Do It Auto Transport Inc

Lets just say unprofessional!!! I had to put one star in regards to writing a review about this company. but if there was a rating for negative stars this one takes negative to a WHOLE NEW LEVEL.
Transporting a vehicle from point A to point B should not be stressful, more or less you are promised a date you expect it to be met, I understand weather plays a factor on your shipment but for your promised date to be pushed back 4 – 5 business days that is unacceptable. If you pay for a service you expect it to get there on time, not 4 – 5 days after the fact. Ok ok I will give this company leniency because there was a holiday but still not manage to deliver the day after the holiday???
I purchased a used vehicle that was picked up on 12-​13-​2012 promised to be delivered on 12-​21-​2012. Lets just say they didn’t meet there promised date, given again the 25^th of December is xmas I understand this day is a pass, but for the car to arrive on the 27^th when it was originally promised on 21^st, then the 24^th, then again 26^th only to be changed to the 27^th between 12−3pm and then again getting delayed and delivered later that evening 7pm???
So here are how things started off the bat, I called the company to check for status of delivery on 12 – 13 when the car was to be picked up, I provided them with make, model, year etc, the dispatch rep more or less stated we deliver allot of cars you are going to have to be more specific???, after some teeth pulling the dispatch rep gave me the drivers cell phone. I called the driver to ask for status on the vehicle same answer I deliver allot of cars you will have to be more specific… Ok I get it you deliver allot of cars but shouldn’t the dispatch at least have information on your order under your last name or some sort of order number, apparently not here or maybe they were just lazy and didn’t want to look it up at that moment. I don’t know how long this business has open but if you treat your customers like that you are sure to fail, common courtesy, like being polite to people should be something you have when you work with customers on a daily basis that ask for information on something they paid for, is that not why we pay for things and if we call for status we are expected to get some sort of answer not i’m not sure or a half ass answer like I am bothering you to do your job???
Teeth pulling it seems is how this company runs there business, does not matter if you talk to the dispatch, driver or even the owner all same attitude no customer service just straight out rude, if not yeah what are you gonna do we already have the car your gonna have to wait mentality.
Please do not use this Transport company for anything, If you call for status let just say they are impolite is the nicest word I can use, asking for tracking is like pulling teeth and even if you get that info it is not a guaranteed.
FAIL in every customer service aspect possible
In regards to transporting the vehicle with no damage, this I give them they did with flying stars. But, if you are looking for a transport company that you do not have to talk to and will promise you a date but delay it few days and not see any reason why this is wrong this is the perfect company for you.
few of the responses I got to ask for status of my vehicle being transport…
«your going to have to be more specific, we transport alot of cars», «its on its way we can’t get it there faster», «the delay is due to the weather», «are you sure you are transporting through us?»
service — yeah SERVICE being the one thing this company lacks, if there is a negative star for this place it would be the highest ranked in my book.
price $$$ — save yourself the headache, DO NOT USE THIS COMPANY for transporting your vehicle.