Olympia Vision Clinic and Contact Lens Center

I wish I could give more than 5 stars! My husband was having eye redness and pain for over a week that was progressively getting worse and worse. We took him to his primary Dr and he diagnosed him with an eye virus and gave him some antibiotic eye drops. He woke up on Saturday and couldn’t open his eyes without pain shooting through his entire head. I was going to take him to the ER but decided to contact an optometrist in the area to see if he can get an eye exam. Olympia Vision Clinic was the only office open on Saturday that answered my call. They got him in for an appointment only an hour after my phone call. When we arrived Lorie greeted us right away and he was taken back. Dr. Cluny did a thorough exam, found the cause and prescribed him a steroid eye drop. By the next day my husband was already 90% better and is back at work today feeling almost 100%. We were so impressed by how quickly they got him in for an appointment and how genuinely kind and concerned Lorie was. Dr Cluny was also very kind and explained everything he was doing. After the appointment Lorie gave me an after hours contact number in case my husband didn’t start feeling better so we can contact a Dr. Again we are super impressed by this office and an extra thank you to Lorie for going above and beyond.

This place is great it’s probably the best place around from when you walk in the door the guy at the at the desk he’s awesome very friendly great guy the whole place is friendly and nice and they treat you like you’re part of the family after hours they don’t have an answering service so you one of the doctors take the phone home I think that’s so cool and I talked to you and you don’t make you feel like you’re interrupting them or you’re bothering them they always make you feel like you are doing the right thing you know by calling them then they talk to you forever if it takes that their great great people Dr Loeb I just love her every time I’ve had an eye problem hurt myself which I do a lot I came here and felt great about everything that visits everything these people are awesome that’s why I didn’t understand why I was treated the way I was when it came to I changed my insurance the first of the year which I had just been coming here every day for weeks because I poked myself in the eye again and I change my insurance I thought my insurance guy said all my things were all covered by this insurance will I guess they weren’t because when I brought up that my insurance has changed to the lady that does the billing or whatever she was very short with me and said why don’t think that insurance is covered we take that insurance here and I’ve never heard from them since and I have appointments here and there are supposed to refer me back to the cataract place to get my eye fixed and I have not heard one word from them not one word that don’t you think after years of years of being seen here they would give me the respect and consideration to least call and say something nothing nothing just really disappointed me you know and I was telling my friends how this place was so good and how if they ever get hurt to be sure and come here and call them and you know and now I feel like why did I do that not this not the right not right but the places in the same isn’t what I thought it was thats makes me very sad because I don’t think I’ll ever get as good of care as I did here.

Great experience for my intake and annual exam. Everyone except reception is extremely nice!

I had an appointment in Nov. the time I wrote down for the appt. was 2:30 but when we got there about 1:45. They said the appointment was 1:15 and refused to take me. They had one
person in the office and 1 car in the parking out-​front. The receptionist was rude and
said they couldn’t work me in. I am sure the person I scheduled my appointment with wrote it
down wrong as I entered the appointment time on the calendar when I got off the phone.
They lost me and my husband as patients… there are many other doctors in the area.
Will NEVER GO BACK.

I recently moved back to the Oly area from Las Vegas and was having eye problems so I needed to find an eye clinic fast. I was referred to Olympia Vision Clinic by several friends and co-​workers. The staff was able to get me in with Dr. Mary Ferris the following afternoon and she was awesome! She spent a significant amount of time with me to determine that the doctor I had seen in Las Vegas a few months ago had given me contacts that were fitting too tightly and suffocating my eyes. Cripes! So she tried several different brands of contacts until she found the one that fit correctly, and gave me a 10-​day supply of samples to carry me over until I saw her for a follow-​up appointment. Everyone that I interacted with, from the appointment setter to front office staff to the doctor to the gal who helped me choose a pair of glasses, were friendly, knowledgeable and helpful. I couldn’t be more pleased with the whole experience and as long as I’m in the area, I’ll continue to go here.
I’d like to provide a follow-​up to the review above. I saw Dr. Ferris again today (8÷13÷15) for a check-​back. Because my peepers were inflamed last week when she saw me (due to the ill-​fitting contacts I received from another doctor), she checked my vision again and tweaked my prescription. She remembered that I mentioned having trouble with my close-​up vision and I’ve been needing progressively stronger reading glasses in the past few months — I literally could not function without them. She changed my prescription once more and I can now read a 6 point font clearly without using reading glasses! Those of you who are dependent on «cheaters» know what a HUGE deal this is! Again, I couldn’t be more pleased with the care I’ve received and, without a shred of hesitation, will absolutely recommend Dr. Ferris and Olympia Vision Clinic to everyone I know.

I love this clinic! Dr. Ferris is excellent, and the staff is all very professional and courteous. When I went in they were right on schedule. My insurance doesn’t cover glasses, so they helped me find frames and lenses that I could afford.

