Ramada Plaza Omaha Hotel and Convention Center

There’s a ceiling tile in the hallway that has a 2 ft diameter patch of black mold growing on it, the sink stopper and security lock in our room is broken, and my husband’s key card stopped working half way through our stay. We primarily chose this hotel for the Coco keys Waterpark, but the lazy river and big slide were closed down due to an unnamed biohazard in the water. They reassured me that it would all be open again in an hour, no thanks and never again.

Saw a groupon deal for hotel stay and swimming so decided to treat our son to a day of fun. This review will be for hotel room only. We got put into a room close to the pool, down the elevator and we were there, nice for our son. Room was older but not bad. Fold out couch took up a bunch of it, would of been nice if it was love seat size instead. Bed was not really that comfy and the pillows were so squishy I didn’t like them. Bathroom was tiny and the toilet roll holder was on top of the counter, if they cleaned the room you think they would of fixed it, kind of sad they didn’t care enough to fix it .
Air conditioning was extremely loud and didn’t really cool the room, if you sat next to it you could feel a blast of cold air but across the room was warmer .
Not sure if it’s the laundry detergent or something else but I felt «itchy» laying on the bed to the point where I just got up and sat in the chair doing so I watched my son try to sleep on the sofa bed but he kept scratching at his legs and arms, very restless night.

Stayed here with the Fox 42 staycation card. Everything was fine until about 4 am. when we saw a bed bug. Checked out at 4:30 am. Front desk clerk was not helpful, nor did offer any sort of compensation for our great inconvenience. This was April 23, 2016 folks. Beware!

Normal hotel. One thing I noticed was that On weekend there are so many kids staying for the Coco Key, and it bothered me when one of those kid pulled fire alarm after 11pm and alarm went off to wake my kids up. Elevators are so slow and takes long time to show up on the floor.

Horrible. We came for a conference and even with reservations made weeks ahead of time, many people waited over an hour in line to get a room. We didn’t get to sleep till well after midnight, to the sound of kids running wild through the halls and behind the bar area. Our keys kept messing up and we were told it was because we had moved rooms, and that we had only reserved one night. (Not true… two nights were paid for two weeks in advance.) Very very disorganized. If the conference is held here next year we will have to refrain, because I wouldn’t pay ever again to stay.

So, I have a small business and we rented out a room at the convention center for a small business expo. I wanted to have a big end of year event as we hold our expos quarterly and we wanted this to be memorable. I will say that the coordinator, Andy, was a pleasure to work with and I did appreciate his assistance with everything.
Now, I have to get to where things actually went downhill. Andy was not the person in charge on the day of the event and there were a few things that really turned us off. I have rented plenty of places and this was by far the most expensive so I would have thought the service would have been up to par.
The first issue was there was no signage at all displaying our event. When I went to the desk to speak to the person in charge they were not available right away, but the catering manager did make his way down. I inquired as to why there was no signage on the marquee and he said the lift was broken and they could not put our event up. This venue was 2 – 3 times more expensive to rent than other places like the Salvation Army Kroc Center and those smaller venues can manage to provide proper signage.
The next issue was that when we arrived there was a beer cooler that was left in the room and must have leaked because it smelled of beer. One of my vendors pointed out the smell of beer even after the cooler was removed. The catering manager did see to it that it was removed and said to let him know if we needed anything else. He also said that he would make sure to stop down periodically to make sure we were doing okay. I never saw him again. At the Kroc Center they give you a radio to communicate with the staff if you need help and they stop in often.
Lastly, I called the front desk to see if they had a spare extension cord for one of my vendors and I was told that a maintenance person would be sent down. I never saw anyone come down and my event was 4 hours long. I felt bad that I could not even give my vendor a solid answer on what was going on.
For $ 1,200 ($ 1,000 base the 20% service charge) as rental I do not think that these things would be out of the question to have been accommodated. I reached out to the coordinator after the event to inform him of the issues and he did apologize saying he would speak with the staff, but they were unable to provide a discount on the rental. From what he told me the normal rental was supposed to be $ 2,500 for that room with an additional $ 25 per table used. Wow, if I would have paid that amount and not had the previously mentioned items I think I would have not been very pleasant.
Final thought, though the venue is really spacious if you are looking for service this is not the place to go! Additionally, a friend of mine warned me about renting the Ramada as his company did some promotional work for them and they skipped out on the bill. They never paid for the work that was done. In the future I will be saving money and continuing to rent community venues where I know the money at least has a chance to be used for something in the community.

We were there for a reunion. Had dinner party one night and everyone food was cold, not even a sorry can we warm it up

Worst place to stay… I complaint that their is mosquito in the room but still no action is taken… so dark room… depressing room and atmosphere.. un friendly staff… don’t go worst place…

Stayed here since my conference was held here. Wish I would have read some of the reviews.
Place is outdated. I stayed in the rooms number in the 2000s. This is located near the water park and conference rooms. The rooms are older, but aren’t vaccumed. Or if they are it still felt dirty. The facility itself isn’t kept well and trash isn’t picked up around facility.
Rooms are old and you can tell. Bathroom had dirty spots in bathtub and shower. Bed linens are questionable and ac/​heater in room was extremely loud.
I paid 84/​night and was locked into a rate without a cancellation policy.
Probably would not stay again.

