Tommy Hughes Jr – State Farm Insurance Agent

I’ve never had a more disrespectful, unprofessional experience with a services company in my life. I tried to call and cancel my policy over the phone for my deceased father and one of the younger agents gave me an extremely hard time because I wasn’t the «exact named policyholder.» When I became frustrated and explained how he was handling the situation without compassion or care, he said «I bet you wouldn’t come into the office and talk to me to my face because that’d end badly for you.»
I definitely did not expect to be threatened during a call with State Farm over canceling a policy for my deceased father. Apparently this place employs unprofessional agents who enjoy berating their customers over the phone. Mr. Hughes Jr. called me back to attempt to rectify the situation, and I definitely appreciate his attentiveness, but I wouldn’t ever bring any more business to this particular State Farm branch.