Walmart Supercenter

Horrible phone service they have you repeat yourself many times even when you know you’re speaking clearly. they hang up when asking about merchandise they may have and then act like nothing happened upon returning the call.

Cashier need to learn how to bag groceries. I had a variety of cold, can, boxed extra items. The cadhier just put everything in what ever bag was convenient. I has frozen with hot chemicals with produce. Didn’t even ask if I would like the heavy «glass“jars double based. Ok fine… i get out to my car started putting my bags in my car. The bag with 2 large glass jars of pasta sauce and a couple of caned items in it, the bottom of the bag rips and the glass jars fall to the ground shatters. I’m now covered from my calf to my toes in sauce. A lady driving by stops to ask if I’m ok seeing the mess all over me, asked if I was cut/​hurt by the glass. Cart attendants in the area didn’t say a word to me. I pick up what I can put it in a second bag go into the store the door greater sees that I’m dripping all over the floor get new paper towles and more bags. She needs then asked me if I cut myself on the broken glass and if i wasApologized many times. Tells me to go get replacement items and she would let customer service know to replace my food. I finally get to the service desk, the girl doesn’t say a word to me. No greeting, no I’m sorry noting. I work customer service and would never treat people like this. Poor customer service except for 1 person.

Worst Wal-​Mart ever went in the garden entrance wanted to but a pool and the i got the run around by 3 different people where the pools were located long story short they didnt have what i wanted to i wanted to buy charcoal but no registers were open on that side of the store so i had to carry my two bags of charcoal because no carts and go all the way down by subway… such a waste of time and effort. I will never come to this Wal-​Mart again… no one knows anything

My review is for the optical department, I recently made an appointment for my boys and myself for an eye exam with David Ho and was very satisfied, I highly recommend this place I’ve been going for eye exams for about 25 years and this is by far the best experience I have ever had., he took the time to talk to me most of the other places I’ve been to have never even said a word to me., thank you David Ho and staff

Long lines and crowds are a given when coming to Walmart however I found the associates to be respectful kind and helpful and I have witnessed many times that the customers are the ones who are rude to the Walmart employees first. I really love Walmart’s initiative in stocking healthy food specially vegan food and organic foods and I also enjoy the variety of food they have. Everything else I usually buy at target because with the rewards cards and coupons you do save more than Walmart.

*This review is for the Deli Department*
I placed an order for sandwiches for my sons birthday 2 weeks in advance. I placed an order for 2 six foot sandwiches with all the works and pre cut. The lady who took my order asked for a pick up time and I told her 1pm on the 28^th.
I arrived at 2pm on Saturday to find out my sandwiches weren’t ready! (My party started at 3 and I live 5 mins away) The lady in the Deli Department then told me then ran out of American cheese and they «tried» to call me to inform me of the change. I had confirmed my number with her and did not receive one missed call.
I told her well no one tried calling me and she then said «Would you like the sandwiches or not?!» I told her yes I wouldn’t be here if I didn’t need them for my party (MORON) I had to switch my order from American cheese to Swiss cheese and she said the sandwiches will be ready in another 30 minutes.
I decided to leave and come back. I showed up 45 minutes later and guess what. The sandwiches were still not ready!
I was so flabbergasted that these people have absolute no consideration for anyone’s time.
I finally left with my sandwiches almost 20 minutes later. This will be my first and last purchase from the deli department at this Walmart!

Such a great team they have… Their staff members are so nice and are willing to help yu find things you need to find…

I can’t say that I expect excellent customer service from Wal-​Mart, however, I was extremely disappointed in this location’s customer service, specifically at the customer service station and online order pick-​up/​photo center. I had a bad experience back in December and I let it slide, however, this is the third time I’ve had issues with this location specifically. The employees who are supposed to be helpful are at the very slightest helpful. They are rude, very short, and when asking for help, I feel like I am bothering them.
I ordered photos online, received an email that they were ready, showed up, and was told that their printer broke. I received no notification of any issues regarding my order and could have saved a trip if i had known they would not be ready. The employee just wrote down a phone number and told me to call the Walmart customer support number and told me there was nothing she could do. How did it suddenly become my issue that their printer broke? In the past, I have placed orders online to be picked up here and I am always forced to deal with rude, unhelpful employees who seem like they don’t want anything to do with their job.
If you’re here for basic, quick needs, this location is okay. and I say that loosely. The deli food isn’t terrible, but I don’t think their deli justifies them for anything other than a one-​star rating.

