Carmel At the Colony

I recently moved in a few months ago everything went smooth apartment nice and clean almost like new. they respond right away to any issues you may have. nothing big on my part just a few blinds needed replacing and they were there the next day. Maintenance is very friendly. Corina, Alex and Kevin are all very helpful and friendly! they recently updated the pool area looks very nice!!!

Future tenants, please be careful, the water, sewer and trash bills are extremely high and they are not closed to wait they tell you before you sign the lease. Please ask other tenants about these bills or ask for them to put in writing what these bills would be. I wish I had asked for them in writing. yes is a separate company that Carmel at the colony hired, you can check their reviews at

WOULD NOT RECOMMEND THIS PLACE TO ANYONE AT ALL DUE TO STAFF SERVICE (Management) The place might be ok to live in but the staff sucks (except Quentin) Karina the Manager and Alex are the worst when it comes to customer service. They are rude and are never at the office whenever you need something. They claim to be there from 9:00 to 6:00 PM but will close at different times during the day. Their level of education is not enough for the «manager» «assistant manager position» they have or at least that’s what it looks like. When I moved in they lied to me. They had a spinning wheel and I was supposed to get a gift card which I never got in the 3 and ½ years I lived there. Karina also lied to me when we moved out saying (agreeing verbally) that she wasn’t gonna cash our last check for utilities and she did cash it. Karina agreed that those utility charges would come out from the deposit but apparently she decided to do whatever she wanted without us agreeing with it. I honestly leave with an extremely bad taste from this property and I wouldn’t recommend renting from them. Look for something else before going and getting a lease from these people. They will try to make you extend your lease the longest possible otherwise they will raise your rent super high. I am currently working on contacting the main headquarters for Carmel and will definitely ask them to hire someone more suitable for management. Hope this review from my own experience helps.

The ladies at the leasing office are rude, not Quentin, he’s the only one that is nice. The ladies here are not helpful at all and when you ask for things to be repaired they get bothered by it. Most of the time they do not answer the phone and one time they did not answer for few hours i decided to go to the leasing office and come to find out the staff was there and not at all occupied so it baffled me as to why they weren’t answering the phone. The tenants here including the staff do not follow the rules. They have breed specific bans for dogs and any dog over 40 lbs. yet the manager has a dog that is on the list and is over 40 lbs., how is that fair? I have questioned this because I have a dog that I wasn’t able to have live with me and had to make accomodations for due to these rules and to know that these people are breaking the rules makes it difficult to stay at this apartment. All of the apartments are old and have half-​assed all of the repair work. Paint looks like a kid did it, cabinets were painted on the inside instead of being cleaned, and the «wood floor» we pay extra for every month is linoleum or some type of cheap flooring because it looks like wallpaper and you have to be careful when you move things or else you will rip it off. My neighbors are nice and keep to themselves so that’s one good thing. What really bothered me was that they were so adamant about dogs but I guess rules do not apply to the staff. I wish I could get out of the lease but unfortunately at this time I can’t but trust that I will not renew my lease.

I can’t wait to move in we were just accepted :-) today! I feel like it’s going to be a great place for my fiancé and I and our two sons!

Amazing place to live! Always neiborhood kids eager to help me carry groceries. Lots of friendly faces to chat with outside. Office staff is excellent and on point. They take care of us quickly in order to keep us happy. We just had our daughters 1^st birthday party and had a neighbor volunteer to help decorate with me, that’s how wonderful this community is. I would 100% recommend this as a future starter home for anyone looking. ~Courtney

Good place to live. 2 ½ years ago it was a better place to live. Now its harder and harder to find a 2^nd parking spot, rules are not being enforced on the uncovered parking spots to where if your car doesn’t run, it cannot be stored. Security guard is no where to be found except either in front of the laundry room before mid-​night smoking, or in the pool sitting down for a smoke before 10pm and after that, he’s somewhere on the far corner of where no action is doing nothing in his car (this is from what I was told by other residents). Management is cool and are nice. Rules do need to be enforced more at this place.

The community is quiet and safe but the girls in the office are young and useless. If you have guests come over you have to go out to the gate to let them in which is annoying. The «modern» kitchens are a joke. They are very out dated and maintenance, although friendly, lack experience. Also they now charge you about $ 30 a month to pay your rent online!

We moved here about 10 months ago, we simply love our new apartment, the area is nice, quiet and we are very close to shopping centers and gas stations.
Also the office staff are always so nice, helpful and polite.

Good for the money! Nice layouts. W/​D in unit is what sold me. I live on a corner so I get extra free parking. Sales office is always nice and hepful. They came around on Valentine’s day to give out gift bags. I have lived in Ontario most of my life so the cow smell doesn’t bother me, however I do get complaints from all of my visitors. The maintenance guys are very nice but not the quickest. I don’t really use the pool/​spa because two of the three times I’ve tried, the spa heather wasn’t working. There is security on the premesis, undercover, but that hasn’t stopped our truck from being broken into. Since then, the mgmt company has fixed the gate. I have no complaints about my neighbors, we haven’t had to call the cops on anyone. Like I said, it’s good for the money.