Last Call By Neiman Marcus

The store was very disappointing. Most of the merchandise was not marked down good quality clothing but rather was second grade quality especially manufactured for the gullible outlet market for people who think they’re great getting a great deal I was especially disappointed in the shoe selection — not a single pair of good quality Italian shoes and all the soles of the shoes are black molded rubber instead of leather. It was a complete waste of time. Visited some of the other stores in the mall and was equally disappointed.

Horrible customer service when it comes to returns. They become incapable & suddenly forget how to do their job, which includes giving great customer service to every guest.
Went to return a pair of shoes that I wasn’t happy with due to how used they look (no, not vintage — hadn’t even wore them yet). Although they were bought on my Neiman Marcus card, they were unable to do a return from two weeks ago.
Ray was initially helping me & Tammy (Manager) came & did nothing for me. Overall, horrible customer service. This place isn’t going to last without great customer service — especially because Nordstrom Rack is right next to it. Want a great deal ladies & gentlemen? Go shop next door, where not only will you get great prices, but ALSO great customer service!!!
Never shopping here ever again.

Great find! I’ve never been much of a outlet shopper, but after coming into this location, my conclusion is to start coming back on a regular basis. I was stund to discover so many designers that I would of had to of driven to LA, or Orange County to find.
This is at a large outlet mall. the Ontario Mills. Great location right next to Nordstrom’s Rack. This store has definitely opened up my eyes to pull up your sleeves & take your time to look for some amazing deals because you’ll definitely find some awesome bargains here.

Last Call By Neiman Marcus store is located at Ontario Mills, near The Rainforest Café.
I came by here (while my husband sat at a bench outside because he knew I would be here for a while, lol) last Sunday after browsing at Off 5^th.
What sets Last Call apart from Nordstrom Rack (a favorite store of mine) is that they carry more high end brands. But the prices are not nearly as discounted (but that is only if you can find the same brands at Nordstrom Rack… there are more here but because of the higher prices).
In the shoes department, there is a good selection of shoes in the clearance where you can take an additional 50% off the lowest ticketed price. I saw plenty of real cute Manolo shoes that would be about $ 250 or less after the additional discount (prior to tax) which is actually a pretty good deal. There are other great brands as well in this section.
The clothing section was well organized and plenty of look through.
But I do want to mention that the Gucci clothing is near the changing room and I thought some of those items were just hideous! Which made me think why it ended up here (I love Gucci, as I do have a few of their handbags, but these clothing items here were just not very fashion forward).
Anyways, some of the employees I interacted with were very friendly. I also observed how these same employees were also very helpful to other customers. But while I was looking at some of the dresses towards the back of the store, these 2 employees looked at me and then kept on talking to each other (that didn’t bother me, but if you are the type of person who wants help, you may not get it… it really is a hit or a miss at a store like this).
In the end, I really enjoyed my trip on this visit and will make sure to check it out again if I ever find myself back at Ontario Mills.

Like all outlets, its luck of the draw on what they have.
There were a few cute things I found for much better pricing as it would at NM, but there was plenty of stuff too that I thought, no wonder it’s at the outlet. Some of the evening dresses were actually quite old, as you look at the tags and its yellowed and faded.
Despite no one being in there and having quite a bit of staff, not one person greeted me. Maybe I didn’t pass their judgement on what I was wearing. I was a bit tired and was wearing just a simple dress with a nice bag– I did not look awful. I still don’t think it’s a excuse even if I did look bad to just look at someone and not say anything then walk away. It’s your job to offer service and check yourself — you’re at a OUTLET in the Inland Empire. Don’t be a snoot.
I far prefer Off Saks and Nordstrom Racks selections, but since it’s in the same mall, I suppose it’s worth having a look see.

Last Call has to be one of my favorite places to shop. They have HUGE discounts on select name brand items, but their inventory is limited. They are an outlet, so what can you expect?
Their men’s department is very limited; I tried gift shopping there once and it really did not work out. As for the women’s department, they have a wider selection of clothing. As for everything else such as jewelry, watches, shoes, and accessories for women, the variety is quite limited as well.
With that said, I am still always able to find something that I think looks nice, and which is priced at a great price. There is also never a wait for the dressing rooms. I never walk out of the store with transactions under $ 500, that is my only issue with shopping here.
If you’re lucky, you WILL find items with crazy discounts. I found a pair of Louboutins which were originally around $ 4,000– discounted to about $ 1,900. If you have a bit of extra time to look through their stuff, you can find pretty nice items at great prices.
Bianca B. and Michael McGee are the most patient and helpful sales associates that I have met here. When I really want an item that isn’t available in my size, they do their best to check if they can find one, and they ship it to you FREE of charge.
Would highly recommend this place!

I couldn’t ask for much more, a huge outlet mall with Neimans, Saks AND Nordstrom all in one place, all less than an hour from me?!!
Heaven.
It’s probably a good thing I don’t live close, I’d be here every week… a few times…
Now, I stop by every month or two to see what they have and its always something.
There is always some kind of additional sale, the clearance racks are a must, worth the drive if you live anywhere close.
The mall and parking lot gets packed but Neimans is usually fine.
The staff is great, there is never a wait at the dressing room, love Last Call!

Best store manager ever!!!