I’ve been going to Olympia Vision Clinic for years. Everyone is very professional, they have a nice selection of frames, and the ophthalmologists have done a great job getting the right contacts for me.

Helpful staff, very thorough. Online appointment scheduling is helpful, for some reason never received confirmation that I was scheduled until I called in. Otherwise great experience.

A staff member made a ridiculous error, then the place displayed no interest in making good or keeping my ongoing business. About three years ago, I decided to try them out, having seen Dr. Loeb at Lenscrafters. The exam included high tech machines that were not connected with their main data system, and a staff member transposed 2 digits when entering the results. I twice ordered glasses (elsewhere) using Dr. Loeb’s prescription, and was unable to read with them — everything was skewed! With the first pair, I assumed it was the glasses manufacturer’s error.
When I called Dr. Loeb’s office to describe what had happened, they may have said the word «sorry» once but expended zero effort to retain me as a customer.
I had even paid extra for the eye exam, for some added service not covered by my insurance. Perhaps they only care if you order the overpriced glasses at this joint. They still send me postcards that go directly into the recycle bin.

I have been here twice before and while I thought it was pretty good service and enjoyed my visit with Dr. Kutch I have a different opinion now that I have attempted to schedule another appointment. I called to schedule an appointment to check on my eye because I have been having problems wearing my contacts since December. I got a call back after I made my appointment and was asked to send a referral. I have tricare standard so I don’t need a referral. I don’t have a primary physician I just choose who I want to see which is why I chose tricare standard and not prime. I told the receptionist this and she suggested I call my insurance to make sure. I’ve had my insurance for a while now I think I would know whether I needed a referral. I will not be going back.

Dr. Loebs is amazing, but the staff is, well, NOT. My daughter & I both had appointments a week apart. I had called to verify our insurance co-​pays ahead of time and was completely surprised when I received an additional $ 60 bill. Then when I called to get it figured out, I was told to email the office manager. Since when is customer service the customer’s responsibility? My contacts were not the color that I wanted & they were not able to order the kind I wanted, so they returned them and are crediting my insurance. I’ve since gotten the right kind from another clinic (and they cost less). I paid the additional bill, sent them a letter about the issues we encountered and, nothing, not that I expected any more.
My daughter’s appointment was over 2 ½ hours. She did not get to see Dr. Loebs and was seen by another doctor who then told her she had ²⁰⁄₂₀ vision, but proceeded to sell her glasses with NO PRESCRIPTION. Fortunately, I was able to cancel it once we figured it out. We do not trust the exam and have an appointment to see another doctor elsewhere.
It seems that bad service is the standard here. I’d save your money, time and energy and choose to go elsewhere.

The doctors and staff are wonderful here! I see Dr Haws and Dr Cluny and both are friendly and efficient. The appointments are quick and I never have to wait.

Went in for an eye infection a couple years ago. I remember the experience was pleasent, the staff was very helpful, and the treatment was effective.
I regret giving them my email address however — they spam newsletters through a third party service.

Let me preface this 1-​star review by reinforcing my support for local businesses, especially in my adorable hometown of Olympia, WA.
My family has been seeing Dr. Tosland & Dr. Koning (no longer practicing at OVC) for at least 4 years.
I personally was issued a wrong prescription 3 summers ago (picked them up in the box, went out of the country on a contract, only to plop them in my eyes AND COULDN’T SEE. Try finding an eye doctor in Guatemala) and my mother went through 2 years of hell at Olympia Vision Clinic exploring the option of contact lenses after her Lasik surgery long ago, and failed vision correction. She was courageous in the office every 6 weeks trying new pairs, some of which she paid hundreds for (as they issued her custom lenses). At one point she had a single lens in one eye, and a «piggyback» lens (2 lenses!!) in another. She finally gave up trying after 2 years of failed correction (wouldn’t you give up, too?) and requested to go back to glasses. She ordered a few pairs at full price (if you’d like to purchase any of the frames at Olympia Vision Clinic, prepare to take out a LOAN) and they refused to discount ANY of them. She had boxes and boxes of unopened contacts from 2 years of trying everything under the sun– they scoffed at her request to return the boxes, or receive any kind of discount.
While the doctors and staff have always been polite and cordial, I would expect a slightly more sympathetic and proactive relationship with their patients. I just called this week to order a new box of lenses to take with me before I leave for a 3 month work contract in China. They told me my prescription expired in March (it is now June) so they would be unable to do so. Where was the courtesy call or email notifying me to re-​order? Our contact information and phone number is null & void?! FIVE people from my family have been loyal patients for YEARS and there is not any protocol for letting your patients know their 2 year prescription is about to expire?! Their goal is to «provide patients with quality eye care utilizing education, efficiency and technology». Hmmm… Educate your patients on their upcoming prescription expiration, and then check in with 1995 to see if emailing your patients might be a quick, efficient, and convenient way to utilize that whole technology thing…
Sarcasm aside, I will be taking my business to Costco for my eye exam and prescription renewal. I think my family, too, will be quick to follow.