Tuscany Village

I was going to leave a good review but the day my family moved out the staff gave them a really hard time and the place was overly priced

I’ve been renting here for a couple of months, and I only had a couple of minor apartment issues which were taken care of within a reasonable amount of time. The pool furniture arrived shortly after moving in, and I like that the pool is not overwhelmed during the week. On many occasions the kids and I are the only ones in the pool. I have an alarm system in my home, so break ins aren’t my worry. I suggest that anyone renting invest the 30 $ monthly fee and get a wireless alarm system, piece of mind. The apartments are quiet, especially at night. No traffic noise, I would prefer to have the gates closed at night, but I have noticed the security car more often these last few nights. Anyway I have a generic car with no frills, and no valuables inside. What can I say. It’s an apartment, not a country club. The staff are very pleasant, the use of the fax, printer and copier are great for the kids, the gym is acceptable and everything works. I get home, relax and enjoy time with the kids. I keep to myself, and pay on time. The elementary school is literally a block away, and the I10 is also a few blocks away. So far I am very happy with my decision to rent here.

Just moved in 2 weeks ago. Newly renovated apartment and absolutely gorgeous! The espresso laminate floors and kitchen with stainless steel appliances and matching espresso cabinets makes this place truly modern!
The Manager Sheena has been nothing but friendly and helpful. Magaly and Stephanie are awesome as well. Coming from a Customer Service background, it is refreshing to walk into their office and always be greeted with a smile and offer of assistance.
Had a few tiny maintenance issues that were taken care of the next day. You can set an appt at this complex to have the work done so your not waiting around all day. How awesome is that?! Maintenance guys were great and thorough as well!
We also have our own dog park within the complex! My grand puppy visits usually twice a year so this will be awesome for her to run and play!
Can’t say enough good things about this place. So far, so good

This review is for the exceptional service that Sheena gave Lan. She was very happy to find such a good apartment in such a short time. Sheena took away all the stress that comes with moving and also gave a great deal. Thanks so much!

The price of the apartments are really great but the security is not. The gates are always open making it convenient for strangers to just walk in. And the apartments inside could use a little tlc. The carpets are just shampooed before you move in and not replaced. The stoves are super old like from the 90s as well as the dishwasher. Water, trash and sewage come to about 100 a month (meaning each party pays 100.00) and it’s split amongst your quad of apartments. I had one break in within the first 6 months living here. The pipes in the walls early in the morning and late at night make this really loud noise like they are about to burst. I can feel holes in my floor under my carpet and my central air cause a had water leakage in my bathroom. O yea and I was with out heat for a few days when I moved in in the winter with my children and that wasn’t a major concern. But other than thst things have been great lol. When I brought my concerns to management I was told they were working to make improvements but I haven’t seen anything just yet other than the pool key and mailbox key changing but we’ll see :) my car was towed the first week I moved in from my apt also I was charged $ 720 cleaning bill for carpet and painting and wasn’t notified.

DO NOT MOVE IN!!! First off, I’ve never written a review on anything until now. That’s how steamed I’ve been over the past couple years living in this god forsaken complex. We would have moved out in 6 months upon moving in, however, with myself and my boyfriend being college students along with the limited leasing options available, we’ve had to put up with their incompetence and utter lack of business management skills. There’s a laundry list of issues, however, I will list the most salient: About a year ago, we had suspicious looking mold and mildew that had actually been there when we moved in, but was beginning to spread quickly. I informed the management TWICE and asked that someone check it out. When nothing was done, I had to send a strongly worded email to the manager, threatening that I would have to inform other services of their poor facilities if my complaints continued to be ignored. Only then did they send someone that day, along with an apology (apologies begin to mean nothing when there is a pattern of general lack of concern). On another occasion, there was a huge tree branch that was beginning to lean heavily on top of our roof. After contacting them twice, they finally sent someone to saw off the branches; the workers failed to clean up their mess, and instead, left chucks of branches on our front porch, which ended up knocking down several of my potted plants. Though there’ve been many more instances of imbecility, this one takes the cake: There was a leak coming from our roof that left our carpet soaked; they supposedly fixed this leak THREE separate times, the last time, saying that it was completely fixed. When the rains came, I awoke to find my brand new couch drenched. We went down to the office, and when we told the front office about the incident, and the fact that the water leakage caused damage to my couch, the reply was, «I don’t know what to say… but don’t you have renter’s insurance?» You’d think that after all the hassle they’ve but us through, they would keep their mouth shut and actually keep their renters happy for once. We had to demand (and I’m a patient, calm person) that they send someone right now to fix it. They’ve have yet to do anything about the situation. I’m honestly surprised that this place has any good reviews; I’m suspicious that they might be from the employees, because all of my neighbors agree that this has been the worst complex known to man. Oh, and this comes to mind as well: it took them over a year to give us a new mail key. They are such a joke, it has gotten so ridiculous that all we can do is laugh– especially since we will be moving out once our lease is up.

