Concentra Medical Centers

I came in for a dot psychical recert. Everything was cool until they fondled my balls for the hernia test. Jk lol. Everything was professional and their wait times have improved dramatically. I recommend coming here instead of going to their sister location in Rancho Cucamonga

Horridly long wait times and as another reviewer put it, lukewarm staff who seem to be just running through the motions. I’m pretty sure this and the Rancho locations are run on a skeleton crew most of the time to save money.
Forget about getting a «quick» physical or a TB test on your lunch break. They get completely slammed in the middle of the day. The only reason I’ve continued to go here is because my company has a corporate billing account set up with them.
Each time I’ve complained about the long wait times, they usually just make excuses about being short-​staffed. I know I’m not the only one to share this sort of feedback.

HORRIBLE! HORRIBLE PLACE! Husband went in cause he was in a car accident .went in at 9 am and it still waiting. they took him in to check vitals about 4 hours in only because he got up to ask how much longer. Once he was back there waiting another hour to take x-​rays and another hour after that to see doctor. And is still waiting. Ugh!!! Horrible place. I don’t understand if you didn’t have time for a walk in why did u make him wait. just be honest and recommend another place. Please do not come here.

My girlfriend was getting a simple physical and everything was fine, the people were nice, and the wait wasn’t too bad. However, after her physical, they put her in a small room and completely forgot about her! I kept coming to the front desk and asking them about her and why it was taking so long, and they continued to have no information and neglected to find any. Finally, after 3 ½ hours, I asked again and they got her out of that room and BLAMED HER for the wait. Not my idea of customer service.

If you have 2 ½ hours to kill then this is the place to be. If your really sick go else where because they might tell you the computers are down and then after an hour say they cant see you :(

If i ever come back here i am an idiot! The staff are poorly trained and the wait was ridiculous! The front desk lady kept my file with her and made me wait for an additional hour! Waste my 2 hours there total!

Went here for a urine drug screen per my employer. The service and wait times here are ridiculous.
The staff provides unrealistic wait times and does not respect the sensitivity of the subject. It seems as though if you want to come here, it really is either hit or miss.
I would not recommend this place. The staff seems to be lacking in both service and efficiency. Try Rancho Cucamunga, not Ontario.

I would leave negative stars if possible. I’m not sure if they train their employees wrongly, if they’re all just incredibly inept, or if they all knowingly lie to people.
They lied to me about how my insurance works, trying to overcharge me for a visit. I paid $ 105. They kept saying I hadn’t met my deductible so my $ 50 urgent care copay didn’t matter, I’d have to pay $ 105. They repeated this many times. I got on the phone with my insurance company when I went back into the room because this didn’t sound right, and they confirmed my suspicion. They indeed did overcharge me. I refused I see the doctor and got a refund. I explained to them what my insurance company said and they continued to repeat this incorrect statement about my deductible not being met (EVEN AFTER I SPOKE TO MY INSURANCE COMPANY). They then said something about it being because I have a PPO rather than an HMO — which is backwards (HMOs go by deductible first, my PPO is copay).
TLDR — they lie and try to scam you out of money hoping you won’t contact your insurance to get accurate information. I’d recommend seeing your know-​it-​all uncle with duct tape and whiskey over seeing them for your medical needs.

Expect an extremely long wait and lukewarm customer service. I came to this facility for a drug screen, and it took 90 minutes for a staff member to call me back. The representative didn’t greet me with a simple hello and certainly didn’t take a second to apologize for the wait… wow is it really that hard?
At the conclusion of the visit she had the audacity to suggest their urgent care services should i ever need it in the future.
If they take 90 minutes to let me pee in a cup how long do you think they would make me wait to see a physician?
no thanks

Why does it take so long to say «hi» to you when you walk in? Oh yeah that’s because people who work here are rude! There is zero patients here and I’ve sat here for 20 minutes and no one has yet to greet me.

I’m here because of a workplace injury. The front staff sometimes forget about you and you may wait but I think it’s because sometimes they are overwhelmed you never know how many people are gonna have injuries and they have to attend to them on top of the scheduled patients. I know that was a run on sentence. My bad I was on a rant.
What was weird is the first doc I had was odd because he only asked which arm the moved my arm then turned around and started writing. I perplexed since he didn’t ask any questions like does thus hurt or how did it happen. Weird I know.
I had to have physical therapy and that staff was awesome. Nilda is so nice and gentle. Sen cool and. Knows his stuff. The assistant there will get you into the doc as quick as possible if you have an appointment the same day.
I’ve only worked with one nurse Catalina and she’s great very nice and attentive.
The only reason they don’t get a 5 star from me is that one encounter i had with the first doc i saw. I don’t care if he generally knows the problem he should take more time especially on new patients. Concentra keep up the good work. Its OK if you sometime get behind people need to have a little patient’s. Get it?

Always a long wait @ the Advance Medical Speciality area. The staff is friendly. It would be nice if they had a larger tv (22 inch) to watch while waiting to see my Dr.