Black Hills Heating and Air Conditioning

We were thinking about replacing our 20-​year-​old furnace and got a mailer from Black Hills, Inc. describing a discount program for the duel purchase of a furnace and heat pump. I read customer reviews on Unilocal and the BBB site, and decided to get a quote. David G. came to our home and designed a system for our very unique and specific needs. He was friendly, professional and most importantly did not try to hard sell us on purchasing more than what we needed. His quote came in $ 10,000 LESS than the other company we contacted (currently servicing our old furnace) and came with impressive service and system guarantees.
Jeremy S. was our installation technician and arrived on time with an apprentice technician. Both were very courteous and professional throughout the 1 ½-​day installation, ensuring we had heat up and running before they left on Day 1. Jeremy went above and beyond in our opinion; not only delivering what our contract promised, but also ingeniously trouble-​shooting a couple of issues that came up due to the unique construction of our home. We were very impressed by his can-​do attitude and willingness to patiently talk us through his suggested solutions for installing our new system.
We highly recommend Black Hills both for their competitive pricing and for their excellent technical and service professionals!

Tim, our technician came in for a service call. My 15 year old furnace had died the day before. Tim was extremely knowledgeable, and very professional. He explained in layman’s terms what was wrong with my furnace, what it was going to cost, and my options. He did not try to upsell me at all, even though my furnace was on it’s last legs. After explaining everything, and showing, my wife, and I, several types of replacements, we decided to invest in a high efficiency furnace from Black Hills. The price was lower than we expected, and he gave us money off for paying cash, as well as being a Vet. He also did not charge us for the service call. I was not home when it was installed, but my wife said everything went quickly, and they were in, and out in less than 1 day. I hate to say, but our intention was to get 3 – 4 other estimates, however, with Tim’s high degree of knowledge, and courteous attitude we made a decision we haven’t regretted yet. The furnace is more powerful, way more efficient, (95.0), but seems to run a little louder. I expect to save 20−30% in my natural gas bill in the coming months. We highly recommend Black Hills Heating and Air Conditioning. Oh, by the way, Tim wore booties every time he even came close to entering our home. Black Hills is very fortunate to have Tim as an employee, as well as all the other employees we’ve come in contact during our purchase.

Black Hills Inc, Heating & AC. Tech Nathan, called to ask he could come by earlier. Excellent! Nathan was professional & courteous. He cleaned & repaired our heat pump, so we are ready for for winter. I will definitely use them again. Good job!

Great experience! Excellent customer service, thank you Jake. I will be a returning customer, I signed up for the premium membership.

Great service, timely arrival and friendly repair staff! Fair prices

James came to my home and gave me a great understanding on what it takes to have a hybrid heat pump/​gas furnace installed and what savings I was to expect. I am planning to get the funding from my credit union to have this installed in the spring 2016. I have checked out this company and I am impressed at what I found, from reviews online and on Angie’s List to the Washington State Contractors site and the BBB.

I couldn’t recommend Back Hills Heating & Air Conditioning any more highly! Their products are superior and their maintenance/​customer service is the very best. The gals in the office are so cheerful and accommodating — -and every technician who has been at my home to perform regular maintainance has been so friendly and helpful. Any questions I have had are always answered, and they assist me programming my furnace/​AC! Jason H. was here today and his service was impeccable! Thanks, Black Hills!!!

We have always had exceptional service and quality work from Black Hills. Everyone pretty much bends over backwards to make sure we are happy. I would recommend this business to everyone. Top notch all the way!

Love Love this company we get our filters changed by them every 6 months and the best thing about it is that is free! The girls that answer the phone are awesome and always super friendly and the technicians are always very nice and professional about a year ago they cleaned our ducts and my son hasn’t had an asthma attack since. I’ve already committed to have them add a heat pump system for us when we move next March and we can’t wait

Managing a rental, I had Black Hills come and check the gas furnace. A service call runs about $ 109. They had me sign up for the «gold plan» touting it’s value. For this, I pay about $ 30/​month believing it would offer discounts for repairs. When this year the heat exchanger was cracked, though still under warranty, I found that the «value» i had purchased was literally zero. In fact, I’d paid Black Hills exactly $ 720 over two years so they have gotten $ 500 of my money for nothing if you consider that I’ve paid for 2 years of inspection visits at $ 109. I brought this up to the sales manager and he offered to meet with me and give me a bid for a new furnace. His bid was outrageous… never specified the exact brand and model number of furnace, and clearly made up the numbers as he went along. My husband googled what a wholesale furnace company charged for the furnaces he mentions; wholesale prices were in the $ 1200-​$ 1400 range and the quote for the work on our place came to a whopping $ 4367.77. This was the price after he penciled in a $ 467 «discount.» This was fully $ 1200 more than any other bids we got. I’d advise to stay away from this company; their sales pitch is, in my opinion, dishonest, and designed to scare you into believing your furnace is unsafe and about to blast you with carbon monoxide, when in fact, a bit of research will show otherwise. Don’t sign up for the maintenance plan, it’s a total waste of money.