I had been hunting for an apartment for about a good month until I unluckily landed here. Complex seemed newly renovated and great. The community seemed nice since it had a newly built dog park! During our first tour, the woman was completely unprepared and frazzled (she had gotten to the office late). I felt I was annoying her with my mere presence. Another family walked in at which point she had completely become overwhelmed. She herded us into an empty apartment and didn’t pay any attention to us even though we got there before the second family got in. Even though she was rude, unprofessional, absolutely incompetent, and the rent was too high, we were highly considering it since it had everything we needed. Then we see an ad posting that says another one bedroom had become significantly lower. So we immediately call to confirm. They say come on in. When we get there, the rent magically raises 100 dollars. We check the same ad, and it hadn’t changed. We step outside to see the exact location of the vacant apartment. When we get back to show her the listing, she had removed it in the short time we were gone looking around the community. When we ask her why, she gives us an attitude saying the rent prices change, and I quote, «every five minutes.» So we leave very disappointed. I call an hr later to ask if they would kindly contact us if the rent ever drops again. She gives me another pissy attitude, says ok, then hangs up without taking down my information. Terrible service, overpriced old apartments, and shady hoodlums.

I GIVE THEM A 4 STAR BECAUSE WE CAN ALWAYS IMPROVE AND CONTINUE LEARNING. I am asshole period, but I give them kudos! I been here 2 years and seen management changes. They work tremendously hard in the office to accommodate.
I have my complaints like parking, but clearly its the most efficient option. They are getting a handle on the landscaping. The old apartments are being remodeled as they become vacant. The utilities are comparable to many places. Quite frankly there are pros and cons to anywhere you move too. These particular folks work with people and weigh all options. Seriously everyone can not be happy. People don’t control their kids so the gym restrooms have to be scrutinized. Stop Complaining! Articulate concerns, follow-​up, and provide evidence of no change! No bitching!

I moved here in March and haven’t had any issues. Our sink leaked and they replaced it with a new one… My kid broke the screen door they replaced it. It’s quiet. We don’t really hear kids were all the way in the back… Gyms great I use it regularly. I notice they have a dog park so that’s cool… Never had a problem with bugs or with my mail box. I have quiet neighbors walls are pretty thick I think as they don’t complain about my loud 3 year old. They always inform us with letters on our door of anything going on with the complex… Never had an issue with management… Parking does suck. I think it’s because people sometime have like 4 cars so they take up the visitor parking for days at a time.

I give one star to this property and that’s too much! I lived there for a almost a year and let me tell you they’re a rip off, nothing luxury at all! Apartment falling apart! Bathroom with water damage cabinets, kitchen so small that not even a modern big fridge will fit had to have mine literally in the living room and old with lots of Mosquitos! Staff did nothing to fix anything! No parking at all! It’s funny how they show pictures of the recent remodel apartment but not of the soo many old ones they have haha makes me wonder how much those are renting for! The apartment I rented was not remodel ugly old one bedroom and paid 1200 stay away from these people! The only nice and helpful in that office is Magaly the others are non professional including the manager sheena! Oh and they kept my whole deposit claiming that they need to clean paint and all that bs, sprinklers are always on throwing water at the cement instead of grass/​plants and then ur utility bill is sky rocking! The annual inspections are terrible when they come knocking so hard and loud at 9am! Hello there kids asleep dumb fools! Don’t act like ur the DEA!

So my boyfriend and I don’t have the best credit and we looked for months and kept getting denied or they didn’t take dogs. Sheena went over and beyond to accommodate us. We felt very welcomed and she treated with the upmost respect and kindness. We move in on the 27^th and couldn’t be happier with our decision to move here. I would highly recommend this apartment.