Rates are very reasonable. Hotel Tonight gave me $ 84 (not including taxes) for one night, single queen bed but the stoopid app wouldn’t take my cc information. Ended up booking on Expedia for $ 94.
Hotel is nice and clean and up to date. Free wifi with reasonable speed. Check in staff very professional. Why the 3 stars? First, there is no central air. It comes through a wall unit and is noisy as hell. Second, and this probably isn’t generally true of the entire hotel, but our room had a slight smell of feet. Neither of these problems are enough to prevent me from staying here again.

We come here once a year for our conferences! The staff is always very accommodating and friendly! Thanks for putting up with hundreds of people flooding your hotel for the weekend!

The reason for 4 stars is because I think this is a cool older hotel. It’s big! Here’s the deal– how can people really be that picky. It’s connected to a WATERPARK. Room wasn’t bad, bed wasn’t comfortable but I think comfy beds are always a matter of opinion anyway. There are microwaves and fridges in every room. Basically, I didn’t feel like I was sleeping in an old meth lab, and I slept in shorts instead of a snowsuit. That’s how I know I felt the rooms were clean. I’d stay here again. Actually can’t wait until kids are older so I can stay here and actually drink at Coco Keys and slightly ignore them.

The place is super nice. The staff is really unorganized. They gave me a key to a room with another person already in it. I called them because I lost my Id. They told me to call the head of maintanence. I left a messasge and no one has responded for a few days. They had complimentary shave cream, razors, deorderant and other stuff.

Given the negative reviews, I was really hesitant to stay here. But because my choices were limited for a recent event, I decided to suck it up and stay here.
I kept reading the reviews and contemplated canceling several times. My experience was overall positive with the hotel staff being welcoming throughout. Room was clean. Bathroom was not dirty as most reviews stated, though we did have an issue with the bathtub drain being slow. We contacted maintenance and it was fixed perfectly. Free wi-​fi, free parking, and convenient to the freeway, this is a smart choice of you are going to Omaha.

Don’t stay here. Booked from an online 3^rd party for one night and decided to extend it to 4 nights — my mistake and they made me change rooms in a crappy queen size bed that was broken and very small. Poor customer service. Can’t wait to leave.

We found a roach crawling in our bed. Enough said. But I will add that the place stinks and reeks of mildew. Never will I ever stay here again and I’ll stay away from any other Ramada if I can help it.

Recently came back to Omaha after moving away and stayed here with family. I must say that now the renovations are complete I am impressed with the hotel facility. We did not opt for a package CoCo/​room deal so we stayed 5 nights in a room that opened to the Atrium. If you get a package CoCo deal they will put you in the east wing of the hotel «tower» which is closer to the water park. The room was clean, updated and very comfortable. Cleaning service was prompt and very adequate. There is an onsite bar, coffee shop, and restaurant. everything you need appears to be here onsite which is very nice.
We needed to have a fitness center and called ahead and was told by Ramada corp that there was non onsite. However we were pleasantly surprised there was a very nice facility waiting for us!
Hotel wifi is great, free and fast (at least in he atrium area)
The water park is clean and fun. However the indoor area that housed the water park was much more colder/​cooler than we expected it to be. To the point that we had to leave the park sooner than later to literally warm up. Our visit was Jan 2015 so it was not a warm outside but it was not below freezing either. Probably 40 – 50 degrees outside.
We paid between 75 and 79.00 per night and booked directly with Ramada. Found 83.00 /​per night online and then was quoted 99.00 by their reservation desk. One rebutle gave us the 79.00 rate.
In summary if you are visiting Omaha this hotel is not full production and very much worth the value if you can get the rate we received. We truly felt like we were on vacation and enjoyed the experience. Having lived in Omaha and knowing the history of the facility I was pleasantly surprised!
Keep up the good work Ramada /​Wyndam we will be back.

Nice place to stay… I’m out here on business… we had a suite… on the first floor… the staff was super nice… we had a fireplace (!!!) in the room which was super rad… there’s a water park resort in here that we will be checking out in the days to come when we have a day off… they have a huge open relaxing lobby area too

The hotel is updated fairly well, but the whole reason to stay here as a family is for the water park. The slides don’t open until 4pm??? Huh!?? So swimming before the morning departure is worthless. $ 15 per child for kiddie pools is ridiculous. Why not incentivize people to stay… have breakfast in your hotel (think more $$$) and then enjoy the WHOLE water park. C’mon CoCo!

Huge disappointment! We brought our kids here for family Christmas and booked a suite. So disappointed in what they call a suite! Don’t plan on much here.
Also, continental breakfast during the week ONLY and it was pathetic to put it nice! We had a choice between 2 cereals, 2 pastries, and 2 fruits. Bowls were extremely small and not enough for anybody! Counter was a mess and the one person tending to breakfast couldn’t keep it stocked. Ran out of orange juice before it was time to shut down and it wasn’t ever filled. I’ve seen better at super cheap hotels while traveling.
Right outside our door was a huge area where no one under 21 could enter. WE HAVE 3 KIDS!!! This was booked a long time ago WITH water passes so you would think we could get a family friendly atmosphere.
Water park is wonderful however!!! It’s worth the money. There’s a locker room there if you wanted to stay at another hotel and then go to the water park during the day.