Macy’s Furniture Gallery

First, I love furniture! I have been to most stores in Lacey/​Olympia for furniture and I really have to say that Macy’s will probably be the only one I continue to go to. The customer service here is really outstanding, and thats enough to make me come back. No one follows you around the store, or spouts off I’ll give you a «discount» I mean they do give discounts but they aren’t you’re typical furniture sales people. Everyone is always so nice, we met with Andy last weekend and today when we went in, he had already left for the day, but the sales agents were super nice, and still put it in his name and really were just as nice and helpful as him. Great customer service!

I’ve had nothing but bad service and problems from this store. When I go in to speak with sales agents, I get bad service and unknowlegeble answers. When I call on the phone I usually get a run around. We’ve bought multiple furniture pieces along with their extended worry no more plan. My most recent issue had me calling back and forth between the store and worry no more because they couldn’t find record of my purchase from 5 years ago. Macys was saying there really was nothing they could do. There systems seem very inadequate and unable to search for receipts, and they didn’t have any outlet of managers, corporate, or service specialists for me to call. At a last ditch effort, she searched just my last name and found my purchase. The original sales person entered our purchase as a combo of both my husband’s and my name. So, because they originally screwed that up, Macys was about to turn me and my warranty away with no service. And this is only my most recent incident. I will never shop here again!!!

buying a mattress there, make sure you have a salesperson that is on top of ur address and delivery;; the wrong was in the system; a;though i specifically went by in person to make sure the address was update long before delivery; i sat there while they tried to deliver to the wrong another address. they were and they said macy’s gave them the wrong address. they delivered and hr late whi ch means i had to return to work late; Then the mattress; the sheets for a mattress is at 15 inches has to be DEEP pocket sheets to prevent the fitted sheet from riding up; so the sheets with deep pockets are like 99 dollars or 69 for a single fitted sheet; i would not have even purchased the mattress with sheets at this price.

Our salesman Chris was wonderful. I needed a mattress set and a sectional and my Daughter needed a sectional. Chris actually made it a fun experience and was very knowledgeable about everything we looked at. We purchased 2 sectionals and a mattress set, all at sales prices. We will definitely see Chris again. :)

I haven’t been in this store in a few years until yesterday, and I was abruptly reminded why — shark tank! My wife and I could hardly open the door before a sales clerk abruptly yelled «welcome to Macys furniture» how can I help you. I politely stated, we would like to look around; she ran after us and it wasn’t until I stopped and said — could we please just look around first… before she left us alone. We didn’t get 50 feet into the store before TWO other sales clerks approached us — we had to tell them we’ve been helped already to get them to back off. Half way through the store we noticed the first sales women (a blonde woman) stocking us. We proceeded to walk to another section, only to see her leaching in the shadows. Once I stared at her for a second she approached us again. We gave up and stopped looking and left.
I will never be back — count on that and I plan to tell all my friends to stay away from this place.
Macys — how about you pay your staff something other than commission so your customers can shop without feeling like they are on a used car lot.

I was looking to buy a desk for my home office. The sales people are very rude and unhelpful. I was looking around with my husband and said, «look at the ladder shelf.» The sales person turned around and said, «what? you are use to getting your furniture at a yard sale.» He said it so loud everyone in the store turned to look at us. Perhaps I would be better off at a yard sale, at least I would get an honest price. The sale person tried to sell us a desk that was scratched, banged up, and chipped for over six hundred dollars! it was ridiculous! I thought sales people were suppose to have a personality. Very rude customer service and over priced furniture. There is no way any of the furniture is new it looks beat up! Never again Macy’s!

