Firestone Complete Auto Care

Sean was very helpful, dropped car off at 11am to have 4 tires remounted on new rims. Competitors wouldn’t do it unless I bought new tires from them, this despite my tires have less than 30k miles on them. Done by 2pm as promised. I am happy

I read the reviews and decided what the heck and tried it anyway. Super convenient location for those of us who live downtown and are familiar with the one way streets in Omaha. The service writer greeted me as soon as entered the door. I needed my tire repaired and was concerned about being up sold and talked into buying a new tire. Not the case.
The service writer inspected my tire in front of me, showed me the cause of the leak, was straight forward about the cost to repair and the time my tire would be ready for pickup. Customer Service was just as good as at my last Firestone Complete Care Shop.
The waiting area was clean, they offered hot coffee, and had ample seating for those who wanted to wait.
Overall I am very happy with my decision to visit this particular location. I had a $ 23.00 dollar repair and was treated like a king.

Worst customer service ever. Selling up and taking advantage of someone who doesn’t necessarily know cars very well is horrendous. I would never take my vehicle to this location or quite frankly the whole company because of the actions I have witnessed.

I know that everyone who works there is on commission, and mangers are forced to meet sales quotas, but the way these people lie and up-​sell to people is beyond ridiculous. I cannot believe that the Firestone corporation hasn’t been sued repeatedly for their unethical business practices.

My car has let me know something is not right. I have a light on my dash alerting me my tires need attention. I was tickled to find this place close and open on a Sunday. I punch in the directions into my GPS and off I go. Easy to find and not busy, I am able to be seen right away.
Travis was working the desk and he was friendly and didn’t view me as an easy mark as I am a girl with long nails. ~LOL~ I explained what was going on and my theory for the alarm. Since it had been warm and then the temperature dropped drastically, I concluded the tires must have contracted and now I need air or worst case, I have a nail and need a new tire. Travis said no problem we
ll be happy to take a look at no charge and would go over anything and everything if they discovered something which needed a charge.
10 minutes later they bring the car around. Yep, I was low on air. No charge and thank you for coming in today. I didn’t feel they were talking down to me or I was a waste of time because I didn’t generate revenue. Travis was friendly and made me feel he really wanted my business when I need an oil change in the future. I would take my car back since they are within walking distance to work.

I will never take my car here again or to any Firestone. I’m spending over $ 1000 in repairs there. I called at 230 pm to make sure my car would be done before they close at 5 for a «meeting». I get there at 440 pm and it’s not done! The guy should have told me it «May or may not» be done! He didn’t apologize at all and was telling me that’s «not what I said!» Totally wasted my time when I had somewhere to be! and if I was going to have to wait longer he could have prepared me for this so I could make plans to wait there until it was done! I called the 877# and complained! I wouldn’t even give it one star but Unilocal won’t let me post this!