Pacific Elite Collision Centers -Ontario

Was involved in a car accident and had my car taken to pacific elite collision center of Ontario. I have to say I am extremely impressed with the outstanding professionalism and care they provide. I recommend asking for Jason as he is very detailed oriented and a hard working individual. He was very good at explaining the process and walking me through everything that needed to be done. Teneisha was also a wonderful help in scheduling and getting my case going. Highly recommend!

Great service. At first I called Auto Restorators in Rancho Cucamonga and received a call back voicemail on February 17, 2016 that they could not even BEGIN repairs on my car until March 7. I could not afford to go so long without my car. Thereafter I called Pacific Elite. They had me bring the car in immediately and had the repairs completed ahead of schedule in under 2 weeks. Nester was great and receptionist was very polite. The car looked great after the repairs and runs fine. They also give you the option to receive daily updates on the status of your car repairs by text, email or phone call. On important updates, Nester called me, while on routine status reports I received a text. It was hassle free and I had a great experience with them.

They always fix my car in less time than estimated and for less money than quoted. I’ve been coming here for ten years, the work they do is flawless and everyone keeps telling me my car looks like new. The staff answers when you call, knows your name, and regularly calls with updates. After a car accident it’s nice to know the repairs will be fair, fast and friendly. It’s a comfort to know Pacific Elite is there.

I’ve been here twice in the past year due to two accidents, and both insurance policies referred me to Pacific Elite Collision Centers for estimates.
The first time I was here, everything went pretty smoothly. Whole process was pretty seamless. I fixed my car within the month of the accident.
Second time, I was rear ended and had to fix the back of my car. Estimator wrote us up, and then we sent it to the shop. The guy at the autobody shop called us saying that the estimator didn’t check our car properly, and didn’t notice the damage on the trunk. So the guy had to meet us at the autobody shop to reestimate.
The workers here are nice, but in terms of doing a proper job they can do better. A helpful tip would be to also be the second eye when getting the estimate done… it was a pain to take time out of my schedule to meet them again for the reestimate after they missed the damage on my trunk.

I was rear ended back in August, my car had a lot of damage under it mainly. I went with this place based on reviews and they were spot on, from the moment I came in initially till I picked up my car was an excellent experience. The girls at the front desk were super sweet and helpful, the estimator Noe whom I dealt with the entire time was very professional and courteous. They kept me informed the entire time and set me up with enterprise immediately. My car was returned to me way cleaner than the car wash whom I pay specifically to do that, the interior and exterior looked phenomenal. I would use this shop again!

All around the best experience I have ever had with a body shop! The staff is amazing and helpful! They go above and beyond to make sure you are informed on your car. My car was ready for pick up before the expected date. When I picked up my car it looked better than when I bought it off the lot! Thank you so much for such a wonderful experience.

Having not much experience with collision centers, I did not know what to expect. The employees at pacific collision made my experience easy, And painless. All employees were very kind and welcoming. They had my car fixed in a timely manner, and kept me updated on the status of my car. This is definitely a shop I would recommend.

Just picked up my car from Pacific Elite and I can’t be more pleased. They made the entire process of dealing with another insurance company completely painless. Nestor was great and very personable. I needed a rental car and they arranged for Enterprise to pick me up and I was able to just leave the car there and they arranged for Enterprise to pick the car up. These people go above and beyond expectations to satisfy their customers, and I am very appreciative that they helped me through this ordeal. It could have been really horrible, and they made the entire process absolutely wonderful.

I could not have had a better end to a car repair. Fast and effective repair and the car came out looking better than it had looked pre-​accident. Peter really put the service into customer service. Hopefully I will not need a collission repair again, but if I do I will be coming back.

We are new to the Ontario area and were clueless on where to take our damaged vehicle. I called several body shops but none had that «wow» factor! Elite did. The receptionist knew phone etiquette. As soon as I called Elite I knew this Body Shop was worth taking a chance. I am very happy with the service my and wife received from the very beginning to end.
Pros:
— positive attitudes at Elite
— fresh coffee/​water/​snacks available while you wait.
— clean waiting area
— clean outside area.
— friendly and rapid service
— overall great experience
Cons:
— none! All positive for Elite
Peter and staff made the process very easy by sending continuous updates via text. Our damage was minimal but Peter was able to detail the entire vehicle as a courtesy. Our car was delivered better than new! Overall the experience was great. I wouldn’t recommend and take my time writing this Unilocal review if I knew an establishment didn’t deserve a 5 star! Thank You to Peter and the entire staff at Elite Collision Repair for the professional and courteous service. You have earned a loyal customer for any future services.

