Discount Tire Store – Omaha, NE

Great service. These guys know what they’re talking about and aren’t trying to sell you all new tires if you don’t need them. I’ll return to this location when it is time for new tires!

I stopped in to have my tire checked for a nail. They got me right in. Top notch service from polite, professional and well groomed representatives. The waiting room is comfy and spotless.

Was met at the door by an attendant who was very friendly. The manager was also friendly, and the staff was very helpful. Fast, reliable service. Would come back again when needed!

I had an awesome experience. Took my van here over the lunch hour with two little ones in tow. They matched the best price elsewhere, then dropped me off at Costco so I could get my shopping done while they were working on my car. I was able to avoid the dreaded over-​tired-​toddler afternoon due to their thoughtfulness. Everything from pulling in the lot to leaving it was far above and beyond expectations.

I am not entirely sure where to begin on this one. For the record, this is my 107^th review and only the second time I have given one star. I reserve one star reviews for business practices that are problematic on a global level and for a place I would not consider going back to.
After doing a lot of comparison, we decided on discount tire for a very specific tire that we were looking for. It was a high performance tire, which comes at little higher cost but was what we desired.
My husband was quoted a particular price over the phone and was told that it included everything. when I got there to pay, the price presented was approximately $ 100 higher. They had added on a replacement tire warranty. we didn’t appreciate that it was automatically added in. This exact thing happened to my dad, he was quoted a price over the phone and then when he went to pay the price was almost $ 100 higher because they had put this replacement tire warranty in. It just seems a little sneaky. I think that a warranty should be an entirely separate conversation and separate transaction. Further, when they removed the warranty, the price was about $ 11 higher than what we were told over the phone. I have no idea why. That amount may not seem like much for such a large purchase, but I still don’t understand why we would be told one price over the phone that included everything and then end up with something different.
Now onto the biggest issue of all. On three separate occasions we specified that we wanted this high performance tire. I confirmed this when I dropped the vehicle off, during 2 prior phone calls and this is the tire that we were charge for before the service was even done.
What was put on our vehicle was a cheaper version of the same tire. Essentially the type of tire was the same but it was not the high-​performance version. I never noticed this. My husband noticed it immediately when we brought the vehicle home. When we brought the vehicle back to have the issue addressed, they claim it was an oversight. Truthfully, Yes, it could have been an oversight, but it would have needed to be an oversight by what we would assume are multiple people. Over all, we felt that they tried to cheat us out of the high performance tire that we desired by deceptively putting a cheaper version on. my husband even went to an alternative tire store before confronting discount tire to make sure that we were in fact given the cheaper version. And we were.
Discount tire was very apologetic and they did make it right by quickly fixing the problem and offering us a discount on the product. However, this whole situation still does not sit well with us and we have serious questions about their integrity.

I’ve been coming to Discount Tire for 10+ years, because I’ve always received excellent customer service and fair prices. I’ve bought tires in Suburban Chicago and Duluth MN and now Omaha NE. It’s obvious the company as a whole has strong values, because the service has always been great. Nice waiting area with comfortable seats and free coffee and water. They play uplifting music as well. And there’s a Menard’s in the same parking lot.

Incredibly friendly and knowledgable. Went to look at tires for our Toyota Sienna and let them know I was doing research. They take customer service to the next level. I was explained my options and did not purchase tires only because I still want to do some more research. Some of the benefits of purchasing there:
— They beat other prices by $ 5
— They have a 30 day return policy
— Free flat fix and tire check
While there I spoke to Neal who was fantastic. I will definitely be returning to get tires here.
Sorry Costco, I won’t be purchasing tires from you anymore.

Really friendly employees. My rear tire got a flat, but the other tires weren’t looking too good either. He gave me tire options that compiled my needs. He offered to use one of the so-​so tires to give me a new full-​size spare, almost for free, which was really nice. (My small spare wouldn’t fit most bicycles!) And the warranty on the tires was hard to pass up. Definitely recommend.

Friendly employees and good prices on tires with free rotation and balancing, throw in what I think is the industries best warranty at nineteen dollars a tire, and I’m a customer for life.