Jo-Ann Fabric and Craft

I came in just now to ask questions about the embroidering machines that they have and the two ladies that were there never even stopped talking to each other to look up at me and ask me if I needed help. So I said FORGET IT! Plus although they have nice things they are way overpriced I’d rather take the trip to LA THANKS!

This is one of the bigger ones I’ve been to and is beautiful. They have a large selection of fabrics and all the crafting items that you’ll need. The most awesome perk to this one is that they offer sewing classes in the middle of the store. They have a huge sewing area and it seems like a couple of seamstresses on site. You can sign up online which is better than waiting for someone in store to do it because in these types of stores, speed never seems to be a priority (no shade). They also have sewing machines that you can rent if you don’t have one at home. How dope is that? It’s super dope! I don’t know how to sew but I’d be stoked if I did lol free WiFi here which is always a necessity. Lots of parking in the huge parking lot. They also offer other crafting classes and they have a room for crafting parties which is a cute idea for the kids. This store had what you’re looking for and more and I plan on taking advantage.

TERRIBLE Customer Service! I had to ask 3 differents workers for a question and I got so much attitude along with my answer. Who knew it was such a struggle to return un-​touched fabric I bought YESTERDAY! Horrible staff. UPDATE: They did not let me return the fabric, even with my receipt, because this particular store didn’t have it in stock… wow.

This store needs a company secret shop! I went in yesterday 4÷12÷16 I needed brother bobbins and embroidery sheets for my new machine. I went to the inside store and waited 10 minutes for the lady to get off the phone with a personal call. Then I asked her for help her words were «this is my store I dont carry it.» So I went to find it myself and found a employee I asked her if this was compatible for a brother embroidery machine. She replied «did u read it «I went to the cashier and wanted to use my coupons she said «only one «even tho they were both Joanna coupons I was able to use both. This store lacks customers service, kindness, helpfulness, people skills

I love this store! It has the best fabric selection in the area. True, lines can be long when they have great sales — who doesn’t like a bargain? They have electric carts which make it possible for people who have walking problems to shop. I haven’t encountered the rude people mentioned by others, but I rarely am treated rudely. The only complaint I have is that they don’t carry as much yarn as they used to. Love the variety of crafting materials.

I love any craft store. But this location deserves 0 stars due to poor customer service alone. Maybe only 2 employees here are good for this company. I’ve been coming here for almost 8 years ONLY because of the convenience of location and only when I don’t have time to drive elsewhere. The employees/​managers are THE WORST. Rude, and completely unwilling to help. Out of the 8 years I’ve been here, I could count one 1 hand the amount of Good service I’ve had. Great job to the 2 employees that deserve all 5 stars. But definitely sick of this place. This is the one and only business I’ve ever called corporate on. Please get better employees!

The store is fine but beware of Barbara the sewing teacher. Super nice when I took a class this year and then she solicited her private sewing services to me (which I found out later is against store policy.) She came over to my home for lessons. Everything was great; she is challenged in the communications area but I overlooked it.
However, I paid her 2 months ago to hem two pairs of pants. Since then, she has cancelled appts and ignored my requests for the pants. She recently sent a strange text telling me she would bring the pants to my home but that she needed to make $ 1000.00 before Dec 14 and could I «help her out.» I declined and since then, she refuses to respond to my texts/​calls.
I complained to Mike the supervisor today and there is not much they can do but will talk to her. Not what i was hoping for. I’m not sure what my next course of action will be but this is so ridiculous and uncalled for. Beware of Barbara the sewing teacher! !.

I would have given a 1 but the lady that helped me at the «cut» counter was sunny and sweet. Her other two slow co-​workers were not and my ticket pulled was 10 people ahead of me! May be a ploy as I bought way too many other items. Although, after you wait 40 mins to have fabric cut you stand in another line to pay!!! I could have rode space mountain at DIsneyland faster. Oh dear!!! If this wasn’t for charity, I would be gone!!!

To start off, these workers have some attitude and are confusing! My mom and I want to take a sewing class, so we went to talk to a lady. We kept explaining that we wanted to take a class that we can take together in the same class at the same time. She kept saying to take this certain class, but it was for kids! We already said we wanted a class TOGETHER!!! She kept repeating herself. We were so confused and frustrated. Anyway… horrible attitude. If I could give them
something less than 1 star, I WOULD, especially for the way they act.

Went in because I was in the area, overall store was clean. But customer service was horrible, employees attitude and actions made me feel like I was an inconvenience, especially the really thin young woman with ombré hair she was closing on Tuesday 10÷6÷15. After taking so long to find an item, I passed on buying something because of how Un welcomed I felt, and as the older lady that was the cashier yelled «we don’t need the item anymore!» The young lady made unnecessary remarks, I even apologized multiple times because they made me feel like I was the problem! I’m the customer! And i was not being rude at all! The woman that cut my fabric was very polite and she had mentioned that she wasn’t feeling well because she had the stomach flu! Manager needs to step it up, and employees need to treat customers how they want to be treated. Will not be shopping here again.

Came here to get a few things for my wedding and let me tell you I have never met employees so rude like them. Didn’t see what one smile or anything. The two workers I dealt with had an attitude and smart ass remarks. I accidentally kept my hands on the cutting board where they cut the fabric and instead of telling me in a nice to remove my hands instead I got a smart remark. And the cashier looked like she hated her life arid the greet me just looked annoyed the whole time. Not one word or anything. I will never come to this location again. Horrible staff.

this joanns really needs to step up their customer service skills. I really hope the managers read these reviews. this is the nearest joanns to me. so I have no other choice but to go to this one or drive further which isn’t always convenient for me. I’ve NEVER had a good encounter with ANY of the employees. they’re all miserable. so upsetting cause I love coming to this joanns because of the wide fleece selection. MANAGERS PLEASE TALK TO YOUR EMPLOYEES ! they are really bringing this store down.

