UPS Customer Center

Everytime I have a delivery problem, it’s guaranteed to be with UPS. Whether it be the dysfunctional tracking website, the customer service operators, or the people that work here at this customer center, there’s always something that goes wrong. It’s almost like they deliberately try not to deliver.
I spent the last couple of days chasing this package I ordered last Saturday. On Thursday, I saw that there was an issue with the address (vendor put down 2 street addresses on the label), so I called in to correct with the customer service rep right away. On Friday, same thing. This time, I told them to hold on to the package and that I would come pick it up after work. The operator told me the customer center would follow up with a confirmation call within an hour. They called with a blocked number, and I lost the reception while trying to pick up. I called customer service back instead and they assured me I could go ahead and pick it up after work. I drove 30 miles out to this center and when I got there this really slow guy (also unapologetically rude) who works the counter told me to come back in 2 – 3 hours. When I asked him to explain the issue, he laughed in my face and said the customer service operator forgot to include my apartment number when he corrected the address (wtf?) and the package was still out with the driver. I spent another hour on the phone with UPS trying to work out another delivery but finally gave up. I ended up calling MAC, the company I ordered from, and asking them to cancel the order. All this effort for a stupid eyeliner really isn’t worth it.
So much for the convenience of shopping online.

They keep THROWING my packages over the 6 ½ foot back fence and it lands behind the BBQ where it can’t be seen. Two days ago it was raining heavily and you can guess where my package is again. Soggy. They are to lazy to bring it around to my front door. I’d love to be able to get contact info to let management know though I’m not sure they would care either.

Unfortunately, communicating with people from this hub does not even help resolve any situation. It takes forever to hear from them once you try to contact them, and if you are given the option to drive out to their place, the people working there are almost of no help. Friendly staff though, at least one of them.

4 attempts to drop off my package and they refuse because no one is there to sign. I sign the slip they leave and leave it for them so that my package will be delivered. They still don’t leave it. Next day I call and cancel delivery and let them know I’ll pick it up at their location. Drive 20 miles to the location and call en route to verify that the package is there, they say it is there. I get there, package is not there. its at my house. My friend has had similar problems with UPS as well. These dimwits cannot handle the simplest tasks.

I normally don’t buy much stuff online but I got a smoking deal buying direct from Levis with a 30% discount. Anyway, I wasn’t aware that my package required a signature and I missed the fine print when finalizing my purchase. It got me off guard that UPS requires this unlike in the past, my packages far and in between would be left at house. I guess with the rise of «porch thiefs», both retailer and shipper has taken a loss on replacing merchandise.
So, I get this sticky note from UPS that a delivery was attempted but no one was available to sign for package at 12:30 pm. The font is so small on this sticky note, I had to get a flashlight to read extra fine print. Called the 800 # to see if I could reroute to a UPS store and it carried a fee of 5 or 6 dollars. I made arrangement to hold item at my corresponding customer center in Ontario that also serves as a main distribution to and from utilizing Ontario International Airport across the street. The arrangement was all done online and got my confirmation to pick up next business day. The center closes at 6pm and I personally think it’s a little too early but oh well, who am I to complain about business hours.
Hardly anyone in line with a fast moving process unlike the other competitor that is purple. I notice that have selfserve counter to mark your parcels and sell very limited items unlike a UPS store. You get the bare essentials and no more.
Present your ID and be on your way, that easy. I can’t say much about shipping, that’s a whole different approach.
Open half day on Saturday till 1pm.
Pura vida :)^

Actually not a bad place. People just like to get on Unilocal and make lies. This is why i changed my mind about owning a business because Unilocal can ruin your business even if you’re doing the right thing. They have fast service and the workers are helpful and friendly. If things change there will be an update. But in the mean time, this location has always been great to me.

Dropped things off there twice in the last 2 weeks excellent service great help at the counter. Only problem is no phone number to contact that office directly. I left a box with packing materials there, tried to call them back. The 800 # went to the corporate office in Utah and they could not get me transferred to that office to ask if they could put away the item that I left there until I return to pick it up. Something about they don’t give out the phone number to the main shipping hubs, weird.

