Omaha Marriott

This hotel’s been around for a long time. It’s in a good location. The parking is free, which is really nice. Our room was fine, fairy clean, comfortable bed. The staff was friendly and helpful. The only things is, the hallways are saturated with a strong, vanilla air freshener scent, which for me was bit nauseating.

Sorry. This is an old tired property that needs a refresh. At bargain rates it might be acceptable but at 161 plus it’s a stretch. Hallways are blah. Lobby is blah. Elevators way old.

I should have read the reviews on here before booking multiple reservations. I had the confidence in the staff of this fine hotel company that they could handle more than one reservation, but I was horribly mistaken. I had two reservations, one for one night and another for two night. When I went to check in with my guests, I wanted to ensure each guest had the right hotel room. Manny ensured me that he handed me the correct keys. As soon as I confirmed the key for the one night booking, I promptly gave it to my guest and vice versa for the other. So there was no mishandling of the keys and I had the confidence in Manny that he did the right job. But apparently booking through a third party, me mishandling the keys, me failing to inform staff were why I was charged for the second night for my guest that I had already book for two nights. Help me understand why would the other guest who apparently had the two night room key stay for one night and the guest who had one night key stay for two nights? I am confident my guests aren’t incompetent. I can’t believe this hotel company would do this, especially their staff. The staff did not apologize or accept blame. This situation could have been easily fixed but immaturity, incompetency and lack of respect and professionalism failed to resolve anything. Needless to say I will never bring business to the Marriott ever again.

I am very disappointed in my experience here. The rooms are not updated and the hotel seems consistently understaffed.
If you do end up having to stay here DO NOT eat at the bar or restaurant. The food is mediocre but the service is HORRIBLE (see my other review). The only meal worth eating here is breakfast. The guy who makes the omelets in the buffet is friendly and makes great food.
But be careful cause coffee cups and typically dirty and don’t expect to get coffee refills or water refills.
I travel here a lot of work and this hotel is very convenient in location. For future visits I will stay much further away and deal with the driving to avoid having to stay here.

I left my credit card at this hotel while dining at the restaurant. I realized it on my return home which was out of state. I called and was assured by the front desk that my card was there and her manager would mail it to me the next day. After waiting almost a week and with no credit card in the mail I called and was promised a call back. No one called that day, the next day I called and left a message on the front desk managers voice mail, still no return call. I have called 3 more times with the same response. Today my husband called and talked with the general manager who assured him he would call back before the end of the day, it is now 8:00 pm and again no call as promised. I have never experienced such a lack of professional courtesy. For a business that is based on hospitality, this hotel is extremely lacking. Worst customer service I have ever encountered! Now they say they have lost my card.

We’ve stayed here about 3 – 4 times now. I’m originally from Omaha and when I come visit family, due to space issues, we’ve been staying at the Marriott since it’s close by family and has everything you need.
The people are super nice and helpful and the lobby is pretty good. The food, like most Marriott’s, is not bad. They even left us a nice bottle of wine and some treats in our room when we checked in. However, the hotel is definitely showing age. The curtains are forming holes, the pool area is in desperate need of a revival, the bathrooms are cramped and too small, and the rooms in general scream 80s or early 90s.
Again, a solid 3 star hotel, but in need of some updating.

Very nice staff, very lively fun crowd at the bar. Lobby area has been updated. I stayed on one of the executive floors. It was pretty old. The bath tub was just not clean. Again the staff was great, they left a fresh rose on the bed. It’s unfortunate that the management/​owner doesn’t update. It’s not your typical Marriott. I would have rather stayed in a new Courtyard. I won’t be staying here again.

Frequent traveler to various states and I mostly stay at Marriott’s. The good: Great location — close to the mall and several restaurants. Close to the freeway, clean rooms, clean bedding & excellent customer service. Bad: Older hotel (but many renovations underway), horrible restaurant. I had the breakfast buffet. It cost $ 20 and was cold and not very good. Not many breakfast options in the surrounding area. I would most likely return due to a lack on upscale mainline hotel chains in the immediate area.

Early staff was nice and helpful. The late night guy on the other hand wasn’t. Was doing laundry and only to find out that both dryers must not working because over an hour later my clothes are still damp. Asked to see if the industrial one could be used and got a straight no. I’d have to wait till 6am for housekeeping (good thing I have to leave in an hour). If there was a sign on the dryers before hand I would have waited to do laundry elsewhere. I’m just upset that the late night guy pretty much had no care for my damp clothes and not helpful at all to help solve the problem. Thanks but no thanks.