Not impressed with this store at all! First off, I hate commissioned sales personnel. Buying a couch should not be the same experience as buying a car! We visited three times and today was our last! Every time we came we got a different price along with a whole new different story of lies. We were trying to buy a sectional and were first helped/​annoyed by Elisabeth the saleswoman. She was very pretentious in her sales pitch, throwing other local companies under the bus I did not like her vibe or her attitude. The price was $ 1749 but there was a make a wish special, along with that a Labor Day special was starting to. If we gave a donation we would receive an extra 10% off, so we thought sweet it would be $ 1600 plus tax and box springs we would have gotten a nice deal and Macy’s would have made a nice sale. We came back a second time which was a week later and Tony helped us, he was awesome, just a kind soft spoken man who was not pushy whatsoever. He actually said when we come back anyone could help us so we were amazed, Elisabeth being so pressure orientated it was a breathe of fresh air. He just let us take our time trying the sofas out we liked again, we narrowed it down to the sectional and the super nice Italian leather power reclining sofa, the manufacturer name starts with an N which was on sale for $ 1349. So he checked with his manager because we asked about the extra 10% for the make a wish foundation he said she would apply it on the sectional but not on the leather power sofa so we were like «okay let’s think some more and come back» Tony was so nice and still said that anyone could help us it did not have to be him so we were sold on him cause he was a genuine person who was looking out for our interest not their own. So we go in today 29 Aug 14 and Tony unfortunately is running late so we get to deal with his female manager who was not a pleasure to meet. We told her what was going on and she said she recollected the two we were interested in so we asked about the 10% discount and conveniently she forgot ever saying that. I said I can’t make this up and she said she couldn’t find it and wanted us to pay full price. We walked and spent $ 2800 cash at The Olympia Furniture Co right up the road. Plus they’re local and non commissioned. I will NEVER shop Macy’s anything again and will pass this experience on to everyone I know. Great way to treat a combat wounded vet!

I was pretty happy with my experience here. There was a surprisingly huge selection considering that we are such a small town. The prices during their one day sale (that actually lasts five days) were pretty fantastic, given the quality of the furniture. They are no Ikea (low prices), but then they are no Ikea (shoddy quality)! There was a wide range of prices and quality, but all were better than you typically see at any discount furniture store. The guy who helped us, David, was super great with out being shmarmy. They have couches, bed frames, mattresses, chest of drawers, ottomans, lamps, carpets, etc.

I loved browsing through Macy’s Furniture Gallery. I think many of their items are well made. My mom bought a couch here and it is good quality. *Jealous*
The one thing my husband and I cannot agree on is furniture. He doesn’t like the same styles I do. We went furniture shopping after we moved into our apartment back in October. I had a great time looking at dining room sets, couches, and over-​stuffed chairs.
The good news: The furniture here fits tall people.
The bad news: My husband didn’t like the styles very much.
Oh well. It’s not a bad place to window shop and get ideas.

This is for the furniture store.

First off, I’m surprised by the lack of reviews for this Macy’s since it always seem to have an abundance of customers shopping here. I must note a disclaimer that I don’t frequent this locale as often as I use to, as I do most of my Macy’s shopping online. I did however visit this evening, to purchase several gift cards and spent a good bit of $$. My review is based on the response I received from the male employee at the counter. Before I explain I do have to say it was disappointing to see that they didn’t have a Frango display at the check out counter, this is a first. They were directing Frango customers back through the store (which I suspect to have them buy more), to purchase their candies, ugh. I was going to buy them to go with each gift card, but was not going to wander through the store to purchase them, bad move on their part.
So back to the meh check out experience. The employee barely looked at me and was completely distracted (not good), and then when I THANKED him after my purchase I got the ANNOYING response of «NO PROBLEM.» This in not a correct response when you make a purchase! The correct response is to say THANK YOU. I have now decided that I am coming up with a response to throw it back to the person so that they have to explain why it’s no problem for me to do business w/​them, which is in turn, affecting their continued employment. I am so TIRED of hearing this response that I am no longer going to let it go. I can’t wait to hear the responses I get when I question their completely incompetent and underwhelming response for my doing business with them.

Really, really bad customer service. A sales person looked me up and down when my gf asked where the restroom was and asked «mens or womens?» When my gf told her it was very rude and poor customer service, her excuse was that she had alot of customers?
Left and went to JCPenny, where every single salesperson greeted us and smiled. Won’t go to Macy’s ever again.

Customer service is random. Sometimes it’s great, other times (mainly in the handbag area) it’s beyond poor. Was ignored recently while wanting to purchase a $ 300 Coach bag. The two sales girls were too busy talking about their next break to help me. I was livid because I know they work on commission. I prefer to drive 20 more minutes and go to Nordstrom in Tacoma. At least they treat you right every time.