Olympia Orthopaedic Associates

I had a relatively small hand injury and was referred to Oly Ortho. on my first contact was given an appointment date 6 full weeks out! when I questioned the schedule was moved to a different doctor that was merely 2 weeks out. on showing up they did X-​rays and pronounced I had no broken bones and was very promptly showed the door. When I tried to further question as to why he was so unwilling to do anything to help me this doctor all but flat out said, «Well its not broken. what do you want me to do about it?» so I pushed the issue a bit further and was granted an MRI. I was showed to the door where a lady claimed it’d take 3 – 5 business days to schedule the MRI. 6 business days later when I called back to inquire why I hadn’t been called I was told it’d be an additional 7 – 10 business days. I ended up contacting the head honcho there to let him know just how poorly I had been handled. what I got was MORE EXCUSES! l also posted a review of them on FB which generated someone from their HR department contacting me with «please call me at XXX-​XXX-​XXXX» after the 3^rd or 4^th attempt at getting a human voice on that line I gave up. don’t waste your time with this business if you really care about your health. they might have a great facility but the human carin factor has long since gone away.

The doctors and staff are great, but the time management is awful. I’ve now been waiting for over an hour to have a cast changed out and I keep getting told, «you’ll be seen shortly.» Perhaps the definition of «shortly» is different here. Office doesn’t seem to be considerate of other folks time. I have to go back to work. But, no other option so I guess they take advantage of that fact and plan poorly.
People who showed up after me, seen before me, are now leaving because they are done… and other new people are being seen before me. Can’t stand this.
I was using my lunch hour for this appointment. Now, since I’ve been waiting over an hour, I have to start taking leave because I need to go back to work.

UNBELIEVABLE! My mother confirmed her appointment twice, including the day of the appointment, to have an cortisone shot and when she arrived they said she DID NOT have an appointment. She does not live in Olympia and has an hour drive to and from the clinic. She now has to wait another week to have some sort of pain control. This situation is completely unprofessional! Everyone’s time is of value and its apparent that Olympia Orthopaedic Associates do not see it the same way.

Wish there was other options. The lady at the front desk was rude. The Xray staff is really nice, their the reason I gave it two stars. I can say that because they are the ones I spent most my time with even though I was billed 250.00 for seeing a physical therapist I never saw. I suggest you check your bill carefully when you get it. Unfortunately, I will need to drive North to get better health care. Sad really.

Horrific experience from the start. I was told that I needed to come in THIRTY minutes prior to my appointment time which was scheduled for 7:30am. However, they waited until confirming my appointment to tell me this, so I had no coverage for my children. I asked about filling out the forms that I found on their website before I came in to see if that would speed things along. After putting me on hold several times to ask someone, she transferred me to the «patient registration desk». She was unaware of the forms being online. She went online and saw they were there. She said that it would be helpful if I filled them out, prior to the appointment, but I still needed to come 20 minutes early, because they would need time to scan it in to my electronic chart. TWENTY MINUTES TO SCAN A FEW PAGES!!!
I arrived 20 minutes early with all paperwork filled out. She then handed me more forms. One of which was an «incident report form» that looked like it was for meant for someone who sustained a work injury or was in an auto accident. Neither of which did I have, since I marked NO on the questionnaire I filled out. She said I was required to fill it out for my insurance. It was asking questions that there was no answer to (date of injury — I had no «injury». Place of injury — again, no injury. etc., etc.) Finally she said that she would ask someone to see if I really need to fill it out. I didn’t. She, was at least pleasant. I waited for a while, then the nurse called me back. She took my vitals and she was the last pleasant person I came into contact with at this facility.
Both of the women doing the x-​rays were extremely rude. They didn’t introduce themselves and just started demanding me to sit, stand, bend, etc.
Then, I saw the doctor. Ryan Halpin came in with another woman. He introduced himself and said that this woman was following him today. He didn’t ask me if it was okay with me that she was there, which I didn’t mind, but I have ALWAYS been ASKED if it was okay if an intern/​student sat in on the appointment.
He opened my chart for the first time when he got in the room with me. He then started asking me quickly to do all these strange things, without any explanation — I came in for extreme back curvature and he was looking in my eyes and throat, poking my arms and legs with a sharp tool, testing my reflexes, having me balance, lift my leg, point my toes, walk a straight line and on and on and on. I assumed that he was going to tell me why he was doing all of these things, but never did.
He then asks if I had x-​rays done (he would have known that if he had, at the very least, glanced over my chart before walking in the room). He pulls up my x-​rays to take a look for the first time, glances over them and says that it looks fine and he sees nothing concerning. Once he realized this would be a «non-​surgical» issue, he made me feel like I was wasting his time. I asked him why it was seeming to be getting more and more curved, especially within the last year. He said, «Well, how should I know? I’ve never seen you before, so I have nothing to compare it to.» Real professional. Then, he starts talking about bone structure and posture. While talking about body parts, he used the terms, «butt» and «boobs». What kind of medical professional uses terms like this with a patient they have never seen before?! He ends the appointment with «Come back if you start experiencing pain.» I came here to see what I could so BEFORE I start experiencing pain. He basically wanted nothing to do with me since I had no need for him to cut me open. My insurance was billed over $ 800, his «consultation» was over $ 450 of that. Absolutely ridiculous.
I would NEVER recommend anyone to be seen at this clinic by these rude and unprofessional people.

