U-Haul Moving & Storage of Ontario

I drove all the way from San Diego yesterday and made a reservation here. Over a 120 miles with my two kids and wife. I had a reservation for 2÷28÷2016 @ 9:00am. Last night I lost my whole wallet. I come in today with a copy of my drivers license and ID, because I lost my wallet. I have the money to still pay for the uhaul. Ivan the worst customer service agent with no empathy or consideration gives me an attitude about not having physical card. I told him that I lost my wallet last night and have to be out my place by 5:00pm today. Ivan then goes in to the usual insensitive, inconsiderate, and disgruntled employee that uhaul has offered here. I have been here over and hour waiting on the manager here. I feel like this place is disorganized and somewhat racist. I have watched how they treated different ethnicities here.
BEWARE DON’T RENT ANYTHING FROM HERE!

I’m here for buisness purposes and it always take a long time, they dont care about their customers. They dont tell you to hold on, I push the button for the propane refill services nobody ever comes and they dont help me lift the tank to put back into my vehicle. Poor poor customer service

WORST SERVICE EVER!!!
Does not care about their customer.
Takes too much time to help,
Employees are very slow and doesn’t care about their customers waiting!

We reserved a truck 2 weeks prior to our moving for he morning. And the day before we move in the morning, they call us saying the trick might not be ready 5 hours later! You got to be kidding me! You couldn’t calls week before?! Horrible, never doing business with you guys again.

Ordered moving supplies online and was able to pick them up that day! Very helpful! Great deal on moving supplies set available online as well.

Take note: if you need someone to help you move… i.e. Get there before YOU to unload, you MUST ADD them as an authorized user on the account, give them a password for entry and they must have a valid photo form of ID. They cannot make adjustments over the phone everything has to be done online through your secure log in. Okay I get it, security but WOW sometimes a computer system makes old fashion customer service crap! I HAVE BEEN SITTING IN THE LOBBY FOR 30 MINS with storage keys, un-​allowed to access the storage unit. These Uhaul front desk people are a bit ridiculous! Also, my sister called in to correct the situation and the front desk attendees HUNG UP ON HER. Horrible customer service!

This worked out very well for us. We rented a truck online and pickup was quick & easy. The only downside was that they didn’t have a storage room big enough for us to rent. The truck was in good condition and I had little difficulty with it. They also had furniture blankets and dollies to rent for a low fee.
When it came time for check-​in we just pulled right in and they checked us out quickly. Everyone was courteous, the facilities are clean and the parking lot is a plus because it’s really easy to get a large vehicle in and out of.
Will use again!

This is a great place… outstanding customer service. Very professional. We took our mini van to have a break controller installed. We ran into a problem with the estimate and installation time and we needed it installed right away. Grant offered to stay over and do the job. So we took the car in. But once again there was a problem. Grant called and said that they installed the controller but the car would not start. Well to make the story short. Through the whole ordeal Grant was professional and handled the situations gracefully.. so oir car is running fine and we are ready to go camping.. thabk you Grant…

Great place ! Friendly staff and really hard workers… Edgar was really helpfull and was very professional and polite

Very very impressed with their offerings for people planning a move. They had any supply you could think of and their prices are very affordable! My only complaint is where they place the handles in their moving boxes. They are smack in the middle of the top so you are forced to tape over them. Not too smart. Aside from that, I will come back again for more supplies in the future!

Courteous, knowledgeable and hardworking Staff. We’ve been here many times. The quality of service is consistent. Their proximity to me is a a bonus.

I don’t always agree with the saying «patience is a virtue» but if you’re going to work in customer service/​retail, you better have it. I walked in at they same time as another customer and she IMMEDIATELY began yelling; nobody was even up front yet :-). As soon as this kid came up front to help she just let in on him. She yelled at this poor kid from the moment he said, «hi», all they way until he said «OK, have a nice day maam.» I felt sorry for the guy.
But, on the plus side, by the time he got to me he was on point. She must’ve had him nervous because he breezed me through the whole process; I was out the door in less than 3 minutes.
This was the best experience I can ever remember having at at UHaul. Maybe, my situation was easy; I knew what i wanted or maybe the customer before me had him on pins and needles. Either way, it went great for me. I rented a F150 for 19.95 and $.59 a mile. Everything went extremely smooth for me. But, WOW! The patience you need for retail is shocking!!!

When I came on Sat 20^th I was approached buy a short guy with a mustach and beared. He told to me to wait as he had someone before me. I said OK and he attended the customer with full attention. Then he called me as it was my turn. While processing my paperwork he abruptly walked away for 10 mins. When he returned I asked him if he was really helping me. He said yes but he needed to help someone else at the same time. I told him that if he is helping me then he needs to help me dedicately just as treated other customers. At that time he cussed and said he did not want to help me. He then asked one of the other colleagues to help me. The other colleagues processed the paperwork and told me to go to the cargo van. When I went there, he met me and gave me paperwork which stated that my total was $ 120 instead of $ 35.00. When I told him this is the wrong charge he looked laughed and said he gave me someone else’s papework. He then went back to get the correct paperwork. Upon returning the car, no one came at the station to receive the car. I went to the counter and an attendant calculated the mileage drive off by one mile. I clarified that there is a miscalculation and then he recalculated it and agreed with me. Over not a good experience, untrained and unprofessional staff. Looks like they work like a bunch of teenagers who need to be followed very closely.

I was recently contacted by their corporate offices for the review I posted and they sent me a certificate because of the experience I had before, I needed to fill up my propane so I decided to use the cert. I received and give them another chance.
It looks like they weeded out all the old staff and have new people there, they were on the ball and the propane came out to a reasonable 16+ dollars for a full tank.
Transaction was smooth and the staff was attentive, I’m re-​rating them 4 stars for bringing their business up to par.