Steve Madden

This past weekend I went to shop for boots. They were having a deal buy one pair get the second half off. bought two pairs of boots for $ 60 dollars scored! Plus one of the girls that worked there really helped me out in finding the perfect boot … overall really good costumer service can’t wait for more sales…

Last time I came in here it was busy but the girls seemed to be doing their best to help everyone out. My daughter and I bought 3 pairs and we love them. We will continue to shop at this location because the deals are amazing and the staff is helpful!!!

There seems to be a pattern of poor service that is not being addressed by management. There are many other options for customers to choose from that will service and value their customer.

Appalling customer service! I am a huge fan of Steve Madden shoes and bags but I will not be going back to this Steve Madden. I was told one thing by one employee and another by a different employee! They need better training or just any at all. I now associate Steve Madden with these people and I don’t think that is a good look for the company. Employees are rude and don’t care about you or helping you get what you need. They stand around on there phones and they chit chat with each other rather than helping the customer like they are supposed to. Absolutely disappointed Steve Madden.

This place was great. I don’t know what anyone is talking about. They have a lot of current styles that south coast plaza’s retail store for instance would have. However, I got a great buy one, get one for half off deal. The associate I worked with was great and he got me everything I needed with a smile!

It really hurts me to see all these negative reviews on this place. I came here this past weekend with my sisters and we had a blast in here! They had so many good sales. One of my sisters left with 5 pairs of heels and spent only 80 dollars. Now that is unheard of for Steve Madden shoes! Anyone who has purchases his shoes, knows they normally start at 80 dollars for 1 pair.
They staff was friendly and the check out process was very quick. The only down side I have is they have a very limited clearance section for men. Other than that, the place was great. It was well lit, very organized and very spacious. This store is a must go if you are going to be at Ontario Mills

Customer Service = THE WORST!
I never thought I would need to make a Unilocal review for a retail store, like Steve Madden, or read a review in advance for such a retail store. However, I had a horrendous experience today and would like it to be known to future customers of this particular location and the brand itself.
I am a Steve Madden fanatic and decided this store would be perfect to spend my holiday money while getting some great discounts. So I found a shoe I liked — the Dakota in Nude. Since incepting in the store not one representative greeted me or asked me if I needed help — give it was a small store with only 3 customers and 4 reps. I ended up asking a rep for help (after she asked a non-​paying customer if she found anything she liked). I told her that I wanted the Dakota in Nude in a 7.5 and she said okay and walked off. I patiently waited on the four-​square seating area for 10 MINUTES, and turned around and noticed the same rep who I asked the shoes from just hanging out at the register doing ABSOLUTELY NOTHING! She never bothered to come back with the shoe or tell me whether that shoe was available. I immediately found the closest rep and told him that she never came back and that I would like the shoe. He in fact came back with the shoe and apologized for the rudeness of his co-​worker. Unfortunately his kindness cannot substitute for the horrendous service of his other co-​worker.
I have worked for retail stores and restaurants, and know the value of customer service. Thus, Steve Madden should be ashamed of themselves for allowing this type of behavior to continue by their employees without any repercussions.
UNACCEPTABLE CUSTOMER SERVICE.

Ewww! The employees here have the worst customer service ever! All they do is chit chat and gossip among themselves. You walk in, they won’t even greet you. right now they currently have that roulette thing where you can get BOGO 50% off, 30% or 20% and people are walking in and that girl in front/​beside the roulette (blonde girl) (obviously an employee) didn’t even look at the customer coming in, instead she was gossiping with 3 other employees and the other couple that came in just did the roulette among themselves and that’s when she turned around. This place doesn’t deserve a star! Oh and this is happening right now (12÷23÷13) so I’m sure she’s still there gossiping.

Seriously worst costumer service EVER. No one greets you when you walk in, and no one offers to help. I even went back another day to see if the service was better, but nope! The girls just stare at you. I even stood in one spot and looked right at the girls but I got no help. F– they only get two stars because I love shoes. But I wouldn’t buy from there.