This is a larger store location. Again I do quite like this location. It is always clean and in order. Prices can be a bit high but if you keep your eye out for coupons you can get some good deals. Employees seem to be friendly and helpful. Bathrooms are clean and parking is decent …

OMG this place has serves that makes the DMV look good!!! I have never been in this store and will never ever come back!!! I think there is one employee and they are working at the pace of the dead!!! They only look 28 or 30 but I think they are 90 on a pacemaker!!! Stay away from this store, I think I lost 5 years off my life.

Yup, confirming what everyone else is saying. The WORST customer service here. The store is maintained by the grumpiest, most unhelpful, most unwilling to be helpful, employees. I waited over ten minutes in line to make a return, because there was only one person at the registers. I got to the register and was directed elsewhere to make my return– I had to wait over twenty-​five minutes in THAT line because again, only one very slow moving person managing the counter. The whole time, I’m seeing one or two other employees just slowly shuffling around the store, aimlessly touching bags of melting chocolate like they were attempting to make those piles neater. How about you get to work and help your customers? Sheesh it’s no freakin wonder Joann’s is closing locations and going out of business. This one’s next. Booooooo Joann’s.
The one star that I must give them is just because this store is big and they have a lot of stuff.

I went to Jo Anne’s for patio furniture fabric. When I went to check out the service was so poor I had to leave and walk out. Two employees held a conversation amongst themselves while I waited. I was the only customer in line with a number. I had number 25. After 23 I guess they figured they would take a gossip break because they didn’t call a new number before I left. Do not go to this store!

I enjoy crafting and Joann’s is always my first stop for that. Although sadly this location has everything I need but with the WORST UNFRIENDLY SLOW customer service. Not one person in the last 3 or 4 visits was helpful, friendly and made me want to revist this location again. I’ll just go to Hancock fabrics, they seem to want my business and go to great lengths to keep me as a customer.

This is by the far the worse Jo-​Ann Fabric store I’ve ever visited. I came here a couple of times and every time before I walk in I always pray that my experience shopping there would be better than my last. But it never fails. I gave them several chances to prove me wrong but sadly it’s the same type of service every time. Every visit is always worse than my last.
When you go in to buy fabric, you are told to get a ticket first then shop. So when it is your turn and you have not finished selecting your fabric by the time they call your number, you’ll still be able to get ahead of the line regardless what number they call afterwards. So that is a plus… but my… the service is horrible.
There were 3 workers behind the counter and about 10 people in line. Only one worker was doing the cutting. I had an upholstery role with me and wasn’t able to hold it so I asked politely if Id be able to set it against the counter until it was my turn. The lady (the one who seem to be cutting fabric for a fellow worker) gave me a not so friendly look and just nodded, without even acknowledging or saying «yes» like a normal polite person would do. Then I asked her if she can check if the item was on sale, a simple scan would have been good when she already had the scanner in hand but instead she said I had to ask whoever was going to cut my fabric. So that meant I had to wait, delaying my fabric picking.
Then while I was waiting in line for my number to be called, the same lady speaks into her mouth piece to the worker at the front register and asks how she was doing and tried to whisper, which was NOT at all a whisper, «I hope you are not killing anyone up there». Very unprofessional. Another customer standing next to me heard as well and gave me a «wow» look.
My number was already on the «red screen» but they were still cutting the customer’s fabric before my number. Then when they were finished, they skipped my number and called the next number. I told her that I was next then without making eye contact or apologizing, she sets her scissors down, while looking down, and says «just put your fabric there and I’ll cut it» in a not so friendly tone.
Then when I went to the front to pay for my items, there were a line of customers with only 2 cashiers. One of the cashier was helping an elder lady check out and the customer was scrambling through her purse to find her wallet. The cashier then catches the eyes of the other cashier and and gives her a nasty look like «oh brother».
So unprofessional. This place needs to really send their workers to customer service training if they want to get 5 star ratings. From the looks of other Unilocaler reviews, they are NOT getting any better.
I’d say if you are in the area, go to Jo-​anns in Fontana off of Sierra. New shop and friendlier and more professional staff there. Manager Colleen is awesome!

Store has a variety of items: sewing machines, tons of fabric, picture frames, holiday decorations and many elements for scrapbooks or crafts.
I agree with the other reviewers that when you need fabric cut it may take a while unless there are not many people ahead of you.
Make sure to use coupons so you can save some $$., I’ve used some coupons sent to my mobile device.
Customer service could use a improvement. Especially when your walking around the store looking for something. Say for example, an employee sees you and doesn’t even bother to ask ‘Is there anything they could help find.’

I’ve worked in customer service and thus I respect it as an important job because it either makes or breaks sales.
I had horrible customer service experience; I am not a crafty person and thus asked assistance to a staff member… staff member asked another staff in general terms and then told me that her colleague always works in scrap booking and had never seen what I was along for… I explained the purpose of the item and that didn’t make the staff use their knowledge or creativity to help me find an alternative. I used google as my customer service and by myself found what I needed.(Side note– I waited until that staff member and another finished complaining about their technical difficulties with their price scanners etc)
Then…once at the register I asked the cashier where I could find aerosol paints and she looked at me puzzled… I then rephrased and said spray paint and she understood… her attitude was as if I didn’t know what I was talking about and after the first bad customer service experience that attitude was definitely not appreciated.
Never again will I shop there… not once was I offered help and employees were not pleasant nor in the least minimum helpful.
Only reason I have two stars was because I found what I needed BUT BY MYSELF