I just had the worst experince with UPS. After spending so much money for a package with my atv parts for a trip I was going on the following weekend, they took them to the wrong house. I myself received the wrong persons package (supposed to go to corona) and called an hour later to prevent them from delivering mine for an easy switch, and they STILL sent it to the wrong house (in chino hills). After calling every day for a week they had not even RETRIEVED my package from the other location. Talk about a mess! I’m tempted to drive down myself, Since I am supposed to leave tonight. What’s the point of paying for shipping when at this point I could have delivered it myself. This delivery company is incompetent

I have the WORST experience ever with this local UPS.
Item #1: a 3-​day delivery was supposed to deliver on 12÷11÷15, but it was delivered on 12÷22÷15. Every single day during that period was «out for delivery» in the morning, and then by midnight the status changed to «destination scan». UPS was wasting my time, period.
Item #2: the package was delivered to a WRONG location. A nice customer called UPS then UPS called me. The address they delivered to is totally different from mine. The street name and number are not even close. wtf
Item #3: I have to return this package. I contact the shipper every single day since 12÷28÷15 to have them schedule a UPS pick up. As of today my package was not been picked up yet. It has been sitting at the front door for over a week. I am so frustrated.
How do you guys deal with this? This is totally unacceptable! This UPS is really a garbage.

This facility is absolutely horrible! They service the area at my house. Amazon sent me a $ 7 package that did not require a signature. I’m in a gated community with 24 hour security and my front door is at least 50 feet from the street. Apparently the UPS driver felt it was too risky to leave a $ 7 item behind planters near my front door so he didn’t deliver it. The next day I stayed home all day for the package… but no delivery attempt was made. The following day I stayed home all day again for the package… again no delivery attempt was made. The 4^th day after initial delivery the driver again felt it was too risky to leave the $ 7 item that Amazon didn’t require a signature on. I called UPS to try to pick it up that same night but because they kept me on hold for over an hour, I missed the 7 PM cutoff to pick it up.
So I call UPS and speak to a couple representatives and a couple supervisors waiting over 2 hours on hold. The supervisor agrees to hold this package and 4 other packages that UPS is trying to deliver at Ontario so I can pick them all up. Well if that was the end of the story, it would be waaaayyyyy tooooo easy. So they only hold 1 of the 4 packages at Ontario and the other 3 just vanish. No additional tracking, no additional status. I call UPS again so they agree to reroute these 5 packages to another address. Two additional days follow and as I check tracking on these 5 packages, one is saying delivery attempt to my home. Another says still held in Ontario. The other 3 have status of being sent to another address but no activity for 2 days. I call UPS again and they essentially tell me they are backlogged 8 days so I just have to sit and wait 8 days before they reroute them.
IF YOU LIVE WHERE ONTARIO UPS SERVICES YOU, HAVE YOUR PACKAGES SHIPPED BY FEDEX! I don’t work for FedEx or have any affiliation but the Ontario facility of UPS is just totally incompetent.

To my experience on having ups delivering my packages this is the worst experience ever. I heard that business have better on having their packages deliver that residential. This company only cares about the money as money comes first. I been calling this stupid company where my package and every day gives me the run around. O… to mention after 4 attempts to deliver my package I told them to deliver to business and told me o it will cost extra. They always told me «your package is on delivery» I hope this powerful message goes out to everyone to switch to Fed Ex or USPS. IDIOTS!!!
Ontario, CA, United States 12/​09/​2015 7:18 A.M. Out For Delivery
Ontario, CA, United States 12/​08/​2015 3:39 A.M. Destination Scan
Ontario, CA, United States 12/​07/​2015 7:56 A.M. Destination Scan
Ontario, CA, United States 12/​05/​2015 6:56 A.M. Destination Scan
Ontario, CA, United States 12/​04/​2015 10:26 A.M. Destination Scan
12/​04/​2015 1:50 A.M. Arrival Scan
Vernon, CA, United States 12/​04/​2015 12:54 A.M. Departure Scan
Vernon, CA, United States 12/​03/​2015 1:22 P.M. Arrival Scan
Hodgkins, IL, United States 12/​01/​2015 3:25 P.M. Departure Scan
12/​01/​2015 1:37 P.M. Arrival Scan
12/​01/​2015 1:29 P.M. Departure Scan
12/​01/​2015 1:16 P.M. Arrival Scan
Indianapolis, IN, United States 12/​01/​2015 9:52 A.M. Departure Scan
12/​01/​2015 7:47 A.M. Arrival Scan
Columbus, OH, United States 12/​01/​2015 4:30 A.M. Departure Scan
12/​01/​2015 12:22 A.M. Arrival Scan
Celina, OH, United States 11/​30/​2015 9:23 P.M. Departure Scan
11/​30/​2015 6:49 P.M. Origin Scan
United States 11/​30/​2015 3:32 P.M. Order Processed: Ready for UPS

