Dependable Highway Express

Unhappy with shipping service. Was contacted yesterday to set delivery for today between 10am and 2pm. I confirmed delivery. Today approaching 2pm I called Delivery Service and spoke with an unprofessional, under trained representative who informed me that the driver won’t be here til 330pm. When I asked why no one has contacted me about the delay. She informed me that neither their driver or company does that. I explained to her I was unhappy and contacting the company I ordered from. She said okay and hung up.
This type of treatment is 100% unwarranted.
Courtesy costs nothing and time is money for me too.
Respectfully,
Danielle Stegmann

Don’t ever use this company to ship anything. If they damage it in transit their claims department will not give you a penny. Horrible customer service.

Ship with another company! UN-​Dependable Highway Express is what they should be renamed.
Incompetent staff = Incompetent company
We will never ship with these clowns again, we will insist that our many vendors do not ship to us with them (We will turn them away or change vendors if it happens).
Be very careful when dealing with these people, they could give a flying (You know what) about you or your shipment… Just wish I could give them no stars at all!
The sooner bad businesses like this go out of business the better for local businesses who depend on getting a quality service from a quality company… Something lacking with Dependable Highway Services

Got a sweet deal on a pizza oven for my shop and needed it shipped from Arizona, 2,000 lb. thing on a pallet, They got here too quickly, I’m talking less than 24 hours. First attempt to deliver didn’t work out because we didn’t have time to rent a forklift to get it off their truck, redelivery is $ 127! I thought it was crazy pricy since it was only $ 337 to ship from Arizona to SoCal.
They came back 2 days later when we had a forklift on site and the driver was beyond awesome! So very helpful, waited 30 minutes till the person operating the forklift came in and then another 30 minutes helping us getting it from the truck into the shop! I know he didn’t have to do anything once it was on the ground but he went above and beyond to help us get it into the shop safely.

I have used Dependable Highway Express numerous time over the past years. They are no longer my shipper of choice. i have overlooked many of there short comings over the past year.
1. Lost my displays in transit for over a week. They shipped my displays to Ontario CA only to ship them back up to the bay area. Then they charged me for the extra shipping. They told me I would have to file a claim on the forms only they have and that they never sent.
2. This past month they transferred a shipment from San Diego Ca to Danville Ca about 650 miles. The shipment arrived two days late and cost me an additional $ 2000 in losses due to it being delayed, some how??? There response was I didn’t pay for guaranteed delivery. So if I don’t pay for it to be guaranteed to be delivered it may set in a warehouse somewhere?
They say you get what you pay for. Well in the case of Dependable Highway Express you definitely get less than you pay for.
be careful when using this carrier!
harold buchanan