Olympia Fireplace And Spa

Just had my annual Gas Stove service done by Joe M who did a very through job and went above and beyond to make sure everything was working well for the coming winter. Joe was very friendly and professional and was good at educating me on how to clean the glass between services if needed.
Thanks Joe!

My wife and I purchased a pellet stove from Olympia Fire about 10 years ago, and have been doing business with the company ever since. We have found the entire staff to be, courteous, honest and helpful.
When we call Jason in the service department, he is always very helpful in scheduling service or in finding us the right part at the best price. When I called about a month ago to schedule our yearly stove cleaning, Jason gave us their «summer special» price, weeks before the sale was advertised. He offered the deal before I had a chance to ask about specials. I was impressed.
We’ve also been very pleased with the field technicians who’ve come to our home for repair work. Early on, we worked with a gentlemen named Ryan, but have had Derek the last many years. Both men have been professional and are very good at what they do. The techs are always careful when they work on the stove, and lay down numerous drop-​cloths, to protect from any soot getting on surrounding furniture or carpet.
Derek has also been honest and never tried to sell service I don’t need. When he was out last week to clean the stove, I mentioned the fan was starting to make noise. He checked it out, said the bearing was probably wearing out, but said I didn’t need to replace the fan any time soon. I opted to get it swapped out anyway, so Derek ordered the part. When he came out a week later to replace the fan, he didn’t charge me any labor! Even though it was a separate house call, Derik said they would just add the fan cost on to the previous week’s cleaning invoice, and wouldn’t charge me any labor for the fan swap-​out. I was pleased.
We’ve had great service and support from Olympia Fireplace, so it’s easy to give this business five stars.

We’ve purchased a spa, two barbeques and two fireplace inserts from Olympia Fireplace Supply. We’ve always found their product quality to be top and their service is exceptional. You can tell when you walk in the store that they know their products extremely well. It’s old fashioned service with new, top of the line products. Great place. We have recommended them often.

We had a wonderful experience with this company. I’d recently purchased a home and needed the gas fireplace insert cleaned, serviced and basically make sure everything is working smoothly. I had a competitor come out initially (Chehalis Sheet Metal) who did little more than open up the unit. No cleaning, apparently just a visual check to the tune of $ 60. It wasn’t the safety check I was looking for.
Called Oly F & S & they sent out the nicest fellow by the name of Todd Bunce. Todd made sure to put out a tarp and for the next 2 hours proceeded in dismantling and completely cleaning the unit. He explained how things functioned, answered any questions we had and generally did a fantastic job. The bill came to $ 150 as quoted but money well spent. The insert works better and we feel comfortable that it’s safe. Thanks Todd, see you next year!