The lobby is fine. The rooms are horrible. Talk about lipstick on a pig. The linens were dirty and stained crumbs on the floor. Non working plumbing unless you want your feet sprayed with water. The closet doors would not close and the local office was talking about there being black mold there. I took the pictures of stuff there. Should not be a marriott property at all.

Overall the hotel was ok. The reason it is not 4 stars because there is some serious air quality issues. The restrooms do not have proper ventilation which causes it to have a moldy smell. After showing everyday you have to leave and shut the restroom door or your entire room will have a foul smell. Unfortunately housekeeping comes in and opens it again. As far as cleanliness the place was surprisingly good. I can tell they had a renovation and the upgrades were welcomed. Next time I’m in town though I will have to check out some other hotels to see if I can get that perfect one.

While the staff was very friendly, it was quite obvious this was an old building they slapped some «lipstick» on. If my flight wasn’t late, I probably would have left due to the extreme mustiness of the building. I couldn’t tell if the carpets were just poorly steam cleaned and just left damp or if it was the whole building. There are caves in the Amazon jungle that are more arid and fresh smelling.
Channel line up on the TV made no sense either. I did not try the Internet.
Not Marriott quality. Certainly not worth what they were charging. Won’t stay again.

Let me start on the positive. The food and beverage staff, particularly the room service ones, are some of the friendliest and most cordial I’ve ever seen. They were efficient and offered to help in any way. I think this is also mentioned in other reviews.
Here’s a short summary of the problem that lead my wife and I to check out a day early: I’m in a wheelchair and had reserved a handicapped accessible room. When we arrived the bathroom had lots of grab bars all over the place, but also a small tub with no shower chair. When we requested one, what was delivered was a small plastic chair short enough to accomodate story time in a preschool.
The next morning I asked the front desk staff if they could please get me a shower chair high enough to actually use. After a few puzzled expressions, I was assured they could. That evening the same little short chair remained in our tub. When we checked out early, one staff member apologized profusely and said they just couldn’t decide where they could get a higher shower chair (there’s a CVS about 2 miles away) and WHETHER OR NOT I’D BE CHARGED FOR IT (!). As we left, the gentleman thanked me for «educating» them on the issue. My problem is that I wasn’t there to educate anyone. I just wanted to take a shower in the room I paid $ 209.00 for.

The hotel is what you can expect for $ 125. Very nice staff. Hotel and room are nice and clean. Pool deck & room doors need to be replaced. Our tub looks like it had been glazed twice and both coats had major chipping. Unfortunate because the bathroom has been nicely updated with tile and granite (although it’s the old-​school small bathroom style of room). The housekeeper was the only un-​friendly person I ran into (and I left her a tip!). Mom wanted me to say she gave the buffet breakfast high marks. I thought it was fair for the price (we paid +$ 15 for the room with 2 breakfasts). Wedding reception food was delicious, although there were some service issues (no bread, no plates at the dessert buffet).

Very friendly staff. Clean room. Lots of events going on in the lobby. That was a little distracting and made parking difficult at times, but my room was very far from the lobby, so no issue with noise.
I put the Do Not Disturb sign out every morning. When I returned the first day, the sign was gone and the room had been serviced. I was not happy, but I didn’t complain until on the night before I was scheduled to check out, the front desk called just to see how my stay had been. I thought that was a nice courtesy, though a bit of an imposition. Since she called and asked I told her about the unwanted room cleaning. Turns out someone else had complained about the same thing.
I used to worry about stuff being stolen. I know it’s always a possibility, but I’ve given up worrying about it… mainly because I always ask to not have my room serviced. I’m there for four days and I can make my own bed and for just me, I don’t need any more towels than those provided when I walk in the door.
If I do decide to have the room serviced, I put my stuff up so nobody is tempted to help themselves to a free electronic device. When I put out the Do No Disturb sign, I don’t put my electronics up… so when someone decided to ignore the sign, all my stuff was out for all eyes to see. No, thankfully nothing was missing. It really is the principle. I’ve seen that many hotels will leave a note at the door that says something along the lines of «We’ve respected your privacy and not serviced your room. If you need towels, etc.» Nobody entered the room any other day, but there was never a note that acknowledged my request for privacy. I like that. I think Omaha Marriott should implement this very simple courtesy.
Oh… I also had room service. It was very good, not too expensive and charged correctly — to my card for incidentals, not to my company card, which covered the room.
They did have an issue sending the bill to my email. In fact, they never did arrive (they sent it three times). There was a bill slipped under my door, but it was only for the room service. I mentioned this at the desk when I left. He said he’d email me the receipt and I expected the full receipt. It never arrived.
I called back and spoke with Faith, who was great and very helpful. She sent two emails that never arrived, but she did fax the receipt. The first time it was just the receipt for the room service, so I had to call back. She figured out what was going on and faxed the full receipt and I was all set. Not sure what happened. I prefer electronic copies of receipts because then I don’t have to worry about scanning them to submit them for expense. Anyway, we’ll see if maybe things will work better next time.
Overall, it’s a decent place to stay and yes, I will be back.