First, the positive. The staff is fairly friendly and the store is nice clean.
As for the negative, the stuff is expensive. I don’t know how the woman’s department is but the men’s brands are essentially ones you can find for cheaper at other stores or online or the house brand. Also, there doesn’t seem to be a lot of change with the clothes too.
With a better store, Nordstrom Rack, right next door, this store is essentially a store to go to if you have some extra time or money but not a place to actively seek out at the Mills.

Kind of skeptical about this place.
Sure, Last Call has a great selection and decent discounts but better deals can be found at Nordstrom Rack.
Example #1: I purchased a James Perse blouse here for about $ 75 and headed to Nordstrom Rack. I saw the EXACT same blouse priced at $ 50.
Example #2: Splendid cardigan: $ 90 at LC, $ 75 at NR.
Example #3: Ella Moss tank: $ 60 at LC, $ 48 at NR.
Last Call really should do some price-​checking considering they’re doing business in a mall filled with bargain-​hunters and located right near a major competitor (Nordstrom Rack). Granted, the price differences aren’t that big and they’re still pretty good deals but I’m still wary of returning.

Thank God we finally have a Last Call — you have to «TROLL» the store but holy cow good deals are everywhere… Haute Hippie, Lamb, designer jeans galore, Tahari, special occasion dresses, Tory Burch, Splendid, Ella Moss, cant’ think of em all…
I think my favorite is the shoe selection — lots of cool jewelry too.
Sign up for the coupon list the best is when you get the coupons in the mail!!!
Teresa Tims

Please note that I am a former regular NM employee who has been shopping at NM with my family since I was a little girl. I’m more opinionated as I love to compare, contrast, and critique how each store is presented.
Pros: new, clean, modern
Cons: small but roomy, limited selection
Came here to buy some work clothing/​suits for my boyfriend and their family vacation coming up. NM is all about quality and branding, so this was definitely the place to go. I knew they were opening one here at Ontario Mills, but didn’t know it was so soon.
Picked up a suit, two wool-​blended slacks, used my NM charge, and now I’m waiting for my $ 25 reward card to come in the mail.
For myself, looked at shoes, bags, and clothes. They have a decent womens selection, but nothing I really loved. The prices were good, as they have % off coupons especially around holidays.
For mens, the guys commented how the selection was small, but how they still enjoyed what they had to choose from. Nothing too funky or awkward for business, good quality items (of course!) A friendly associate helped us with picking out the suit. He spent a lot of time with us, which we greatly appreciated. He’s very professional, very sweet, and gave us a lot of good recommendations. Not pushy at all. Everyone left happy.
Hopefully when they see my trunk filled with NM bags from now on, they will appreciate why I buy quality items at a discounted «premium» price tag, as they always say.
BONUS for me: It’s neighbors with Nordstrom Rack! I couldn’t be happier.

I was happy to see a Last Call at Ontario Mills because I think it adds more variety to the shopping experience here (beside big-​box fashion retailers like H&M, sports stores like Nike, yuppie stores like Banana Republic, etc.).
Products: Most designer labels you would find at a Neiman Marcus can also be found here at nice discounts. Please note, though that these are still $$$ prices and if you’re looking for a $ 10 shirt, it’s highly unlikely. Think more $ ⁴⁰⁄₅₀. If you’re interested in brand name design and quality, then head this way. I was at the grand opening (which honestly wasn’t as crowded as I’ve seen other grand openings for these types of stores) and was able to make a few purchases. With the additional 30% off (subscribe to their mailing list and check their facebook for future deals), I was able to snag a fall/​winter 2011 Marni leather hand bag ($ 450, retail $ 1400) and a Theory blouse ($ 60, retail $ 255). I also saw Marc Jacob flats for $ 70. Additional % off discounts seem regular, so just stay updated. They also have a credit card deal where you get a $ 25 gift card for every $ 250 purchase (in hindsight, I probably would have benefited in signing up for this! haha)
Store: It’s very organized and well lit (always a plus when you’re shopping for clothes and colors can change in different lights). I had no trouble finding what I was looking for. And besides, the customer overflow on the grand opening, products were usually kept neatly placed on shelves. My favorite section is called «Contemporary Designs» (actually I’m not sure about the second word) but it’s essentially a bunch of different brands with usually one-​size, one-​style type clothes (sort of like a sale rack). It’s where I find my Theory clothes. Besides that section, though, everything is put on designer-​labeled racks.
Customer Service: It’s obvious to me that Neiman employs a certain type of fashion-​oriented person based on the clean lines and black-​and-​white color scheme of their clothes. Despite the professionalism, though, they are friendly and greet customers as well as ask them if they need any help. I haven’t had any issues thus far.

The new Last Call in Ontario Mills has finally opened!
It is a beautiful store with a great selection of great merchandise. However, they only had a limited selection of larger menswear clothing. They need to get more larger sizes of the men’s clothes and keep them in store, instead of only online.
The staff is friendly, the décor is modern, and while Neiman Marcus carries ultra high end lines, this store has a HUGE contemporary section for men and women.
Its great that now there are 2 Neiman marcus outlets in the LA area: Orange and now Ontario Mills!

This place is pretty great discounts. Now they’re offering 30% off entire purchase online, and on opening day there will be many festivities including free $ 100 gift card give away as well as free Neiman Marcus totes with any purchase!