may be a great way for them to maximize profits by saving on delivery fees, but I wouldn’t count on them getting your flowers where and when you want them.
They also seem to have a strong resistance to giving refunds, even when clearly due. Maybe because it happens so often…

Same issue as Carole P. Ordered dozen roses for Valentine’s Day delivery and they were delivered a day early. Had I been issued a tracking # or was aware of their change in deliver, I either would have made sure to be present for this unplanned delivery or scheduled a new delivery date. But I was never issued a tracking # and was not aware of the change in delivery date until I found the box sitting Thursday night ⁰²⁄₁₃ when I got home.
Called their company to ask for refund since I was not satisfied with roses that had been sitting in a box all day and knowing their website states; «If you are not satisfied with your flower or gift order from us, feel free to contact us 24 hours a day. We will either refund your money or redeliver a new product.»
But I was told by 2 different people that because the order was processed by UPS (which I had no control over or had any idea), this satisfaction policy does not apply. After a long time pleading my case and being put on hold numerous times, I was offered a «courtesy», where they will issue me a refund once I send the flowers back via UPS and provide them a tracking #. I was also promised a $ 20 gift certificate that night via email which I have not yet received.
Their customer service and satisfaction is non existent, and their policies are not stated clearly. Do NOT order from them if you’re looking for a refutable flower delivery service where you know exactly what you’re getting.

Placed an order yesterday for delivery two days later. Received a call today saying that they were unable to find a vendor to deliver to my requested address and asked if I had an alternate address. Um, no, I don’t have somewhere else I want the flowers delivered and if I did, it’s probably in the same area where you don’t deliver!
I hate when these websites take orders for places where they don’t deliver. How hard is that to screen ahead of time? If you don’t have a vendor that delivers in that area, don’t take the order!
Now it’s the day before and I am scrambling to find someone for one day delivery. Annoying.
Representative was apologetic and immediately gave a refund, so I do give them a little bit of credit. Very little.

WILL NEVER EVER, EVER USE THIS COMPANY AGAIN!!! RUINED WEDDING GIFT!!!
On Thursday evening, I placed an order to be delivered the next day. This was the flower bouquet my best friend was to receive on her last day as a single woman. It was extremely symbolic, sentimental and a long standing tradition. She was then going to carry that bouquet down the isle the following afternoon in her WEDDING! As of Friday night, not only had the order NOT been delivered, but NO ONE had called me to convey ANYTHING!
In speaking to a representative Thursday night, I did not feel as though the customer support representative cared at all regarding an extremely important, special and momentous life experience. Having ZERO information for me as to why the order was not delivered or if it will be delivered, letting me know that sometimes «these things happen», they added insult to injury by offering me a %15 discount. At the end of the conversation, I was told I would be called in the morning with an update.
At about 9:45am the next morning, after receiving NO call, I called myself. I was still unable to get ANY information from customer service. This representative told me that if she could not get a confirmation on their ability to deliver today before the wedding, within the hour, she would have another florist do the job. She promised that either way, she would make sure the bouquet was delivered today before 3pm. As of right now (1:15pm day of wedding) I have NO IDEA if the brides bouquet is there, will get there before the 2pm deadline for the 3pm wedding and what’s more, I’m PAYING for this nightmare!!!
You have singlehandedly ruined my wedding gift, destroyed a day-​before-​the-​wedding tradition and have left a bride on pins and needles at the 11^th hour of her wedding, wondering if she’ll have anything to carry down the isle!
And your professional, customer guaranteed, heart felt, empathetic damage control is to say sorry, these things happen and knock off 15%!!!
I do NOT feel like a valued customer, I did NOT experience guaranteed satisfaction and NOTHING has been done to make me FEEL that your company cares. In the end, you’re still taking my money, so I guess that’s all that matters to you, not providing quality, professional service and care.
Had you simply called to inform me that the flowers were not delivered instead of my having to inform you, credited my account, sounded as if you were genuinely sorry, called me this morning with an update as you said you would, this experience would have been VERY different! This is not the way to treat a customer, deliver service or run a business! I now get to go back to my paid for — panic mode, thank you.
UPDATE: I called at 1:30pm to follow up… When this 3^rd rep told me very nonchalantly that it seems as though the florist is closed today, would I please hold for her to find another, I just about lost it! There was no follow up, no notation of any kind that this had to be delivered within any important time frame. At this point… I’m just speechless! NEVER AGAIN!

Flowers were delivered in a timely manner and matched the website description and photos closely.
But there is no tracking on their website for my order, no delivery notification, no way (other than a call from the recipient thanking me) that i’d know if they flowers were delivered.
This is not hard to implement, and other vendors do this.
The price was lower than other competitors, so i guess you get the quality of operation you pay for.

I had a great experience with
and not sure if their services differ from each region. I am located in the Los Angeles/​Orange County area. I ordered a bouquet of flowers via same day delivery, which was delivered on time and looked like the photo on their website. They were cheaper then FTD or 1800Flowers and I wouldn’t hesitate to purchase from them again.

Visited friend today. The flowers I sent her a week ago were still very fresh! Great arrangement and more flowers than I expected. Looked better than the picture online. Yay!

SendFlowers has only 1 review posted, nationwide, yet they’re a huge company that operates as a subsidiary of From You Flowers, LLC (at least that’s what the Bloomberg Internet site said about them. .. (funny that the information I found was from BLOOMberg. .. but I digress)).
Ordered the proverbial Mother’s Day bouquet: a nice selection of irises and field/​filler flowers. What was delivered? A prosaic selection of carnations and daisies. And it’s not like I ordered at the last minute. No. I was a good son; a thoughtful son. I ordered a week + before Mother’s Day.
Will I use them again? You’ve got to be kidding! Why would you even ask me that ridiculous question?!? Of course not. (Oh, I guess I asked myself that ridiculous question).
Should you ever use them (or their owner, From You Flowers)? I leave that up to your good judgment.
Hasta la vista, SendFlowersPooPoo,
D