Caliber Collision

This place is always working. Hard to restore the rhythm and delivering on their purpose

I was involved in a hit and run accident. Vinyl wrap destroyed, new tail lights destroyed… the whole nine yards… then Renae Najarro came into the picture. From the beginning this guy was professional and friendly. He kept me up to date as to what was going on, with text message reminders!!! Incredible ! Renae told me not to worry and everything will be taken care of. When I got my car back it looked better than it did before !!! Everything from the very beginning was incredible and from now on this is my place to go for anything that comes to auto and Renae is the man!!! Thank you Renae and caliber collision staff!!! A+++++++++

DO NOT TAKE YOR CAR TO THESE CROOKS!!! My wife took her ’14 Jeep Cherokee in at the recommendation of our insurance company. When we got the car back, the drivers side door still has damage and won’t close correctly. The headlights that they replaced were «recycled» aka used. The heating ducts were never hooked back up, which is especially problematic because it’s the middle of winter and we live in the mountains. When confronted about the door not closing properly, their Production Manager Mike flat out lied to my wife saying «Oh, the doors almost never line up perfectly on jeeps». On a 50k car? I don’t think so. Especially when the other doors line up just fine. To top it all off, they have attempted to cash the $ 500 deductible check a total of 5 times, resulting in ridiculous overdraft fees from the bank. As I write this, we’re still waiting for them to fix their shoddy workmanship. Take it from me, a mechanic by trade for over 15 years, the work is some of the worst quality I’ve seen. You’d be better off fixing your car yourelf with a can of Bondo and some spraypaint. You also wouldn’t have them running a check 5 times and causing you all types of financial problems. Go elsewhere if you value your car or bank account.

Worst experience in my whole life! I never dealt with a company that has unexperienced workers working on vehicles. I had to take my car back, they didn’t the worst Job. There was dirt in the paint, the ruined and dirtied my new car, it will never be the same. they Eben scratched some of the chrome, the windows.. I gave Greg the manage the opportunity to make it right, and I’m sorry to say this, it still not done correct. i drove off with one of my lights not working, this could of got into a accident. The lights are on crooked, I have to take my car to another place. So as nice as they are, and greg tried his best but doesn’t work on cars, he needs to hire licensed people who know v what they are doing. If you want to save yourself from a horrible experience, dint waste your time. All these good review on Unilocal must be fake cause I only went here because of the reviews. My car needs work and extra cleaning because the y have unprofessional staff that doesn’t give a Damm about your vehicle or respect your vehicle. So sad but true,

Had an issue but they fixed my car and looks brand new. I highly recommend them for their excellent customer service

I came here for a paint match and an install for my hard top on my jeep. The customer service was always so great and they got right on the job.
Things took a turn when they accidentally matched the wrong color to my car, but without hesitation they assured me they would fix it and make it a priority job.
This was all true, they complete fixed the problem in a professional and timely manner and I am so happy with my hard top and it couldn’t look better.

My husband and I got into a car accident on the fwy back in April (Hit and run by a drunk driver). By recommendation from my sister in law we decided to give caliber collision in Ontario a call! Renne was our estimator and he did such a great job! keeping us informed by phone and text message, and being completely understanding! The customer service and the work that was done on the car was great! Can’t even tell that the car was ever hit! Thank you so much Caliber collision Ontario! I totally recommend this location.

My gf car had been hit in the parking lot right side passenger door. Look to me a little dented and scuffed up.
They gave us an estimate to take it in and they will have it ready the same day. I thought they were full of crap since my last incident with another auto body shop wasn’t all that great.
We went to pick up the car and it was flawless. They even washed the car which is something the last shop who I had dealt with didn’t do.
Next time I need to use an auto body I will for sure give this guys a try even though they’re a little out of my way.

First I want to start by thanking my assign Rep Gerry From Ontario.
He kept me updated on the status of my vehicle repair, helped me with the other parties insurance to pay for the damages of my car. My car looked like new when I picked it up it was done sooner than the time quoted to me. Without them I would’ve probably had to pay out of pocket for the repair. Recommend this shop as one of the best to take your car and get it repair.