Not a good month for us. 2^nd accident in 3 weeks. But these folks are great. Deng took care of us well. She oversaw the repairs and got our car back to us even before the promised date. Pacific Collision Center Ontario is first class, from the receptionists on up to the managers. Thank you for making a frustrating situation a little easier.

Everyone I talk to and encounter here is awesome. Everyone was very knowledgeable and made everything a breath of fresh air especially after dealing with the headache of a accident. Anytime I needed a follow up with anything it was taken care of right away, I really appreciate all of the staff here they were great you don’t get this type of customer service any where. I highly recommend pacific elite collision of ontario.

My van got broke into and my insurance referred me to this place. They did a great job on my car. The customer service was great. I spoke with several reps in the front desk and they were all very nice and helpful I never felt like I was a bother and they followed up with my insurance before any work was done to make sure it was all covered! I highly recommend this place!!!

Second time for repairs!
Awesome service the first time, no doubt about what auto body shop I was going to use! Thank you to an awesome team from the receptionist to the great service given from Bryan who I may say is easy on the eyes:) Highly recommend! High Five Team!

I was very disappointed that this company was unwilling to give me an estimate. The technician just told me that it will be expensive and that he would send me an email the same day. I never got that email.

The service was amazing! The ladies at the front desk were very friendly! They definitely took care me of my car when I took it there to get it repaired. Johnny was great with his service and kept me up-​to-​date with the progress of my car! They were also very nice to me! I recommend Pacific elite collision! Thank you guys!

I have an F150 and I was rear ended. I took my truck to Pacific Collision and they did such an awesome job. What can I say about the the receptionists they are very courteous and friendly. When I talked to Brian there he was just awesome to work with he made sure everything was good before I took my truck off the lot. Let me tell you they have an awesome detail team when I picked up my truck it look like I was just taking it off the dealer lot for the 1^st time. I would definitely recommend Pacific Collision to my family and friends.

Another happy customer here. This collision center is by far the best place. The front receptionist Jessica was very professional and friendly. She kept me well informed throughout the entire repair process and answered all my questions in a timely manner. The paperwork process was very smooth and quick as everything was ready for me to sign when I arrived. Jessica also assisted me in car rental (Hertz) and the car was already at the location ready for me before I arrived. She also gave me a quick tour of the shop and it is very organized and well kept.
Brian was handling my repair. My Acura TSX wagon was in front end collision and in a bad shape. I was actually amazed that it wasn’t totaled. Brian and his team did a excellent job repairing the car. I’m a big car guy so I’m very picky when it comes to cars… but I was AMAZED how great the car looked. I could not tell the difference in paint at all (pearl white, very difficult to match the color). All the body lines matched perfectly. The car looks like it has never been in an accident. They also completely detailed my car inside and out prior to pick up which was very nice.
I am glad I found this place. Bring your car here for your collision repair and have that peace of mind knowing your car is in good hands!

Amazing service and amazing customer service !!!
I was rear ended and was dreading having to take it to a body shop. I thought it was going to be a hassle and assumed I would have issues getting a car rental from the persons insurance.
When I arrived the place is quite nice not a little corner shop in the ghetto. The place itself is clean and organized, unlike many other places. The receptionist greets you with kindness and respect and the overall process was quick and painless. After looking at the insurance papers she called a guy, George, they did the estimate and talked me through everything. The receptionist then asked me if I would need a rental car (they work with Hertz) and when I told her I would she found a car that would work for me (a full size sedan). After being thoroughly explained and signing all the paper work I was out of there, the whole process took about an hour. Three days later my car was ready and the result was amazing. Although I was fully aware the bumper and body don’t match 100% –due to being different materials– and my car being pearl didn’t help, the paint job was incredible and was amazed at the quality job they did
Overall the service here was amazing and I would definitely recommend it to anyone.

I took my car in with a smashed back window. They gave me an estimate the next day and repaired my car by the third day. They were so fast I barely had time to test drive the cool rental car I drove while repairs were done.
This place is AAA approved, they guarantee their work, and they have Hertz rental car on premises, so there is no need to make a 2^nd trip to get a rental car.
If ever I need any future car repairs, this will be my 1^st stop.
(Also, unlike other repair shops, this place is nice and clean and doesnt have dirt and oil all over the place. I felt comy having my 2yr old run around.)