The other day I was at walmart in the check out lane, cashier April, which her name tag said 20 years of service, she was very rude she was ringing up a customer and she wouldn’t stop talking I asked her if she could stop talking and just do her work because she wasn’t paying attention to what she was doing she put my items in the other costumers bag, she looked at me with a prideful look not very nice for being there 20 years :/

I don’t really understand all the bad reviews from my experience. You can definitely get unlucky with customer service, but some of these reviews are just of Wal-​mart as a whole. If you want to criticize Wal-​mart, get on a blog or something I’d think.
Anyways, review of THIS STORE that is apart of the Wal-​mart chain. It’s fine. Been coming here for a few months now and I’ve only had good or mediocre experiences. When I moved, I had to do a lot of exchanges; the line can get long, but I never had a problem. They always took it and handed me my refund.
The self-​checkout lines are usually where I always go to, so I wouldn’t have much experience with employee ran checkout lines. The one I did though was very nice and helpful. Lines usually go by quickly. Try to avoid rush time.
Parking is a little scant considering it’s a Wal-​mart Supercenter, but tbh that’s the case with most places in this area.
Overall, decent place to come. They have security at night, but park close. Their range of products is fine, nothing too crazy. It can get a little pricey, what with all the options. Probably be cheaper to go to Stater bros. or an actual grocery store.

I love Wal-​Mart… Just not this one in particular. It really comes down to the location that you’ll be visiting that will tell you what kind of a shopping experience you’ll have. This Ontario location is somewhat near my work. I was passing by it on the way home one day and the store looked huge! So I told my self that the next time I need to go shopping for home necessities, it’ll be here. I should have just shopped at my local Chino Wal-​Mart instead. I would have saved time and gas. There would a couple things I was looking for; specific laundry detergent, baking stuff for grandma and deodorant. I couldn’t find any assistance in any area. There was this worker though who I saw looking at some fish. Then was just walking around looking busy, but that’s about it. Was ‘just looking’ busy… not actually busy. Then at the end what really made me get to this review, was the lady at the checkout stand. Her name is Tiffeny, or Tiffney. something that extent. What horrible customer service from her. My grandma was in front of me so I could help her with her items. First thing she put up was a heavy branch cutter. She rang it up, and I ended up telling her that we changed our mind and was not going to get it anymore. She slammed the cutter on the belt and scared my grandma. My grandma asked me if the lady was upset. Seemed so because she had to call someone over to have to void the item. On top of that, the she didn’t even know how to bag correctly. I don’t know if she’s had training, but she put my Liquid Plumber (Drano) with my bread and food items. Wth?! And the most annoying thing to do when working retail, paying more attention to your cell phone rather than the customer. She had her cell phone on the counter and after every scan of item she did, she scrolled or clicked on her phone. Is this normally allowed while on the clock? If so, please sign me up to work at this Wal-​Mart! Unfortunately I won’t be back to this location even if I was in the area. Not worth it to come here even if the place is clean because the customer service is very poor. I hope things can change, what a waste of a fairly new Wal-​Mart.

If you need help here, don’t bother. Just go elsewhere, where the service personnel aren’t hiding from customers. It’s bad enough the store closes at midnight, but when a customer comes in at 11:30pm, and there are barely any customers in the store, you think it silly be easy to get help. Not here! The help here is a joke.

If I could give this dump a minus review I would, this is the largest empty store I’ve ever seen, shelves are bare, staff aimlessly wonder the store, offer no assistance, when you sleep for help they act as if you’re bothering them. When at one point o was pretty upset I said «look, this is bad, I’ll probably never shop here again» they replied «ok»
Walmart family sucks up almost 100 billion dollars, and the employees struggle and live off of federal aid! Don’t keep feeding the monster! Stay out! To big to fail is their crappy attitude

This store by far has the worst customer service. The workers here are extremely rude and absolutely hate their jobs. They’ll talk back to you and won’t try to help you at all. Don’t go here. The entire store is dirty as well.

