Firestone Complete Auto Care

Came in for an oil change. The pizza delivery guy was most important over customers. Garage full of cars in need of service and guys are setting on work tables doing nothing. When asked how long it would take for my oil change he said a few hours then went to go eat pizza with the rest of the crew. Wow!

Sorry to hear Royal had such a bad experience. I have been going to this location for about 5 years now and have been very happy with all aspects of the business. Adam and Doug are top notch guys who give me an explanation of what needs done and what is recommended. No pressure to buy anything. They may be a little overpriced but they do give me a piece of mind that it’s getting fixed right.

Cleanliness 4
Service 2
Pricing 0
Likelihood 0
OVERALL 1.5
I remember the days (10+ years ago) that I used chain repair businesses, including Firestone stores here in Omaha. Our alternator stopped working on a Saturday and we had our car towed to this Firestone. I had called a couple of parts stores to have good grasp of what the part cost was, they both were around $ 110.00.
When I visited with the store employee he shared that there would be a $ 90 dollar diagnostic fee. AH NO! Replace the alternator. He reminded me of a $ 24 dollar diagnostic fee. AH NO! Replace the alternator. He said the total would be $ 380 some dollars. I asked how much the part was he said $ 225. I shared that that is more than double of retail, and since Firestone does not pay retail, it is more like 3 times the cost of the part. (I consider this pricing strategy to be rape.)
When I spoke to the manager the next day he said «Our computer tells employees what to charge, some are 50% mark up, some are 100% markup and some are much more…» WOW Corporate greed at its best. I asked if I could go buy the part and bring it to them and they said no, that is against their policy.
I called three shops, two local and one other Firestone, ALL were cheaper than this quote! (Yes, even the other Firestone!)
In the end… I accept responsibility for the cost of this part, and repair as I authorized it. I will NEVER use, promote, suggest Firestone to anyone. AND furthermore I suggest to find a local repair clinic who will charge less and take care of us (and it helps the local economy more!)