Hometown Property Management

I find it interesting that landlords tend to rate high and tenants often rate low. I am a tenant, but I also own a condo that I rent out. When I decided to rent out my condo, guess who I did NOT choose as a property manager. Yes, Hometown. I did not want my tenants to get the service that I receive from them. My feeling is that they are just too busy for their own good. I have to be on them all the time and still don’t get results. Among other things, a mouse building a nest in the heater vents? Oh, that’s ok. We won’t send anyone out to clean that up. Interestingly, my sister also rented a house through them and had the same experience.
Two stars because they have taken care of some repairs, but with incredibly slow response time. Also our direct property manager is a nice person.

So happy we moved, so that we never have to deal with theses terrible people again. The customer service from this office is horrible. Don’t rent from them if you don’t have to.

Such a positive experience renting from Hometown! From the beginning everyone has been easy to get a hold of and quick to answer any questions. We needed to get into a place QUICKLY and they made it happen. We were moving from out of state and were hesitant renting a place sight unseen, but Debbie was very helpful with this and sent videos of various properties so we could really get a good feel for them. She was amazing! The house was incredibly clean and ready for us on move in day. They made it super easy for us to transition by providing easy to understand forms with all of the information for local utilities, etc. On move in day we were greeted with this awesome first day emergency kit… what a thoughtful and impressive thing to do for clients (it also had bottled water, but we drank those right away!). Love this company!

We signed up with Hometown as our property managers a couple months ago, as we were getting ready to move. Our situation was somewhat stressful, as far as the move goes and the house was just one more thing to worry about. But we have had nothing but a good experience with Hometown which helped tremendously and took a lot of stress off our shoulders. We have never had to rent our house out so we were new to all this as well. The whole team, especially our property manager Elyse, have always been very helpful and quick to respond to any questions or concerns. Elyse has always made sure things were taken care of with our property so we did not have to worry and could concentrate on our move. It has made a stressful situation a lot easier to handle knowing things are taken care of with our home. I really appreciate that! I would recommend Hometown if you are looking for someone to manage your property as they are a great team to work with! Thank you Hometown!

There are far more bad tenants than landlords out there. I would be pretty skeptical about the reviews left by tenants. Just a thought.

Ended up not moving into the home after the treatment that I received from the front desk ladies and the property managers, Jenny and Julie. Went back on their word regarding waiving a $ 100 fee to take on someone else’s lease and made the whole process incredibly painful! If you love being treated pooly and not getting a fair deal… Hometown is for you!

Still waiting after 6 weeks to get my dyer vent fixed… It’s a fire hazard. Please fix my vent! I have called almost weekly!

All of my dealings with them were fine, up until my sister rented the other side of a duplex unit I was living in. The units had a shared garage and came with no washer and dryer. So when we moved in (she a year after me) we brought our own washer and dryer and they were kept on our sides of the garage. My sister moved out to find a bigger place, and left her washer and dryer behind. Her unit filled quickly and the new tenants used her (very nice) washer and dryer. Home Town then sent a bill to my sister for the amount of the deposit she left saying it was for «hauling» her washer and dryer away to the dump. $ 500. But the washer and dryer were still in the unit! They ended up keeping her deposit anyway based on this lie. My sister was pregnant and stressed and just let it go. But what a crappy and deceitful thing to do. When I moved out a year later they were still there and being used by the tenants.

Awful. Unprofessional and rude. True colors come out after you sign a lease. If you are thinking of going through them, don’t. Stay away. Stay far away.

Lori DeLong is the best property manager in the history of all property and all forms of management! I can’t thank her enough for everything. I can’t even begin to tell you how much of a relief it is to never have to worry about anything and to be able to trust your property manager completely. I am incredibly busy with work, and it has been so nice over these last couple of years to not have to worry about my rental property. I feel very lucky.
If you are looking for an incredibly professional property manager who is proactive, personable, and readily available at all times, Lori is your girl. She has managed my property in Lacey, Wa for the past two years. Since the day I moved out it hasn’t gone a single day unoccupied. I have not had to dedicate anytime whatsoever to ensure my tenants and property were well taken care of.
Thank you for everything Lori!

We rented from the home owner to begin with, then was transferred to Andrew at Hometown Property management about a year into renting the home. Andrew came out right away to access the home and was Great, we had leaking pipes and I contacted him on a Saturday leaving a message at the office, it took him less the an hour to get back to me and sent out a plumber right away. Not to mention the neighbors next door were off the hook, slept during the day and was up all night, allowing homeless people to live on the back of their property, Hometown acted very quickly and next we knew the neighbors were gone, and left the property next door in EXTREMELY POOR CONDITIONS all around. Hometown sent people out to do the repairs, they worked hard to improve the house and property next door turning it from a eye sore to a Beautiful home inside and out which made it better & our daughters were able to play outside without the neighbors or their company (homeless people, confirmed by old neighbor) watching them play outside. Then it came time for us to move and we completed everything that should be done, carpets cleaned, house cleaning and landscaping. Andrew came to complete our move out walk thru and was very kind and also complimented our move out conditions. I would recommend these folks to anyone as they are Great Folks to work with. They have ALWAYS replied to any and all concerns in a timely manner with our home. I have noticed a few different reviews on here and was astounded to a few as the service we had was opposite from some. We lived a ways from the office and they Always took the time to address all of our concerns every time. My opinion is that as long as you stick to the contract agreement (lease) and leave the home in the same condition you moved in with then you shouldn’t have a problem at all provided you are a responsible tenant and take care of your human responsibility which is requested from all rentals I have rented previously. When and if the time comes that I need to relocate, I will definitely contact Hometown first!
Brandy & Deanna
Yelm, WA.

