Toys R Us

I called the store to ask if they carried preemie holiday outfits since I had just given birth to a preemie. I was told by the sales associate that they probably only had normal sizes, but that she would check. She put me on hold and then a few minutes later came back on the line and said that she was right, they only had normal sizes and maybe I could use a bib or something, but that was in normal sizes, too.
Way to drive home the issue of not being able to have my baby fit into «normal» sizing.
Hopefully the staff learn a little sensitivity training.

Staff is very quick to ask if you need help (one woman asked me THREE TIMES in a span of ten minutes… no means no, lady!) but don’t actually know anything when you do ask. Two employees were unable to track down what I was after, telling me they don’t carry it when it’s on their website and says their store has it in stock. Very quick to gloss over what I needed and suggest other items as well as their credit card. Oh, the credit card. Three different employees suggested I sign up, there were signs throughout the store suggesting I sign up, and of course I heard the cashier mention it to someone on my way out. Banks don’t push credit cards this much. I left empty handed and frustrated. If I ever have kids, I will be going elsewhere.

You spend A bunch on something electronic– breaks right after the 90 day return policy and your out $ 200 and they are not willing to help — so buy their warrenty or buy elsewhere (target is way cheaper anyway– al over priced here)

Exception customer service. We were looking for a double stroller, comparing 2 different ones with the kids in them. A gentleman asked if he could help (third person to ask since walking in store).
We explained what we were looking for and he suggested one that wasn’t on the floor yet. We didn’t buy that one but appreciate his diligence.

This place is a little overwhelming for a new mommy to be like me… so many choices! Once I find out the gender of my baby, I’ll be going crazy here!

Friendly staff… Clean and well stocked. I was a bit confused as to where the registry kiosk was and an associate came by to show me where it was… Thank you! Got what I needed and then some… Would really recommend they have more registers open and better visibility of the registry kiosk.

The phrase of the day is, «Can I help you find something»? The answer is NO.. most of the employees in the store are clueless about the products they carry, cannot find items on their own website online in the store, and have no problem walking from aisle to aisle aimlessly searching for something that partially matches your description. One employee was thrilled when she came across an end cap of items that vaguely resembled my requested item. After I showed a picture of the item from their website, featured as available and in stock at their store, she looked at me with her doe eyes and said, «Well.. sometimes the online stuff doesn’t match our inventory». Determined, I found the item. When I tracked her down to show her Wenger I located the item.. in case others also requested it.. she simply said, «oh…I haven’t ever seen that before». The store seems to believe that asking someone if they need help is more important than actually helping. Customer service.. rated ZERO! Thankfully. …I don’t have children of my own and do not have to frequent the store.

This place is 5 stars mainly because of the selection. Other big name stores just can’t match what is available here-​at least not what I could find in the Oly/​Lacey area. Video games, legos, big «girl» section, etc.everything. If you have a newborn there is stuff here for you as well as it is a Babie’s R Us/​Toys R Us superstore.
I also appreciate their recent 25% deal if you turned in a used car seat. Goodwill won’t even take them as a donation, so they usually end up in some landfill without being recycled. TRU does their part by recycling them while giving you a discount. Kudos for doing that. Their store manager, Sarah, was very helpful and made this transaction super smooth.
BTW, Address is: 1000 Cooper Point Road SW (the Unilocal map is off without the SW part)

Planning for twins so I needed baby stuff, well not only is this a Toys R Us it is also a Babies R Us so I had to stop by. Easy Simple to find baby stuff IF you know what you are looking for which I was. Decent Prices for all things babies some more expensive than others. Check it out.