Called these people to do a routine maintenance visit on my two year old gas furnace. While in my garage, they took it upon themselves to look up the serial number of my Whirlpool hot water heater right next to the furnace and informed me that it was in need of replacement (due to the age) and they could schedule me next week for $ 1500. including tax. Nice. According to him, these things have expiration dates of 10 years.
First off — it’s working fine to date, no leaks, rust, corrosion, weird noises or anything — just 11 years old. Puts out all the hot water we need, so we are fine!
Secondly, it’s pretty obvious that they are just trying to drum up business for themselves. Now I’m wondering if they spent enough time on my furnace maintenance since the bid for the water heater looked like it took a long time out of the hour they were here.
Thirdly, with the holidays approaching do you really think this is something I am going to do right now when I don’t have any issues with my water heater? I mean who can just cough up an extra $ 1500? Not us!
I’m sure we will need to replace the thing soon, but I think it’s pretty sleazy to come into our home for maintenance on a furnace and spend time looking for additional bid opportunitie$ with our other appliances. Won’t be calling them again.

Every aspect of this company has been a great experience for me and my family. I’m a busy exec and finding time is difficult, they were willing to meet my schedule. Everyone was courteous and respectful of our home.
The sale representative sat at our kitchen table and made us feel comfortable with the installation. The Installers were great, even fix our duct work that was incorrectly done by the builder «Big Thanks». The electrician was very professional and friendly, we had a great conversation about the Navy, I’m a Veteran and appreciate that very much. The ladies in the office we very helpful explaining my permit paperwork.
The price beat the competitors by almost $ 1000. The complete package for our AC including tax was better than the intro price of the competitor before tax.
The paperwork for the followup inspection was completed and explained to me very clearly making my county permit inspect go smoothly «done today».
I’m a fan and would HIGHLY recommend this company.
AWESOME JOB!!!

I had my new furnace installed about a month ago. First, a little bit of history. I had been the proud owner of a early model production run of a York modulating furnace that had caused me a lot of grief (not sold or installed by Black Hills)!
Naturally, I was super cautious when David (sales rep) proposed a York as a replacement furnace for my problem child.
At the time, I capitulated because of the warranties offered in writing & bold letters! Unfortunately, my furnace malfunctioned during the first few days reinforcing my concerns. Mechanical/​electrical devices can & will malfunction, I understand that but I was more interested in grading your response after the sale.
To my surprise & delight, the failing part was identified & fixed within hours of my reporting the problem. Good for you: Mental check in the plus column.
Next test was to see if your company made good on its no frustration guarantee! Again, I was reserved in my expectations but the check arrived Saturday & I have to compliment you guys on being «stand-​up» & honoring your word & unconditionally backing your product!
I would have no problem recommending your company as the go-​to guys for heating/​cooling. You guys have proven your worth & the value of doing business with a reputable local business.
1 other thing: I am somewhat anal about my carpets & appreciate your techs wearing booties indoors :-)
Adi in Olympia

I had looked for a company to replace my heat pump and heater. After many different companies that gave me the quote over the phone, not even seeing what I needed, Black Hills sent Jeff to our home. He came in spoke with us not tell us what we had to have. He worked within our budget and we set up an apt that same week.
The installer came in with booties, drop clothes to protect my home. He was very helpful and made sure I understood all that was going to happen. When he left, I felt confident about the entire unit and how to operate it. And to my great pleasure, the house was as clean as when he came! What a bonus!
The system needed an adjustment and they were out the next day to take care of it. I have had questions and they were right there to answer them, and with a lifetime of free filter replacements, I will definitely recommend this to friend, family or anyone looking for Heating and Air Conditioner needs.
From the first call to the last interaction with this Black Hills Inc. I have had the type of customer service I could only dream of that other companies would embrace.
Thank you .
Sincerely,
Dee VanBrocklin
Installed ⁹⁄₂₀₁₃

I had a very bad experience with this company.
I was having trouble with my heat pump not coming on and with my thermostat not adjusting to the temp that I wanted. The young guy came out and wrote a list of all these problems and told me it would cost 2000 $ to fix it and that even if he fixed everything, the system was so worn out that it would probably not last long anyway. He insisted that I needed a new unit and called a salesman to come out right away.
The salesman quoted me 8000 $ for a new system (without measuring anything or itemizing the costs) and then used all sorts of pressure tactics telling me that he could only get me a good price if I agreed to buy the system right there on the spot. When I said that I wanted to get additional bids, he discouraged me from doing so. This made me uncomfortable, so I asked for a few days to think about it. He pressured me to schedule installation with them in a two days and saying that I could cancel if I changed my mind. No Thanks.
I then called another company to give me an estimate on a new system. The guy from the other company couldn’t understand why I thought I needed a new system. He fixed my heat pump in exactly 30 seconds by pushing a big red reset button! Seriously, one button! He then fixed my thermostat by showing me that I’d been programing it wrong. Instant fix! The system did need a tune-​up and a few minor repair, which the guy did for 300 $.
300 $ NOT 8000 $
I feel like black hills tried to mislead me in order to sell me something I did not need.

All I wanted was to have my furnace cleaned. My home is only 8 years old. Home Depot recommended this place and I know now why.
When the young kid came out, he looked at my furnace not even 10 mins. called me and my hubby out to tell me there was a leak, and my home was in danger from carbon monoxide leaks.
If I could give this Co. a rating of negative 3 I would.
He had this tube camera, that and a little TV screen he was trying to point out cracks, in the system etc. I was not even 100% positive the image was from my furnace. He said a new furnace is $ 8−12K and I could put it on my Home Depot. account. WHAT a scam. I told him it sounded like a bunch of garbage and he could leave now. I called the Company and told them it was a complete rip.
My husband replaced, the filters, and a year later we have had no problems with the furnace. I DO NOT recommend this place. The kid «technician» I use the term loosely, even mentioned he sold a new furnace to my neighbors a while back.