Goree’s Furniture Express

Horrendous customer service from the office staff to the owner himself. We ordered a sofa in February which was to arrive in 4 – 6 weeks; 6 weeks later find out the fabric was back ordered yet Gorees never bothered to let me know. They only responded when I initiated communication and there continued to be further delays in the manufacturing yet NO communication from Gorees. In May after being told it would be shipped again to find out the fabric was still back ordered. I finally called to cancel the order but the owner Jim assured me that he would refund my money (which they did) but that he would keep the order anyway and would be willing to sell it to me for wholesale plus freight shipping once it did arrive. He promised to call me back with what the sofa would cost me but hung up and promised to call back but never did. Fast forward to June and when my daughter visited the store she was told that the sofa order was cancelled on the very day I called to cancel it. We got the word out NOT to buy from this business !

We purchased a large sectional sofa from Goree’s. One thing we loved about our experience was that the staff was so helpful without being overbearing or pushy about sales. Their warehouse is large and filled with many different styles. They also carry Ashley Furniture’s line of products, which allowed us to get the same exact sofa we’d been eyeing at Ashley without the retail markup, saving us $ 500+ dollars! We’ll definitely return when we are looking for a mattress soon!

Very disappointed in their service. We ordered a piece of furniture from them 5 months ago and it still hasn’t arrived. We have called and on numerous occasions been told that it will be delievered within 24 hours and have recieved no phone call… However have been continously stood up.
UPDATE:
The piece was finally delievered and it was the wrong piece, the wrong color and really poor quality. We asked for our money back, but they said they wanted to make it right. So we gave them a chance and thats when the owner even started to lie to us. She tried telling us that the piece that was delievered was the right piece even though it wasnt and was absolutely disrespectful. She wouldnt listen, didnt want to help and we left with the store with an even worse feeling then before.
They cant get orders right, they lie (we have heard this from other people we know) and they think just because they are in Auburn, Al and there isnt another store like theirs around here, they can get away with poor customer service.
We would never recommend their services to a friend and we will definitely not be doing business with them in the future.