Northwest Hearth & Home

Buyer Beware!
I needed to buy a new woodstove and initially thought I was going to buy it here. After paying the deposit, I decided Northwest Hearth & Home was not the store for me. I called an canceled my order within 48 hours of making my deposit. 99% off all retailers would give someone like me their money back BUT not these guys.
For ALL canceled orders, Northwest Hearth & Home charges customers a 10% cancelation/​restocking fee. If you don’t pay the cancelation/​restocking fee, they send you to collections. With my order, they didn’t even have the woodstove in stock! Did I put a stop pay on my deposit check, yes sir. I did this because I knew this place was shady and their actions prove it.
I suggest folks view woodstoves here because they have a variety of products to look at, BUT do not buy here. Rich’s in Tacoma carries most the stuff these guys do, or Sunset Air and even Oly fireplace. I’ve bought a Lopi stove and a Vermont Casting stove in the past 6 months, these guys have missed out on a lot of business by being extremely unfriendly. I live in an area where a lot of folks have woodstoves and the people who hear about my experience will never shop here!
Big red flag… Dave charges you for an estimate. Buyer Beware.

I am very happy with my purchase from Northwest Hearth & Home. They were so helpful and friendly and thanks to their layaway program, I was able to get my woodstove at a great price and not have to finance. They were so great to work with and I LOVE my new stove. Let the wind blow and the power go — I am ready!

I came into this store with my young daughter and my friend, with the intention of making a large purchase. Unfortunately, in an extremely rude fashion, to leave the store because the shopkeeper claimed he couldn’t have my daughter «running around» with the hazardous items in the showroom.
First of all, my daughter was not running around or being unruly in any way. It would be hard for her to do considering I was holding her hand. Secondly, there is NO indication that children are unwelcome in the store. If he’d made me aware of this upon arriving, I would have understood. My daughter was behaving just fine. I am fairly strict with my children and my daughter did absolutely nothing wrong in any way. She was not touching the items or running, or being unruly.
I am of the opinion that the shopkeeper assumed we were not going to make a purchase, since we were quietly discussing prices and comparisons. I am appalled at the unbelievably rude way we were treated. We will never set foot in this place again and will not recommend them to our friends.
On a side note, the fireplace accessories were shamelessly overpriced. We were ready to pay upwards of 300+ dollars for our accessories. We found nearly identical accessories at Target for 60 dollars. So not only is NW Hearth and Home rude to their customers, they are also ripping people off.
EDIT:
I am responding to your comment to my review.
Not only does your store have horrible customer service, your comment is full of blatant and outright lies. My daughter did no such thing. My daughter certainly did NOT climb on the stoves. And she she SAT down in front of the main counter, NOT near anything dangerous. There were no other visible customers in the store at the time. I have a witness. We were not given any warning, nor was there indication that her presence was disruptive. We were asked, without warning, to leave. Simple as that.
These fabrications are outrageous. You will never, ever get a good word from me. I will let all of my friends know both about your terrible initial customer service, and the poor way you’ve handled the complaint.

Abhorrent customer service. I went to NW Hearth & Home to make a purchase for some wood stove accessories. From the time I walked in until the time my friend and I were asked to leave I received nothing like what I would consider customer service, good or otherwise. When we were greeted and asked what we needed I informed the salesman that I was just browsing; further inquiry on his part meant I had to let him know I was looking for fireplace accessories. He pointed out a few items, waited as though I was going to say on the spot, «I’ll take that one», and when I didn’t, promptly walked away. My friend and I continued around the store marveling at the lovely selection, but mostly checking prices on the items I felt were of interest. As we were walking toward the back of the store, my friend’s daughter began to cry a little but up until that point she was holding her mother’s hand nearly the entire time being on incredibly good behavior for a 3 year old. When her daughter began to cry, the man at the front of the store informed us he that he would «have to» ask us to leave because he «couldn’t have» my friend’s daughter «running around» the store. At no point in the entire time we were there was she running, she didn’t ever [to my eyes] leave her mother’s side nor her range of vision, and the one time her daughter tried to touch something she was told not to then left it alone. I have never before been asked to leave a store and was so stunned at the reason the man claimed we needed to leave I couldn’t even muster a response. He could have very easily asked her to pick her daughter up so she wouldn’t be able to touch anything if it was really such a hazard, or let us know when we walked in that he wasn’t comfortable with a small child being in the store. There are certain ways to conduct business and the way this store seems to conduct it is awful. One would think in an economy such as this they would strive for the best customer service possible rather than causing potential customers to leave feelings disgruntled. It’s really a shame because I saw a gorgeous cooking stove in the window that would have looked beautiful in my home but now I’ll have to find it elsewhere. Additionally, I grew up in the NYC metro area where many people seem to think poor manners and bad attitudes come from; I have never experienced such a disgustingly low level of customer service there. I really wish I could give this place no stars because it does not deserve a single one.
Editing to add: I have read the replies to both my and my friend’s comments here on Unilocal.I would like to be perfectly clear. We were asked to leave. The man said to us, «I’m going to have to ask you to leave. «That is a WORD FOR WORD quote. Additionally, at NO POINT was her daughter climbing on anything. That reply is an outright lie and I’m appalled to see that they would reach so far as to do so. This incident was in October of 2011, and yet the company is now replying in February of 2012 claiming details of the situation that are absurdly false. So, sir or madam from NW Hearth and Home, you are incredibly incorrect in basically ALL of your assertion regarding the incident in question. There were no other customers in the store at the time, the child never once climbed on anything in your store, and we were in fact asked to leave.