I’ve never been to a Wal-​Mart that had actual feces on their toilet seats before. I tried to wipe it off (ew) and it was stuck, indicating that it had been there for a while now. When I was walking around the store, it was an okay experience I guess. But this lack of sanitation in the restrooms is unacceptable.

One of the better Walmarts I have been to. Huge clean store, well stocked and enough registers open.
Prices are great which is the only reason I even go to Walmart, as well as the fact that I can always get pretty much everything I need here, one stop shop.
Service was fine, tons of easy parking, better than most other locations in the area.

I haven’t been to a Walmart in over 10 years. And I hope to not come back to another one again.
My friend and I just wanted to pick up some things while on our trip.
You know that website People of Walmart? I thought it was an exaggeration, but it’s quite believable now.
This store is way too big. Too many kids running around. Prices so low no wonder why the company can afford to screw their employees.
I was almost tempted to buy something once I became distracted enough. But I pulled away and left with just my bottle of wine and some water.
Never again.

Very very disappointed… went in here to look up at a baby registry. Customer service told me they don’t print out registries that I had to download the app from my phone. Well I told them my phone battery had died so they told me to go to the electronics section. .that they would be able to help.
I get there and I was told the same thing. So after a while I asked for a manager… after waiting 10 minutes the assistant manager tells me the SAME THING and I told her YEAH but my phone is dead she had the NERVE to tell me Sorry there is nothing we can do instead of OK let me see if I could look it up for you on my phone OR MAYBE let’s log on to the system and you can look at the items. Nothing of that matter. .she just said sorry for the inconvenience and walked away.
Really? ??? Is that customer service here? Also the employees here said that rules change at the last minute and no one tells them ahead of time… GEEZ
I enjoy the low prices and great quality of stuff but c’mon Walmart being a huge company let me down like that?
Sorry will be taking my business elsewhere!!!

I do just about everything in the I.E. since I find myself here about 2x a month for doctor’s appointments. This Walmart is down the street from my favorite cupcake shop My Delight Cupcakery. After my mom and I got our goodies from My Delight we knew that we needed some bottled water for the house but didn’t want to stop anywhere once we got home off the 91.
We decided to just run in real quick and pick up some water, first off the parking lot is extremely clean which is rare for most Walmarts! My mom and I walked in and we were so blown away by how HUGE and spacious and CLEAN this location was! Not to mention it’s a super Walmart with all the amenities such as a deli and fresh produce and meats! No going to multiple stores here, just a one stop shop! Did I mention this Walmart has a Subway instead of a McDonalds? This a very spacious Subway that lets you sit down and enjoy your meal!
The Aquafina water was right on a display in the middle of an aisle which made it easy for me!
I browsed around their clothes and they had exactly what I was looking for! Everything was extremely clean and organized! Nothing out of place here or looking like a tornado just hit the aisles. Another bonus about this location is that their are tons of self checkout machines with super friendly employees willing and ready to help you! A very nice older female employee greeted us and offered to punch in the SKU code for the water so we didn’t have to lift them up.
I would so come back to this location and do my shopping when I’m in the area! This is one of the nicer and cleaner Walmarts! I’m a fan! ^_​_​^

its walmart… this location is clean and parking is somewhat easy. Security cars are there at night time but they seem like they just drive up and down the row and i see them parked and not moving lot of times.
Its conveniently located for me to go whenever I need something before work. I know where everything is so I usually dont have to ask for help but when I do need help workers dont know where everything is…
walked into get solution for my bissell water vacuum and no one seemed to know where that was. had to look for it myself since I was being told to go left and right to wrong aisle.
Had bought a bed sheet and got the wrong size and took it back the same day. But just because I didnt have a receipt they gave me 4 bucks back even though they sell the same exact one at 17 bucks (which is how much I paid). I was so upset but my fault for not keeping the receipt.
you go in and out grab whatever it is you need. dont expect too much from walmart. workers doesnt know where everything is. you have to try to narrow it down.