No complaints with staff or servcie, but to echo other reviews here, the property could use a little TLC. For example, the carpets, elevator, door locks, and several other little things felt a bit outdated and run down. Also, in my room (and a friend’s on another floor), I noticed an unpleasant odor coming from the drains. It wasn’t overpowering, but it definitely smelled like rotten eggs coming up from the pipes.
On a positive note, the room I stayed in was nice. The bed was huge, comfortable, and had more than adequate pillows and sheets. The desk and wifi fit my needs, and there were ample outlets to plug in my devices. I enjoyed the stay overall. The full size mirror on the back of the closet door was definitely useful as i got ready for the formal occasion that i was attending, which was the reason for my stay.
You could definitely do worse than stay here. It’s centrally located in town and has easy access to the interstate. If I got a good rate, I wouldn’t hesitate to stay here again. My first couple nights with tax and fees were over $ 200 per night, and I don’t think that was the best value.

I just moved to Omaha over the last weekend and this has been my home while I’ve been trying to make my new apartment habitable. my experience has been awesome here and I really don’t want to leave frankly, my room is gorgeous king room desk chair and plenty of space, bed is very comfy. with requested extra pillows and towels and pretty much everything I need in the building. it snowed Sunday and had I gone «cheap» I would have not been able to eat without heading out to a blizzard, or get my laundry done (they have gorgeous free washers and dryers for the guests you only pay for detergent) due to me being locked out of my new apartment due to a key not being cut correctly. the restaurant downstairs is excellent they serve food all day in room. I have had delicious reasonable meals with fresh food (i eat organic) they have in room dining as well (the memory of the morning breakfast trays will always make me smile) and everybody has simply been wonderful during this time of transition. I won’t go on with all the other perks they have here you can check out the site.
think they would notice if I never left? check online for weekend room specials, I had a nice rate the first day.
perfect for a getaway to simply indulge in room service!

First time staying here as I usually stay at the Courtyard downtown when I business visit OMA. I really liked the locale, proximity to my client, and the amenities. Check in was smooth and the offer of a drink at check in was appreciated. Free parking was a plus, unlike the Courtyard.
As other have noted the Exec lounge is wonderfully staffed and is open 7×24, I believe. Also as other have noted, and I agree, this property needs TLC upgrades. My room was very comfortable with a nice work area, fridge, king sized bed, and a large HD TV with all the usual channels. The fitness center was large, clean, and well equipped. There is a Starbucks in the lobby as well for all us caffeine seekers. I did not have time to check out the bar scene or restaurant on this trip.

Woof… 2^nd time I’ve been here. I remember the first time being perfectly adequate. this time was different.
Lady at the counter was going crazy with a couple people checking in and the phone ringing off the hook. She gets me checked in and I happily head up to room after a very long day. Unfortunately the room hadn’t been cleaned and was a mess. So I schlep back down to the lobby for round #2. She got me a clean room this time which is a plus. Unfortunately the AC was broken and it was a bit warm. I should have known something was up when i saw fans sitting in the hallway. As i’ve been on the road all day I need to connect to the wifi (premium) and plug away some work. Unfortunately the wifi was so slow and inconsistent that didn’t happen after an hour of trying. Ok fine. I’ll watch one of the late night shows and go to bed. Unfortunately almost every channel had no signal.
meh, I’ve experienced better sums it up perfectly!

I was recently at the Omaha Marriott for a few days and I have nothing bad to say about it. My room was on the 5^th floor and the King size bed was very comfortable and the desk/​work area was also very good.
There was (for a nominal charge per day) high-​speed wifi available and the room even had a microwave and small fridge along with the coffee maker.
The staff were very friendly and attentive and the hotel was very clean throughout. A restaurant and bar were on location as well as a pool, fitness center, business center and there was ample free parking.
The Omaha Marriott is right next to the Westroads Mall and is about 7 miles from Eppley airport. All in all, very convenient. The only thing I didn’t personally like was the room key/​card required for elevator access to floors 5 & 6.
The front desk said they would send up any visitors with a key if I called them, which was fine but for me to have to use the key to get the elevator moving was an extra bit I didn’t care for; but it didn’t detract from my overall experience — now for those who want extra security; floors 5 and 6 are perfect for you.