Doubletree by Hilton – Olympia

I had booked what I was told was a two bedroom suite for my daughter’s 16^th birthday. When the room turned out to be only a one bedroom, the staff immediately fixed the problem by allowing me to stay next door for free. Made my daughter’s day.
Great room, great staff. Will stay here again. Wish I could remember the name of the nice young woman who helped me…

I stayed at this hotel last night and I must say this was a beautiful hotel. We checked in about 7:30 and the 2 ladies at the front desk were super nice and polite. The only reason I am giving 4 stars is because the wings i ordered were a little cold. The guy making them went above and beyond to fix it and he gets a star for that.

The staff here were great. When we walked in the lady behind the counter at check in was the most friendly I have ever encountered at a hotel. The rooms were nicely decorated, clean, and plenty of towels and things you need. When we tried to leave our car wouldn’t start and they helped out during our wait for the tow truck. I would definitely recommend this hotel for a stay in Downtown Olympia.

I was discriminated by the staff at this hotel because i did not have a hilton rewards number. This hotel does not live up to hilton standards. I will be making a formal complaint

We stayed here two nights. I enjoyed the location. The room was very clean and the beds so comfortable. There is a nice bar area to meet up and have a quick drink. A few great places to eat within walking distance.

Thought the hotel was really nice. Very limited menu, but that is probably due to all the local restaurants nearby. Great bed, quiet room, nice views. Strolled the boardwalk and enjoyed the views of the Capitol and harbor. I found Olympia nicer than I’d been told. That’s all I ask!

For the price that they charge a night, which is approximately $ 200, I did not feel that it was necessarily worth it. The first night as I fell into a deep sleep around 11:00, I received a telephone call from downstairs. As I answered it she asked who I was and how to spell my name and said that a man would be coming and knocking at my door. Then she said it was a misunderstanding. The next night I went to my room and the key did not work. After three new keys they finally called the maintenance man to let me in. The room was clean except I found a drink bottle from the previous occupants. If I came back to this area for business, I would not stay here again.

Felt relaxed!
Location is in downtown Olympia in Washington. Checked in late afternoon during the July 4^th weekend and the weather was in the low 80’s. In fact, we were told that this temp was considered a heatwave which was going on for six weeks in a row here now. The three days we’ve stayed here has been nothing but dry and pleasant which is how I’m going to remember Washington, since this was my first time visit here in the state. Hotel parking gets full at night but parking on side streets after certain hours is okay without having to pay meter or be fined. Beautiful lobby with lounge area and fireplace. Large dining room where you can purchase breakfast (not sure about lunch or dinner). Easy check-​in with a warm, chocolate chip cookie as a welcome treat. Friendly staff.
Room is spacious and clean and no smell (very important!) and included a small fridge, coffee station, and microwave oven. Our room had two LCD TV’s (one by the King size bed and one in the living room area with an executive desk complete with free Wifi. I brought my laptop so I was able to upload pictures instantly from my camera.
The hotel is near I-​5, the downtown waterfront and minutes from the State Capitol. Would’ve loved to explore more of the Capitol city but our short visit was hectic and didn’t have enough time for everything. Overall, our stay in this hotel was nice and relaxing.

A solid 4 stars. Staff is friendly and welcoming.
Room is clean, well laid out, bed and pillows are comfy and I had a view of the Capitol!
The buffet is pricey, in my opinion. $ 9.99 and the eggs were cold, and had browned due to over cooking. I had the oatmeal for $ 3.21 + $ 1 tip, and it was good. However, if you are a Hilton Honors member, you’ll get a voucher for a free breakfast.
The location is perfect. Good restaurants within walking distance and you are at the foot of Percival’s Landing. A nice stroll along the water is a good way to start or end your day. The Farmer’s market is also within walking distance.
This is a good hotel and I would definitely stay here again.