I wish I could give them negative stars it’s been 6 times they’ve scanned my item and countless times I’ve called they say they will give me a call back but like always nothing and they say that Cyber Monday is the reason why they have so many packages but that was like 2 weeks ago and also that no later than today I’ll receive my package but yet I see them pass my house literally 4 times and all I see is the both drivers in the truck having a conversation not even focusing on what there actually suppose to do and that’s simply delivering packages. Next time I know I rather pay more but for fed ex but I’ll have the peace of mind I will be getting my package on time and not getting all these types of lies from customer support.

my package 1ZW0375VYW13074465 its now 7 days late, its been sitting there for the past 7 days
FUCK YOU UPS

Paid extra for Saturday delivery by 12pm, the website still says on time and in transit, called ups customer service multiple times and spoke to a supervisor all telling me my package will be delivered on Saturday… it’s now Sunday and they’re close until Monday.
Worst part is that the package was a large bundle of my brand new Christmas album we recorded… the album release party was Sunday.
UPS is garbage.

Bought a package from an online vendor who’s based here in Los Angeles.
I paid extra for 3-​day ground service — package was supposed to arrive Thursday,
but it’s now 9 AM on Saturday and UPS is still no-​where to be seen, despite being reassured over the phone at 10 AM and 6 PM yesterday that my package would arrive.
I’m currently without a car, but nevertheless could have walked across the county to pick up the thing from the vendor myself in half the time that UPS is taking.
They had one job, but they literally could not deliver.

Horrible!!! Manager was rude and straight up lying to me!!! They lost my package!!!

Not as bad as some people put it, a bad experience is a bad experience and I’m not blowing off that fact, but I pick up packages here often as it some times easier for me to use their location address since I’m never home during the day. They have good days and bad days. Some of the managers try hard to be hospitable and offer good customer service. I mean the other day one of the managers was handing out bottled water to people as we wait for trucks that should be there but weren’t there yet.
I am not a fan of «the brown» in general but I think they try at the center and they sometimes accommodate special requests just depends on the individual staff member you come across.

The driver’s excuse for not delivering my package? Ready… drum roll please!
United States was on the address twice.
I advised the customer service rep that I can understand if a robot drone was delivering the package but not a human being. There is only one United States on earth! It sounded like the driver wanted to go home early and this was a great excuse. Now, I have to pickup the package at the Ontario location. I cant wait to see what kind of drama awaits me there… I feel that the U.S. Postal service delivers way better service.

Worst customer service center. Worst company ever. I choose to pay my extra money to USPS. At least my package get delivered. 800 customer service: get the hint. When I said I’ll pick it up in person. Means. I can not take off work & sit at home while your driver maybe show up during the suposely redeliver during your time schedule. Stop trying to tell me to go online. What good will that do? Are you going to deliver it on my time frame? No huh? So shut up & do what I ask?

Unfortunately, I missed the UPS delivery guy at my residence, so I was required to go to the customer center in Ontario to pickup a package. I remembered going here once before, and memories of a disorganized long wait entered my mind. Perhaps I was traveling down the road of self-​fulfilling prophecy.
Upon arrival, I entered the business to find one customer filling out a form, and there were no employees in sight. I remained positive because there were no additional customers present, so my wait should not be that long, right? After several moments, I heard a ruckus in the back, and then an employee exited the employee area while on a telephone. Still no luck with getting any help, however.
Ten minutes later another employee appeared, asked for my ticket and ID, and then attempted to assist a few customers who entered after I did. Ultimately, I received my package after the employee’s multitasking.
Clearly, the employees at this service center are overtasked and unable to greet customers upon arrival. UPS should staff an employee who can dedicate themselves to assisting customers in a reasonable amount of time at the counter.
So it was not self-​fulfilling prophecy but simply a case of deja vu.