What a bunch of amateurs, They take no initiative to fill homes. They do not inspect properties as promised. They pass all tenant damages on to the owners. They are not putting more money in my pocket, just more bills for a newer home in a desirable neighborhood.
I hire property managers to solve problems. These people never solve problems. It is always an excuse, like a teenager.

This is a difficult business to be in. Trying to please landlords and tenents at the same time. Easy to get caught in the middle. I have used HPM for the last 15 years in managing my properties. I went with them after two other companies failed at their duties. HPM has done a good job. I have had good communication with them and they have responded. I currently use them and have no intention of using anyone else.

What a nightmare of a company! Completely unprofessional. Beware!

Worst company you could rent property from. They don’t get anything done. It will more than likely take 90 days for anything to be fix. Save yourself the money and don’t rent from this MANAGEMENT!

Excellent experience until we moved out, then strange charges and issues trying to get deposit back. It may be a good experience as an owner renting out your house, but not on the other end.

Horrible people to do business with. It has taken them 60 days to provide a Final Report on Deposit (of which they are tying to take the whole thing and then some). I agreed to replace one room of carpet in the house as it was pet damaged (prior owners had a dog that trashed the place causing Hometown to replace all rooms of carpet but one room, guess what room my pets couldn’t control themselves in, that one room, I actually had to place my dog – my choice – with a long time friend due to this situation) and they are trying to charge a fee for replacing this carpet that is equal to replacing the carpet throughout the whole house (2000 sq ft house). I have email threads months long with maint. issue that were never replied to. Multiple emails to management (including owner of the company) about the deposit return go unanswered. Once again these people are HORRIBLE do business with unless you go into their office and make a scene about it (sadly I’ve moved out of state and they know that). If you do decide to rent from them, be as brutal as possible about the condition of the place before move in and take pictures with a date reference in the pictures (newspaper or something) and do not back down on walk through with manager. If you have Maint. needs, contact them about it and follow up with a request to retain contractors yourself to resolve the issues yourself. They tend to respond quicker with threats than polite requests. Their in house handymen are a cut-​rate crew and do not do quality work. I wish I would have listened to friends and local Realtors about avoiding these people when I had the chance.
I will never recommend this company.

This is a terrible company. We had problems with the management avoiding our calls, not returning our deposit within a time that complies with the tenant law of washington, ignoring calls about repairs, repairs not done correctly and in a professional manner, careless behavior by the agents, rude and dismissive attitudes from the employees. I can never, ever recommend this company after my experience.

We own a house which Hometown maintains. We have found that because of the size of the company we can’t just forget our house and leave everything to them. As the owners we need to remain proactive and maintain open communication with our tenants to ensure their needs are being met. At the end of the day they do what we need: Provide eyes on our property as we move with the military. They are a local contact when problems arise and are able to easily remedy situations. We have used the company for three years and will continue to do so.

As a Captain in the Army I was stationed at Ft. Lewis, WA and lived in Olympia, WA. I rented a house from Hometown Property Management at 1805 Lenox Ct. NW for 1 year. When I moved in the property was in need of some minor repairs and the lawn was in poor condition. This was noted on my move-​in inspection. After I moved in the property owner had a guy come work on the yard who did about half the job and never came back. Maintenance on the property was always done in a cut-​rate manner by a cut-​rate maintenance guy who was not employed by the property manager because the owner was too cheap. While living there I made several improvements to the property both inside and outside. The only issues I experienced while living there was a notice to mow my lawn after I had had surgery on my hand and couldn’t mow for awhile. I complied as soon as I could use my hand again (though it was still in a brace). I also built part of a deck where I had removed a broken hot tub for the property owner (and put my own in for while I lived there) though that was not my responsibility. When move out time came instead of being greeted with the gratitude I deserved, I was charged exorbitant fees against my damage deposit well after I moved out and had left the state. These fees included $ 380 in «lawn care» and $ 320 for 8 screw holes in a wall where I hung some shelving in my living room. I had mowed the lawn before I moved out and taken great pains to ensure I left the property as good as or better than I found it aside from the 8 screw holes I forgot about (I figured I’d be charged $ 5 per hole at the most). I feel that after I had conducted business with this company in good faith they as good as reached into my pocket and stole $ 700 from me after I had already left the state and couldn’t do anything about it. Renters beware, especially if you are a Servicemember who will likely be somewhere out of state after you move out of your property.