If I can give less than one star, I would. On the contract we signed, they said they would update us twice a week concerning the status of our vehicle, they never did. We had to call and we would get run around answers. When we were supposed to pick up our car, we called to see what time we can come by, and Blake told us that they still needed to order a part. Thanks for updating us Blake. So we wait around another week and when we call and ask if we can pick up our vehicle, they said to come by anytime out car is ready for pick up. We come by a couple hours later and they just started washing our car. Thanks for having our car ready. After we pick up our car and drive a bit, we get alerts on the HUD of errors. We called onstar and they said that after running the diagnostic, those are critical errors that need to be addressed and fixed immediately. Thanks for making sure our car is fixed. Horrible job Caliber Collision. I hope you learn to be thorough and hold up your end of a contract

Great customer service! Fast! Friendly! Professional! It was nice that they offered soda, coffee and water. Nice clean bathroom and office. Renee is very detailed and caring!

First and most important for me is customer service. This specific location has ¹⁰⁄₁₀ rating in this area. Gerry was assigned to my car after my accident. His loyalty to the customer vs anything else is AMAZING! He took the time to consistently update me on the status of the repairs to my vehicle. If he spoke to state farm (my insurance) he contacted me for an update. The receptionist was just as amazing with her customer service and professionalism (sorry I cannot remember her name).
Second, and more important for some, the repair work: my A Frame had to be replaced along with various paint issues as the car was under a semi truck. Paint is great quality although I am a perfectionist and will be calling them regarding a spot in the morning. However, knowing their customer service, I know they will make it perfect which is why I am leaving this review now.
When I went to pick my car up, the detailing aspect was overlooked. There was a residue all over the inside of the car. When Gerry saw this, he apologized and asked to keep the car for an additional day. He also offered to pay an additional day on my rental car since I was over my insurance limit.
Upon arrival the next day, my car was better than brand new. The manager had decided to send my car out for a full professional detail. I am so happy with the attention to «doing the right thing even if you don’t have to». I live over an hour from this location but will ALWAYS return to this location if I need service in the future.
Thank you Ontario Caliber!
Signed,
One HAPPY customer

I don’t think it is possible for me to say enough good things about this place. Lets face it, getting in a car accident sucks. I decided I was tired of waiting on the other party and to just pay my deductible and get my car fixed on my own while waiting. My insurance recommended this place. I didn’t think business with this kind of customer service still existed. From the first time I called them with questions to my departure, they exceeded all my expectations. My car was sideswiped so my insurance only offered to cover the side portion of my front bumper, but there were several scratches underneath the front from it scraping curbs, and they went ahead and fixed that on their own!!! SOO beyond nice! I brought my car in on a Tuesday and had it back by Friday night. Not only was it given back looking better than new, they gave it a nice bath, vacuumed the interior and even made it smell amazing inside!!! thanks so much guys! If you want your car to look beautiful again and not have to play any games, bring it here :)

I was involved in a traffic accident and needed to find a collision center/​body shop to repair the damage as my insurance company could not make any recommendations. I checked with my Nissan dealer and they recommended another shop. After checking that shop out I discovered it had several bad reviews. I chose Callber Collision/​Ontario because of their positive review. Well I am glad that I did. They were courteous and helpful from the time I brought my vehicle in to the time I picked it up. The service agent assigned to my case, Adrian Aldama, was exemplary in his handling of my case. He explained the process and even explained the possible outcomes in the investigation by the insurance company. I was told exactly what the repairs would be and they were listed on the invoice. The repairs were made exactly as stated and they were completed two days ahead of schedule. I was not pleased to have been inconvienced by the actions of a careless driver but I am glad that I chose Caliber and didn’t experience the hassles others have reported in their reviews.

I had excellent service and help at this location. The staff was welcoming and friendly, the service advisor Alex gave me a professional and competent estimate. The manager Ron was efficient in his help, and so friendly. It was a great change of pace from some other shops. I can’t recommend this office enough to friends and family.