Stereo West Autotoys

A few years ago I had my Volkswagen Cabrio convertible windows tinted here. The tint was an okay job but customer service and techs breaking things was horrible. In the end they ripped the convertible top seams towards the back and broke the key insert area on my door handle. I wouldn’t have been so upset over it if they hadn’t lied about it. Plus with the job of being a corrections officer I had to have my vehicle locked at all times on prison property, which this made it to where anyone could have gotten in my car. They ended up fixing the key insert and still wouldn’t take blame for it. They were not happy with my google review and harassed me about it at that time. Just because you fixed an issue caused by an employee doesn’t mean I don’t have the right to warn others. Do your research before going to this place or any place for that matter.

I had a viper remote starter and a new Pioneer stereo installed last month. These guys are the best! They picked up my truck and delivered it once it was complete. Walked me through it all. I would recommend nobody but Stereo West in Omaha for remote starters and car stereos. Forget the rest and go to the BEST Stereo West!

these guys used to be all pro when I lived in Omaha. therefore I had no objection to using them to install my wife’s satelite radio while passing thru for a few days back in august. I read the reviews and didn’t heed other folks’ advice because I believed they were as good as they use to be. THEY ARE NOT! satelite radio only works intermittently. they also hooked the radio up in such a way that the battery drains and put something back together wrong on the climate control knob so it only goes half way to cold. they denied doing anything wrong, and offered to pay to have it fixed only if I drove to one of they’re network shops in colorado springs, which is almost 3 hours from my house. manager never returned my call and employees kept giving me run around. to this day I haven’t heard from the manager, who apparently is the only one who can handle issues with this install.

As of today, I was offered a refund plus extra money to cover my extra expenses.

Horrible customer service. Will not be going there ever again. Don’t understand how they are in «Best of Omaha». Window tinting with appointment, they didn’t say how long it would take, we dropped the car at 9am and assumed 2 hours would have been plenty of time, went back and saw that the car was parked in the same spot and no windows have been tinted. I was upset and I asked them what happened, how long does it take, and they just looked confused and like they didn’t care, one guy said… it can take up to 7hours, really? With appointment and all? Do they assume that everyone that needs tinted windows is going to have an extra car or ride to go back home and wait until they get to it when ever they feel like it? To make matters worse I just read another review here on Unilocal and they have done this before about 7 months ago, and this other customer had a worse experience than mine. If I were you I would pay more for window tinting and take it to another place. By the way, this was not my first bad experience with this place, more than 2 yrs ago we asked for a car stereo speaker part and they said they didn’t have it, that instead of using that part they just cut a cable. Bottom line, really bad experience and they didn’t even offer an apology or asked if we wanted to reschedule, I don’t understand how they stay in business. I wish I was able to select NO stars

Short version: AVOID AT ALL COSTS.
Longer version: I scheduled an appointment weeks in advance for window tinting. As instructed, I brought in my car first thing in the morning. I was informed that it likely wouldn’t be ready until around their close time of 6 p.m. Annoying that I was instructed to bring it in so far in advance, but not a big deal. At 5:45, I sent my husband to pick up the car, at which point they told him it wouldn’t be ready until 8:00 and they would call us. No apology, just a «well, we had lots of appointments today.» What? They expect me to drop everything and pick up my car at 8 pm on a Saturday night or go without my car until Monday, since they aren’t open on Sunday? At 8:00, having heard nothing, I called. Still not ready. Looking like 9:00. I told them I had scheduled weeks in advance, needed to put my baby to bed so couldn’t be out late, needed my car for an appointment the next morning, etc. and they simply couldn’t have cared less. But, IT GETS WORSE! The next morning I take my spare key and get a ride to my car so I can make it to my appointment and. .. THE BATTERY IS DEAD! They left on an interior light and the shop is closed, so I have no choice but to miss my appointment and call someone to come jump my car. On Monday I went in and asked to speak to a manager, who briefly thanked me for letting him know and said he’d address it at their weekly meeting so it wouldn’t happen again. That was it. I repeat — AVOID AT ALL COSTS. Don’t be tempted by their many offerings on Groupon, Living Social, and Amazon Local — the result isn’t worth the savings.

Horrible! In order to get an appointment, you must pay for the item. After paying, I contacted dealer about my car alarm problem. They explained that an after market alarm will not fix my problem. It’s apparently a door switch problem. Went back to Stereo West. Got refund MINUS $ 20. When I complained, they pointed out that it’s noted on the receipt. Problem is, you get the receipt AFTER you pay. No other notice about a cancellation fee given. Not by the tech, salesman, or even posted in store. Reporting to FTC and BBB. Never again will I go there.

OK in 2003 I had these guys completely replace the system in a new Subaru Outback LL Bean and it rocked!!! I recently bought an Audi A4 and I called to see what it would cost to hard wire an XM Onyx, I was told 60 bucks so I bought the unit and went to make an appointment, I talked to the guy who was so helpful on the phone and he printed me out an estimate for over 180!!! The conversation we had on the phone was forgotten, the estimate was out the window and the guy made some vague references to «German cars» this is a blatant bait and switch. I would avoid this place at all costs!

I’m a fan of the customer service.
However, when I dropped off my car I was told it would be about $ 900. When I picked it up, the security system was installed, but I was told that they forgot to add $ 500 for the cell phone control module that I was specifically looking for bringing my total to $ 1,400. I’m a pretty patient guy as most customers would have been furious. They’ve taken care of me every other time though, so I went ahead and bought the module.
They should have notified me prior to installing the system, as I would have probably just scrapped the system altogether in favor of other options. That particular individual is no longer at the store. He was a great guy, and we all make mistakes. Just wish he would have called me immediately rather than installing half the system and letting me know when I picked the car up.
The entire staff is great to work with and will install parts brought in by customers if you’re like me and extremely particular about what goes in your vehicles.