Pompeii Coal Fired Pizza

Normally the pizza and other food is great here. Today we got takeout. There was two tables inside, that was it. I got a burnt pizza

The food is good. We have had pizza and pasta and are always satisfied.
What isn’t acceptable is the ever-​present female behind the counter who will argue with staff when customers complain; not in English, of course. It’s not that she doesn’t speak it; she has before when we entered.
Currently I am on a liquid diet and simply asked for my soup to be strained. The server approached her and you could hear her speaking loudly… and our server says ‘Well the soup is thick and we would have to strain it, and add water…” She acted as if I asked her for a million dollars.
It is odd that Olive Garden will strain soup but these people won’t. Now, I have to sit here and watch my son eat without anything for myself because straining a bowl of soup apparently is just too much.
Thanks for going above and beyond to serve your patrons. Oh wait, you didn’t. Next time, I will dine somewhere that does… it’s NOT here.

The food is exceptionally GOOD! The reception & service needs improvement, possibly an additional «helper»… I want to see this restaurant & business to get the ACOLADES they deserve, however,…the location might not be the best for their success! The restaurant has so much more to offer but is not getting the recognition they deserve… hopefully, they will get an increase of clients to compete. … They certainly have my BLESSINGS! I LOVED IT & ALSO MY FRIENDS FROM PONTE VEDRA!

We had the veggie pizza and it was the best pizza we have ever had. The crust was amazing and the amount of toppings was perfect. The veggies were top quality roasted and not raw. We are looking forward to going back soon and taking others with us.

Showed up on a Saturday to an empty but dirty restaurant. No tables were clean and they wiped one off for us. Ordered water and there was «stuff» floating around in both glasses. And the water pitcher was greasy all over on the outside. The waitress was unfriendly, and unprofessional. The pizza was wet. Like watery wet, and fell apart trying to get the slices off the platter. It also just wasn’t good pizza. Ordered Hawaiian pizza and specified bacon, got chopped ham. After that I didn’t see the waitress for 20 minutes and needed napkins. I had to find them myself. Then our waitress broke a glass water bottle, the ones that are the size of wine bottles, AND DIDN’T CLEAN IT UP! Water was on the floor from that time until till we left, as was the glass. I need to let health services know about this place. DO NOT GO HERE!

The pizza we had tonight was amazing. Service kinda slow but food came out super fast. It wasn’t the servers fault, they had about 5 tables for one person. Other then that! Food was awesome! We’ll be back!

I’ve been multiple times and the food is consistently Delicious. They were not very busy on my visits but the service was great. Love the cheesy focacia bread and their marinara is AMAZING.

Hands down the absolute best thin style pizza I’ve ever had. They’ll actually listen to your requests if you ask for a little more this and a little less that. Friendly staff and welcoming atmosphere but the real star of this gem is the pizza. If you live in orange park than be a friend to yourself and try this place.

I’ll keep this short and sweet. I had an absolutely wonderful experience at this restaurant. The service was friendly, and knowledgeable. The food was fresh, and delicious! On my next trip back to FL, I will surely be making my stop back to Pompeii.

Since coming here from NY, I’m always on the hunt for good pizza and the pizza here was better than expected but the appetizer was blech, the sweet tea was gross (how does that happen?) the place was dirty and the chairs were way too low for the table we sat at so It felt like sitting on the toilet.
I don’t think its worth a second chance

I discovered this place when it first opened. A gentleman named Ruben was running it. He was charming, good with people. The pizza reminded me of pizza from back home in NY. Needless to say we became regulars. After some time Ruben was no longer around, and his mother was running the restaurant. .She is the polar opposite, devoid of charm and seemingly angry most of the time. The last pizza I purchased had a hole in the middle when I opened the box.

Great pizza, great prices, nice staff. Daily specials make it an economical choice too!
It may take a while to get to your pizza as they hand make them all in order, but well worth the wait. Just call ahead so you are not hangry!

I can’t say enough good things about Pompeii. The food always tastes fresh, and the staff is friendly and welcoming. When our kids are with us, the owner is very nice to them, and you would think they are her grandchildren by how she fawns over them. I highly recommend their alfredo, the sauce is creamy, but not super heavy. Our most recent visit was for Valentine’s Day, and my hubby and I had the special; I had chicken alfredo, and he had chicken parm. Both tasted fantastic. We can’t wait to go back again!

I was a very loyal customer, but several bad experiences over several months caused me to find other options. After a long day traveling, I decided to give them one more try. And they failed miserably. Was told it was 45 minute wait for a take out pizza. I showed up after 50 minutes, was greeted by the cook with an attitude who said it was gonna be another 30 minutes. No one could care less or explain why they couldn’t at least call me. I’m done for good this time. It is a shame, because they have good pizza if you can overcome the BS.

Food & service are always phenomenal. Their all meat pizza & stromboli are the best around.

