UPS Customer Center

Based on recent experience only I am not happy with UPS at all. They somehow lost my package/​damaged it/​gave it away. who knows? I contacted them because my package has been sitting at desination scan for days now. Has not moved from it. Been sitting at Omaha facility for over a week in la la land and has yet to move. If they gave me an hour I bet I could find it! How can a shipping company lose a big box in their facility? Sent an email, got some stupid generic response so I had to put out an investigation on it, just to get someone to look for it, Still QVC is sold out of the item I ordered so I am crap out of luck. thank you UPS. for nothing !!! Not holding my breathe to get my package sent to me !!

2 is a lucky number for UPS. This location is the heart of the dragon that bears fire on my deliveries. Most recently I had some valves shipped from Kansas to replace a system failure. I had a lot of water leaking and needed parts about 3 days before ordering and was told I would have them «next day»
About 4 days later (still leaking) I called and was told that UPS sent them back, but would return them to Omaha very soon. That was a Thursday. I called and was told I could get them on Tuesday because Monday was a holiday. If they would have told me I could have picked it up on Saturday that would have been great.
I was at the depot first thing and as I entered I gave them the tracking #.
the guy with the cart ‘looked’ over the items and declared it was not there.
I scanned and located my parcel (not addressed to me) and took it. No ID. No questions.
An hour later I fixed my leak, but no thanks to any courier service.
I am only giving 2stars to keep from having a heavy one star profile. Shame on UPS.

Honestly no complaints other than it’s so far out of the way for someone who doesn’t drive.
If you can’t get your package delivered and you want it the same day you call up and they hold it for you and after 7:30pm you can go pick it up.
The guy that works there isn’t really a people person, just straight to the point. I’ve only rarely had to wait and no real issues. Make sure you bring ID or you won’t get your package.

This is the central hub for UPS in Omaha. Everything comes to this location (across the street) before it goes into the delivery truck that comes to your door. When you are not home, UPS places a tag on your door. You can call UPS, give instructions on the tag and put it where the driver can see it
OR
you can come here to fetch your package after the driver has had a chance to get back to the distribution center across the street. See the photo for better hours information.
You can also ship a package here. What you ship goes straight to the distribution center. IF you missed the truck at your favorite pickup point, you can bring your package to be shipped here to get it going sooner. IF you ask nicely, they are likely to accept your package for shipment after hours … especially when you have a prepaid label.
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UPS has a free membership called UPS Choice that lets you know when a package is being shipped to you and what day it will arrive. There is also an app offered. I use both. They are very useful to me and you will likely agree.
IF the package coming requires a signature, you may choose to use the website or app to have the driver release it and leave it at your door. IF you are willing to pay a fee, the website or app can arrange to forward your package to your work or leave the package at a neighbor’s home. Since I drive close by, I can arrange for my package to stay at the distribution center (no extra fee) and pick up my package on the day it is supposed to be delivered or they can hold it for you for a few days.
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