I called to make an appt for my nephew and it took me 18 minutes. I am not joking or exaggerating. I was put on hold, transferred around, and put on hold again. It was almost like a Saturday Night Live skit. If that is the normal system, whoever the officer manager is, should be fired or retrained. HORRIBLE customer service. 18 minutes to make a simple appt? Seriously?
My sister took my nephew in for his appt and said they waited 45 minutes to see the doctor and they had one of the first appointments in the day. NO artwork or anything to pass the time in the exam room either. She sent a picture and it was the most sterile looking room I have ever seen.
Realistically, Oly Orthopaedic has the community by the kahunas because there aren’t many other orthopaedic options in Oly. If anyone else in the family ever has another broken bone, i will seriously consider driving to Tacoma.

Highly qualified doctors and adequate staff to get the serious surgeries done. Quite honestly I am not sure what this community would do without Olympia Ortho. They raise the quality of life for residents in our community by providing the needed assistance that only comes from highly educated specialists.
I say thank God that they chose Olympia to practice their profession because I am a direct beneficiary of their expertise.
Thank you Olympia Ortho for successfully alleviating my persistent carpal tunnel issues. And more importantly thank you for taking care of my fellow citizens, many of whom are in much greater need of your services than I. Thank you.

Horrible place – but they have the monoply here in Olympia. The staff is rude, the Dr’s I have seen (well when they stay in the room for more than 5 minutes) are rude, dismisssive and seem not to care. Face it, the place is a factory and it is run like one. Avoid this business.

Went to two separate doctors here, one for joints (I have a joint connectivity disorder) the other was for spine. I had just had spine surgery a few months ago. We relocated just after surgery. The joint doctor was 2 hrs behind, very rude, took way to many x-​rays (knowing we are trying to get pregnant). Anyways felt like a total waste of time. Told me I needed to find a fitness trainer and work out. And he referred me for hip pain to the spine doc.
Went to the spine doc, he told me he doesn’t deal with hips, took several more xrays to see how the spine surgery went. Told him I was in severe pain, having problems walking, he said he didn’t do hips, and to take aleive. Even after the first trip with 2 knee caps on the sides of my legs, verified by x ray, wouldn’t even prescribe, Meloxicam, thought I was a drug seeker even though I never asked for pain meds. Even though a few would have been nice since I couldn’t even walk.

It’s been about three weeks since my third surgery performed by OOA and I feel compelled to write a review to let folks know of the wonderful work these skilled surgeons perform. Started out with horrific injury — broke every bone in Right ankle — and fortunately for me Dr. Manista was on call at St. Pete’s that day. This was by far my most serious injury ever and it was a six month long road to recovery but the OOA team and Dr. Manista in particular got me back on my foot and it’s now +3 yrs since surgery and all is well. Last year Dr. McKay performed surgery on Right knee for very painful and partially disabling meniscus tear and just three weeks ago he did same on Left knee. I could not be more pleased with outcome. He too spends quality time helping you to understand both post and pre surgery what to expect and he’s obviously a skilled surgeon. By the way the whole surgery team at the new surgery center (which is a marvel by itself) are just super. I am hoping I will never see these people again — meaning I hope for no more injuries – but if I do need orthopedic care this is where I will return. Mark (Lacey WA)

I’ve only been to this facility once. I contacted the appointment line recently to schedule an appointment for a new patient with chronic back and neck pain. The appointment scheduler was able to set an appointment for me within a week, which was a quick turnaround time. At the time of the appointment, I inquired about new patient paperwork and the associate asked if I would like to have it mailed to me ahead of time which I agreed to. I never received the paperwork, so I had to arrive early on the day of the appointment to fill it out.
The facility is very nice and appears to be somewhat state-​of-​the-​art. There are a few different places to check in, depending on the doctor. I was sent to Clinic 2. Upon checking in, I was given a pager much like the ones given out at restaurants when you’re waiting for a table to open. The waiting room is very spacious and has lots of seats. When my buzzer went off, I was taken back to the examination room and was greeted by the physician’s assistant. He went over the medical history as well as the reason for today’s visit. He immediately wanted to do x-​rays, which I was reluctant to do since I knew my insurance wouldn’t cover all of it. I had brought in a few recent MRI’s, so he said he would review those with the doctor.
When the doctor came in, he went over the medical history and inquired about my condition. He came to the conclusion that surgery wouldn’t help me, and since that was the case he didn’t have any interest in treating me. He basically told me that his specialty is surgery and that he doesn’t make any money if he’s not doing surgery. He went on to say that he does not do anything with chronic pain management and suggested I contact either a family practice doctor or a pain management specialist. The whole experience gave me the impression that he felt like the appointment was a waste of his time. I was just glad I didn’t get the x-​rays that the assistant wanted to do. It would have been a total waste of my money.
Although it was a disappointment, I’d probably give this practice another try in the future but with a different doctor and for a different condition. The facility is very nice and I was disappointed that I was unable to get the medical care I had hoped for.