My mom and I went there on a Tuesday afternoon. She is in a wheelchair and the nice young man manning the pizza oven had the doors open for us before we even hit the curb. Once inside our server, Tabitha greeted us cheerfully and took our order. Hot coffee for my mom, which comes in a huge mug. a big plus on a cool day. In addition we ordered a pizza with sauteed garlic and a non-​menu item of Fettucini with sauteed garlic and olive oil (it was delicious and should be a menu add in) we also took home a Stromboli for my other half who was under the weather that day. Everything was great including their excellent house salad and warm Focaccia bread that came with the pasta. The Stromboli was large with probably a half pound of high quality cheeses stuffed inside and a nice marina sauce on the side. I’ve already said enought about Pompeiis’s wonderful pizza in a previous review. Upon leaving, Tabitha our cheerful and excellent server also gave us the royal treatment by holding the doors open on our way out. Whatever former issues Pompeii may have had with their staff appears to have been fully smoothed out. For your holiday gatherings or a fun birthday (hint hint to my family!) they also have a large room off to the side with its own full bar.

So let’s start with the positive first. The service is good. Our waitress was wonderful and is inspiration to us all when it comes to overcoming challenges. She deserves a raise!
Now about the food… It really wasn’t anything to jump up and down about. The Greek salad was just ok. The pizza was pretty good but definitely not the best we’ve ever had and left room for imagination. Now about the bruschetta. It wasn’t bruschetta AT ALL. It was absolutely terrible. They should either learn how to make it correctly or remove it from the menu. It was the WRONG type of tomatoes on top of plain pizza bread with mozzarella cheese sprinkled on top. No pine nuts, no basil, no seasoning, no vinaigrette.

Poor customer service. The guy on the phone had zero phone etiquettes. He told me to call back bc the liquor person was in the store.
Ordered a blue cheese burger w/​crispy fries. He said they can’t do crispy fries bc it’s going to go stale when they close the box anyways. Then I was told its Gorgonzola cheese but I wouldn’t know the difference, one is just aged more than the other. In fact he mentioned that they don’t even carry blue cheese.
I paid $ 11 for a burger w/​fries and couldn’t have it the way I wanted. I would never recommend this restaurant to anyone.

This place is a great locally owned and operated spot in the heart of Orange Park, FL. With national chain restaurants everywhere its refreshing to have this spot to fall back on. The owners are pleasant and you can often catch them in the restaurant daily, where they say hello! The pizza is cooked in a coal fired oven right in the restaurant and you can see the chef cooking right while sitting in the restaurant. Coal fired oven pizza is crispy and in my opinion better than the ‘brick oven” style. Crispy on the bottom and crust, and cooked to perfection! They also have daily homemade specials which are very well priced, and delicious. Definitely a spot to check out wit family and friends and they also have full bar with nice wine selection as well. We will definitely continue to visit here!

Pompeii is like a good looking woman with a sorry attitude in ways. The pizza by far is the best in town that’s a fact, HOWEVER the service by the OWNER is TERRIBLE (see my tip). Walking in the place is very nice, very pleasant to the sight and nose, but here we go!
Calling in: The restaurant has a guy on the road constantly dancing with a sign to increase business, knowing this I would expect even better service… that’s not the case. If you call in for take out here’s the process.
The owner has it set up that if the person that greets you at the door isn’t the person who just happened to answer the phone when you called in, well… your S.O.L and you have to wait around until that person (whoever it may be, and God help you if it’s the owner you spoke to) is ready and available to take your money EVEN if your food is ready, waiting, sitting on the bar top and getting cold (personally when I eat cold food that should be hot it’s a major turn off).
So yesterday 4/​11, I go in there, knowing of this service we order 2 pies. Typical sorry service and you guessed it!!! The person that took the call wasn’t the one who greeted me and it was put in the owners name. She was motioned at to come and check me out… she looked up, nodded her head, saw me waiting with money ready to pay & WALKED TO THE BACK. I said something to the line of.“yep here we go, same typical sorry ass service!!”. A waitress had to go to the back to fetch her!
As I state in my tip get ready to be treated like a dirty, stray dog (see my picture I added) if you call in and the person who takes your order over the phone doesn’t happen to greet you when you arrive.
What a sorry ass way to run a customer loyalty driven, perishable inventory based business!!!
Needless to say with a carryout experience as this I would much rather deal with a Pizza Hut than this kind of service/​treatment. It’s almost as if the owner knows (like a good looking woman with a sorry attitude) she has the best pizza in town, however since she knows this, well… I guess I need to wait around on her!
As far as dining in. See Caron S’s review on 12÷31÷12, I couldn’t agree more!
I love the pizza… hate, ABSOLUTELY HATE THE SERVICE of the OWNER!!!
It takes allot for me to log on to Unilocal and leave a ‘review’, I’m pretty much a tip kind of guy, but I had to leave this review! This one takes the cake! Beware