I can not complain. Except they don’t provide continental breakfast. You have to pay for it. Anyway we got here after a long day traveling up the state of Washington… Through two national icons of this star …, mount rainier and mount saint Helens. We got here and was accommodated with a friendly hotel checking attendant. She got us our keys and gave us choices which floor we want. Of course we took the 1^st floor.
The room was spacious, we had a king size bed and the room have a desk conveniently for any one to either work or just plug heir lap tops. Free Wifi, we were near the indoor pool although I never got around to check it out fully but I can see the portion of the pool when we get out of our room. My he hotel was clean and cozy. When we got here, Washington is experiencing a California type heat wave … (although 90’s for us in Sacramento area is normal during summer, I believe the people up in this area are not so use to this. lol. At least the hotels have air conditioning and it was very comfortable were we stayed. I needed the rest and rejuvenation and I got I it. I would’ve given it a 5 star but again the Mis communication on the continental breakfasts was a.

Very friendly staff. Large and clean rooms. Pool temp was perfect and it’s 24 hours. Breakfast buffet was very good at an additional cost. It was pretty close to bars and restaurants

Very clean, large rooms, updated, and close to everything. Pack your walking shoes and enjoy Oly. An excellent deal. Twenty four hour pool and spa. Don’t forget free cookies at the desk!

Poor reservation system. Lost my first reservation. But had no problems billing me twice for same night. Not up to the usual Hilton standards. Not a 5 star hotel. Wanted $ 9 for average breakfast. But had cookies. A lot Homeless in neighbors. I will stay elsewhere next time.

Striving for mediocre.
Who is messing with my Karma?
I called hotel directly and spoke with Charles. He stated they had a last minute cancellation and could fit me in the last available King Room (later assigned #224). I recited my HH# from memory and the reservation process went smoothly. We arrived, waited on another couple to check-​in, then Charles was able to assist me. (He appeared to be solo tonight.)
Check-​in went smoothly and he explained all required info dissemination.
The parking lot was full so we were forced to park on the street; which Charles had included in his explanations. (i was informed the assigned room is a $ 225 room. You decide the value.)
OUR ROOM, NUMBER 224
Hotel has three (3) floors. The 2^nd Floor has a sign posted immediately upon exiting the elevator, «Hilton Honors Floor.» Room 224 is directly behind the entrance’s sign. So the occupant has a lovely view of the back of the exterior wall and the roof above the entry breezeway. Via the window with 4 different applications of bird feces and a partially loosened, thus now defective, window lock.
The A/​C next to the window worked but the exterior face section appeared damaged and separated from the main unit. (Pictures to be attached… try to.)
Loveseat, hide-​abed (I think a twin size.) No sheets or pillows on it. (I was later told the hotel front desk will get you some sheets upon request.
Two (2) TVs. One (1) for each bed area. Granted the room is separated by a partial half wall; so you can see from one end to the other.
Under the main king bed hid the dust and small pieces of some sort of scrap. Four (4) pillows on the bed. (No more anywhere in the room.)
Entry clothes hanging area consisted of hangers, a dry cleaning/​laundry price list, a iron and ironing board. (Note: NO laundry bag for laundry turn-​in.)
BATHROOM
Overall appearance was clean. The shower, toilet and floor.
The one (1) violation… I FOUND A DIRTY TOWEL HANGING ON THE BACK OF THE BATHROOM DOOR!
I don’t blame the housekeeper. The door was was probably opened, bathroom cleaned and forgot to check behind it (the door). I blame the breakdown of not adhering to the systems in place. Either lack of adequate time to clean, inspect & re-​inspect properly, lack of training, or a failure by the Housekeeping Supervisor to properly inspect the room upon completion of its’ cleaning.
As well as, if the damaged items were properly reported to the maintenance department, then their omission and/​or overt failure to act.
FITNESS CENTER
Open 24 Hours. TV & A/​C in the small room.
One (1) treadmill.
One (1) stationary bike.
One (1) — — -
One (1) bench & weight center machine.
Assorted hand held dumbbells and workout balls.
SWIM POOL
Open 24 Hours. (I didn’t use it.)
GUEST LAUNDRY ROOM
Two (2) washers & dryers. (Yes, pay-​for-​use machines via quarters.)

