Volkswagen of Oneonta

I recently had the pleasure of working with Volkswagen of Oneonta. Here’s what happened;
I had been invited to attend a gathering of old college buddies up in Lake George NY for a weekend of fun at a gorgeous lake house. Some of these folks I hadn’t seen in decades and we were all looking forward to catching up and I was particularly psyched to get my kayaks up there. The only problem was, with our new car, I never got the roof rack, which the kayak racks needed to connect to — in the past, I’d just leave the hatchback open and take it easy going to the local lake, but this trip was hours of highway driving and necessitated a proper rack system.
It only occurred to me two days before I needed to leave that I needed to deal with this. Yeah, I know, I’m not always the brightest bulb … So I called the VW dealership where we bought our Tiguan, and they informed that it was a special order and would take days to get in, and I just didn’t have the time. But since some of my friends were looking to take a spin on the kayaks that weekend, I continued calling various VW dealerships, some over two hours away and they all gave me the same story. I then tried calling a number of sporting goods stores — no luck.
Finally, I called VW of Oneonta. Right from the start, I knew these guys had something the others did not — concern for my needs and a can-​do attitude. I spoke to a fellow named Tim in parts that made it his quest in life to get me what I needed. He put me on hold as he looked all over his dealership for a rack that would work. For a moment it seemed he may have had a used rack, which would have been fine, but in the end it wouldn’t work. He said he’d make some calls and get back to me.
Within 15 minutes, I heard back and he told me that he could get the rack from a warehouse in NJ and have it in his shop by 8am the next morning — the morning I needed to leave. The dealership was an hour away from me and I was planning to get up early, rush out there and then rush back and install the rack. I told him to go ahead and order the rack.
A little while later, Tim called back and said he could do one better — as soon as the part got to the shop, he’d have his man Nash dash out to me and install it! Wow. Dashing Nash — gotta love it. Nash came out, installed the rack and I was all set and since I didn’t have to make the trip, I was also able to deal with a number of other things that I wouldn’t have been able to do if Tim wasn’t so damn good at his job.
Considering the effort and what VW of Oneonta saved me and how they helped me have a spectacular weekend (and fun was had by all with the kayaks, btw), the next time I need a VW dealership, they will be my first choice. Good going guys, you impressed this rarely impressed old curmudgeon and I surprised all by having a smile on my face that weekend.

Bought my first new car here at VW Oneonta. Worked with Pat, who made the buying process nothing like what I had seen on TV. I walked in, drove the car I wanted, told him how much I wanted to pay and what I want thrown in, and I was out in less than 60 minutes. Not only did I get a great deal (according to
), but I didn’t have to haggle AT ALL.
Just took her in for her complimentary 10k mile service, and got to test drive a new GLI with no reservation thanks to Seth.
Great guys all around, buy a car here, they don’t play games.