Men’s Wearhouse and Tux

This is one of few suit options in the area. Salesmen were in my experience, not very comfortable to work with. Seemed disingenuous and artificial. High markup and somewhat hidden tailoring costs. Good selection and options. Will look elsewhere in the future.

I walked in, at went to the back tux rental counter. After a minute, an older guy with a mustache said it would be just a minute while he finished up. Great. Accept he started helping the guy who walked in after me, who was looking to purchase. I waited then went to the counter in the front to get help. Is it because I’m a woman or just renting? I get they probably work on commission but don’t bluntly pass me over

Place is a joke. As other posts have stated, the male employees are an absolute arrogant bunch of assholes who are very condescending. They speak to you looking down their noses and use sarcasm to let you know they’re far superior. Kind of funny from a bunch of obese elderly wastes of space.

Mostly A bad experience. I live a ways away and drove to the facility on Thursday night to pick up my tux as scheduled. Turns out, the tux was not ready. I really wish that someone would have called to save me the drive. I had to do the drive (my wife actually) the following day to pick up the tux at the last minute — and it made things very tight and chaotic in terms of getting to my event fully dressed and on time. No effort to accommodate the mistake through credit or refund. Just not a tight ship.

My wedding tuxedo didn’t fit and the followup customer service was very poor!
My first fitting was 8 weeks before my daughters wedding. That appointment went very well and the staff was attentive and professional and everything that they presented fit very well and I’m a big guy.
I was notified 5 days before the big event that the tuxedo was ready. I tried it on the next day and everything but the pants fit in the calfs and the length. TMH staff said they could only fix the pants length and not the calf fit so I had to live with it. The pants were uncomfortable!
This entire situation could have been easily prevented if not for TMW stupid policy of just in time guaranted delivery. It left NO time to fix a major problem like this one.
The Mens Warehouse is not low cost and the West Olympia store is not very good on about customer service. They do have a good system for arranging a wedding party can get the correct tuxedos ordered from across the country and returning the suits to any store.

Had a REALLY bad experience when shopping for suits for our wedding. I had emailed the corporate, but was annoyed they didn’t do anything but say sorry. I felt like a victim of discrimination. My husband’s last name is «Chi» and when they input his brother’s name it was «Kim Chi.»
I will never go back here. I think the corporate should have offered us a discount especially since my mother-​in-​law ended up paying to rent 4 suits.

None of the staff was very friendly or professional. They just wanted to chit chat with themselves.

Far exceeded expectations. Decided to visit this store vs. driving into Seattle. Wasn’t sure what to expect in regards to inventory, customer service, lay out, etc. Again, the entire package exceeded any expectations I might have had prior. Like shopping at Costco, went thru the doors for a couple items, left with much, much more. Bill Stepan Jr, helped me with all the information I needed to base my decision (s). Kudos Bill! If you’re looking for suits, sport coats, slacks, dress shirts, casual shirts, shirts, shorts, etc., etc., etc., pay them a visit. You’ll be happy you did! Keep up the great work!

Absolute worst service of my life! They messed up the tuxes for our wedding three times! First trip into the shopy fiancé was treated like complete crap, we called corporate and they were chewed out but the horrible service continued when we went back in hoping for a better visit and the girl who helped us chomped and popped her gum the entire time then when returned to pick up his tux gave my fiancé a mismatched mess for his wedding day. Thankfully they fixed it all in time for our wedding but I absolutely will never spend another dime in this store.

Kinda hate these people. They are SO rude. I am not sure I have every had worse customer service in my life. They glance at you like you are less than furniture and are incredibly condescending. Most of the staff also have no fashion sense and are unable to help with coordinating an outfit or finding what looks best on you. They are also very expensive! You don’t even get garment bag, even after we laid out hundreds of dollars!
Two of their staff were not completely horrible. Collin was sweet, if inexperience. Kiara in the tuxedo shop was actually really great — she gave us lots of options and obviously had a ton of knowledge.
Honestly you are better off going to JC Penny’s. They have less selection, but they have much better quality & prices. They will even give you a garment bag.

Men’s Warehouse. :(
I have received both wonderful service and poor service. Kiara from the tuxedo department was amazing. She made me feel like she actually cared about what I liked and wanted. I can tell she wanted to make my experience the best possible.
Now the men. The men here in general were lack luster in their service. First off they seemed arrogant. And I felt like I always had to chase somebody down to get service, even when the store was empty. The selection was poor and the men’s ability to color coordinate and offer good suggestions was nonexistent.
I rank Kiara five stars and the men I delt with one star, which gives an average of three.

Just bought my first tailored suit w/​ties, shirts and belt. The staff there made it a fun experience and I’m not usually a fan of trying on clothes. Everyone was friendly and very knowledgeable. Ask for Ryan cuz he especially will bend over backwards to make sure you look good and show you top notch customer service. Prices were also competitive when you consider the high quality of their products. I will definitely be back for any future dress clothes.

I’ve used this store twice to purchase suits and blazers, and found them to be very competitive in quality and pricing to other stores offering their level of service. The range of products there will cover you from top to bottom if those are your needs, the fitting is fast and professional, and the turn around time for tailoring is fast.

I’ve all in all had good experiences with MW, being in a business position with customer contact, asks me to appear rather formal than business casual.
I found the quality of merchandise very satisfactory, yet you will spend some money there, if you go all in and follow their sales personnels «suggestions», which is more a let’s sell some more, because I work on commission.
Their specials can be quite awesome, especially the buy one get one for free can be very beneficiary.
But to the contrary, they will advise you correctly and for this I like this business a lot, compared to the competition in the usual mall department stores. So I guess you get what you pay for, meaning you want a good service, you’ll have to pay for it.

I rented a suit here for my cousin’s wedding that was in Boise a couple years ago.
They screwed it up. I had different shoes and a half vest thing when everyone else had a full vest as requested in the information they had. They insisted I would look like everyone else in the wedding instead I looked like an ass.
I found out later after talking to some friends and apparently this is a regular thing here.
The only benefit is that I was able to return the suit in Boise when after the wedding. Kind of nice but it different save me any embarassment.