We used this for a lunch meeting. Staff were really helpful and upbeat. Lobby was very attractive. Meeting room was nice, relatively quiet, and easy to find. We had a lunch deli bar. Nice, nothing extravagant. But, the fresh out of the oven chocolate chip cookies were an awesome touch. Those that stayed over had only positive things to say about their rooms and staff.

This is my third stay at the Doubletree. Not only is it by far your best option in the Olympia area, it’s just a great hotel. The staff is friendly and the rooms are very comfy. They have everything you need plus a couple things you wouldn’t expect, like two free bottles of water. The breakfast buffet is better than average at an affordable price. I feel totally at home here. Can’t recommend it enough.

Just to be clear, this is a Double Tree, and there is no complimentary breakfast. The breakfast is quite good, but it does cost $ 10.
I found my stay here very pleasant. They were completely sold out, and the front desk person was apologetic that I would be in a handicapped room. I did not mind, it was clean, easy to maneuver in, and the walk-​in shower was actually kind of cool. The water was nice and hot and the bed was comfy. Everything worked — I even had a fridge and a microwave. Free parking in the private parking lot is a nice bonus. The staff was polite and helpful. It was a quiet night with no issues.

$ 12 for one glass of wine is shocking. Wow.
Appetizers were pretty good and it’s clean and quiet. But I’m still getting over the $ 12 charge for 5 ounces of Shiraz.
Waitress was friendly and efficient. But still. Damn. $ 12? Ay caramba.

Removed my 2013 post but it still appears??? I reviewed this hotel last year when it was called Phoenix Inn (above). But it’s since changed. Returned to Olympia, checked-​in and learned it is now a Doubletree. The facilities have been upgraded; new carpets, furniture, fixtures. A definite improvement in that aspect. The facilities are better. Looks and smells clean, no weather damage.
The air system needs a bit more work. In the middle of the night, the smooth running fan sounds changed to a motorcycle-​like rumble which kept me awake for about ten minutes, then stopped. This sound returned again several times.
The staff is new too. They’re friendly and helpful, but unfamiliar with local businesses and sights. I miss the local pride and historical wisdom of the old staff. The previous staff were really welcoming and seemed to love their work. I hope that Doubletree did the right thing, and didn’t fire them? In this tough economy, doesn’t seem right to let go of loyal employees.
Last if all. Breakfast. A step down. No longer fresh, complimentary and welcoming. The fruit had turned, the microwave eggs were hard and rubbery, as was the bacon. But the least inviting change is that now you have to ask the (overworked) barista for your cup of coffee before paying for breakfast. No longer complimentary! And the friendly guy who used to clean the tables is gone? (I cleaned my own table, as the barista was busy counting change) For this reason I reduced the rating to three stars. I’ll come back again, hoping to see more positive changes. I’ll spend my meal money at a local downtown diner that one of the old Phoenix employees referred me to last time I was in town.

I find it very interesting that there are not many options for accommodations in Downtown Olympia for visitors. My BFF had her wedding at the Olympia Country Club and the Phoenix Inn Suites was the closest place for her to reserve a block of rooms for her guests. The location is close to the Farmers Market, which I love to visit every chance I’m in town.
I shared the Executive King Suite with my BFF the first night. Upon check in (which is at 4 pm) we were informed that our room was not ready since their housekeeping team was short staffed. We waited almost an hour until the room was ready, which stressed out my BFF since the rehearsal dinner was at 5:30 pm. I am unsure if they comped my BFF for the room but they were very apologetic about the situation. Aside from that, the room was HUGE with 2 flat screen TVs. It was a very comfy room but personally I thought all the space was unnecessary (due to the long hallway that led to the bed).
The second night, I stayed in a Double Queen Suite with my boyfriend who had no issues with checking in. This room was huge as well and I personally liked the layout of this room better than the King.
Complimentary breakfast is offered here at the Phoenix Inn. Such items offered are scrambled eggs, sausage, bacon, fresh fruit, yogurt, oatmeal, breads and beverages. I love how they had poached pears, which was tasty with my oatmeal.
Overall, I had a pleasant stay at the Phoenix Inn.