Please think twice before moving in this place. I could write a book of the issues at that place. First there is no luxury in those luxury apartments. The office love to make you fueled heard, but nothing is addressed. The place is so dirty and never kept up. Yes, the entrance looks great, but check out the laundry rooms. They are filthy & never cleaned, even with the cleaning log that lasted maybe 2 months. Maintenance is slow, took them 3 months to make repairs in my bathroom & I had to go to the office to see when they were going to paint the patch. Maintenance sure not the sharpest tools in the box. The lease is 20 to 30 pages with rules that are never enforced, so why have them. As for security there is not even if they say there is. this place is a complete rip off, stay away.

This is honestly one of the worse experiences I have had. This place has a lot of potential to be a good property, but has a lot of improvement to go. Staff members are not there during hours they are suppose to be there. For example, don’t open the office until 10 am when it states they open at 9am or there were plenty of times that my roommate and I tried paying the rent but couldn’t because office staff would leave early when it states that they close at 6pm. One staff member will tell you that your rent is a certain amount and when you go to pay another staff member will higher the amount, there is no communication at all between staff members. We had to even contact the regional manager which was some what of some help because the lack of customer service. Mail boxes were also recently vandalized and the staff did not communicate that with everyone. Seriously if you can, save yourself the headache that you will be receiving from this apartment complex.

Worst renting experience i ever has. Told is rent would be one price by time we went to sign lease 3 dats ater it went up $ 100 more dollars. Never told we had to pay trash water etc bill. never got lights outside fixed. Took 3 weeks to get sink fixef with broken pipe now the cabinet is rotten. We have been lied to several times by staff there but get charged heafty fees if you dont pay on time. Ive had to cut m t hedges on my own because they dont maintain the lawn. The sauna hasnt been working for a while and the back pool has no furniture. Had to bring my own furniture to the pool 4^th of July. Please dont rent here if possible

No stars, people DO NOT RENT HERE. They rented me a two bedroom loft on May 21, 2014 and all the cabinets are in terrible shape. The girl Sheena told me when I moved in that they would be replaced when the new budget came in, come to find out that is completely false. When I told the manager how Sheena misinformed me about the cabinets, she told me well you singed the lease. I am currently seeking legal advice. I never really write reviews but I would hate for someone to be in the same situation as me!

THE WORST PLACE TO LIVE.
PLEASE do not waste your time or money with this place, THEY ARE LIARS!
Seriously, this place is a joke. My boyfriend and I were looking for a nice and reasonable 1 bedroom apartment and had the misfortune of stumbling onto the Tuscany Village. At less than a grand a month for rent, it was definitely within our budget, which was the best selling point. BUT THAT’S WHERE THE GOOD NEWS ENDS. Yes, rent is cheap, but so is the WHOLE DAMN PLACE, including the neighborhood. The apartments themselves are old, especially the kitchens and plumbing. After living at the Tuscany Village for a few months and feeling comfortable, I walked to the park that is about a half of a mile away with my dog (huge lab retriever). I was robbed by a gang of grown men and harrassed until I ran into the community building and called the cops. THE AREA IS GHETTO, just like the apartments.
Also, THE FRONT OFFICE IS A JOKE !!!
I’ve never had such a terrible experience with apartment management before Tuscany Village. Don’t get me wrong, I’ve had plenty of experience with shitty apartment managers, but Tuscany Village takes the cake! The BOY they have working in the front, Jason, is a liar and absolutely incompetent! Any time my boyfriend or I had a complaint (and we are not picky people), we tried going to the front to fix it, and unfortunately had to deal with Jason multiple times. He NEVER got anything done (did he just lie when he said he’d put a work order in? He must’ve, because nothing ever got fixed!) and could never answer any questions, always instead «leaving a note» for his manager, who of course would never get back to us.
Now, ON TO THE DEPOSIT. My boyfriend and I have been jerked around for 2 MONTHS trying to get our deposit back. They kept all of the deposit for supposed problems with the apartment, though we had the carpets shampooed before we left and made sure the apartment was in the same shape as when we got it. So, tell me where my money is? Oh yea, that’s right, JASON said he mailed out a check which had ALL of our deposit back almost 2 months ago! After several calls to the office and talking to that worthless boy JASON again (who lied to our face several times), we FINALLY got an answer back that indeed we wouldn’t be getting most of our deposit back, which is strange right? Considering JASON said he mailed out the check several times with our full deposit back on it! Oh, but now the story is we actually aren’t getting our money back now because the apartment was supposedly trashed?! When we called and talked to the supposed manager Sandra, who is also like a damn unicorn and ridiculously hard to get a hold of, we asked for the full breakdown regarding the costs of repairs, which is where our deposit money supposedly went. Sandra told us that the carpets were soaked in Urine (BULLSHIT), and that they spent $ 150 of our deposit money to repaint the ENTIRE APARTMENT. We asked why the apartment had to be completely repainted, and her response was «because there were a few scuffs on the walls.»
ARE YOU FREAKING KIDDING ME? If there’s scuffs on a wall, you clean it, you don’t paint the whole damn unit!
Also, this place allows dogs (2 per apartment) which is cool, but that means that there’s always dog shit on the grass (smelled like poo outside of our apartment) and there was ALWAYS stray dogs running around the parking lot. Dogs barking and howling at ALL HOURS OF THE NIGHT was also a HUGE problem.
All in all, this place is trash. Period. The apartments themselves are OLD and outdated, management is COMPLETELY INCOMPETENT, the office employees LIE TO YOUR FACE just so you leave them alone, the office always closed 30 – 45 mins early, parking isn’t open anymore, the neighborhood is ghetto, and honestly the list goes on…
JUST DON’T LIVE HERE! Unless you want a headache and to hate where you live every single day.

I actually like my apartment. It’s in a convenient location, my only complaint is the new parking policy and guy Jason that works there. He will lie to your face, not place work orders for repairs, and when he’s in the office don’t except your calls to be answered. If you want things to get done talk to Sandra! She was so helpful, and although I mainly dealt with her via email and over the phone, she was sure to address any issues I had on a timely manner. After an incident I had with Jason I wasn’t going to renew my lease here but thanks to her I did.
Other than that I love it here! The one bedroom is pretty big compared to other one bedrooms I’ve seen. Washer and dryer connections.
I see a lot of people don’t like the idea that dogs and cats are around, but it is a pet friendly community, that’s something you could expect.
I would recommend these complex just don’t have Jason «help» you!

More than anything… the administration of this place is completely useless. I don’t know where they managed to find such horrible people, but if you want to find the worst people on this planet, then look no further than the Montierra Leasing Office.

Finally moved out of this place and I don’t miss it at all! We were moving on a Friday and the office closes at 6pm. They never communicated with us regarding move out procedures, walk through, key drop etc.
Around 4pm we thought it would be a good idea to check with the office as to giving back the keys since we were worried we may not be done moving by closing at 6pm… we just had a few more things to pack up and wanted to do a final clean up.
They demanded keys by 6pm or else we would have to pay for a full day. Really? (insert foul language here) Oh btw, we are legally entitled to the premises until 1159pm of the move out day… just sayin (insert more foul language here)
We requested an appointment to do the walk through and when we went we disputed a couple things and they said that we should have arranged the walk through earlier so we now don’t have a chance to complain.
Just FYI people, apartments are STATUTORILY REQUIRED to give you a two week heads up to schedule a walk through and give you a chance to correct any repairs or cleaning issues they may have.
They ultimately sent us a bill above our damage deposit with things that are totally unacceptable that we will have to deal with, but that is a whole other story I won’t bore you with.
BOTTOM LINE: Just. don’
.
(If I could give 0 stars, I would have)

Don’t be fooled by anything they say, the place really is not what it seems. Stray animals run rampant throughout the parking lot.
New management took over beginning of the year and all of a sudden charging utilities. Guess what? $ 70 — $ 80 per month bill popping up out of nowhere. Me and my roommate do not even have a laundry machine or anything, barely used the dishwasher too. When I asked management said it was based on an avg of the units around you. I got the bill for the month of June which was the least usage month for us since we were not there. Guess what? $ 85.
They started renovations to «beautify» the place but the complex is still the same. Police are there on a regular basis, the gates have never worked since I’ve been there for a year (and even before then from what I’ve heard from others), seen some homeless people go through the trash cans on more than one occasion. Best part was when they painted our unit, they began work before 7 AM!!! Ridiculous. And I bet the rent has gone up too.
In my honest opinion, go somewhere else.