Bixby Knolls Carpet

I had a dishwasher break and leak, ruining our laminate floors. I wanted to replace the laminate floors with a waterproof product. On the sales end I worked with Vicky. She was very helpful at helping me find the right product that would work for me, which was Shaw’s Floorte luxury vinyl plank. Vicky was no-​pressure, very informative, accommodating, and gave me plenty of time to make a decision. I had contacted five other local flooring companies for estimates and Bixby Knolls was the lowest bidder that was able to perform my total scope of work. After checking references I decided to go with Bixby Knolls.
Chase and Zack were my installers. They were friendly; worked very efficiently (finished 99% of the job yesterday after 3.5 days instead of the full estimated 4); exhibited high quality workmanship (they did a better job than the crew that installed my original floors, the finish carpenters who installed my original base boards, and the painters that painted them); and they also had a great eye to detail (they spotted some planks that came from the factory with minor blemishes and had them replaced out quickly).
As mentioned be fore the job is 99% done. All that is left is the installation of two transition strips that are on back order. So far I am extremely pleased with the the whole experience. I would not hesitate to use Bixby Knolls Carpet again and highly recommend them.
** Update 5÷9÷2016: I forgot to update the review once the job was completed. Chase came back out the following week once the transition strips were in stock. He completed the job in a little over a half hour. The flooring still looks great!

I called to get prices on mannington. At least 25% more than other places. Still, I won’t knock them since they’re not a preferred mannington dealer.
I gave them an option to see if they would be more competitive for mannington and they never called me back.

Can I give ZERO stars?
I’m in the building trade and quiet a bit how things work behind the scene.
Stopped by the other day and got some quotes on floor samples (I took notes) so when I came back and brought the samples back I was told I would get a phone call within hour.
That «hour» turned into more like 26 hours… already unprofessional.
Then came the quote… first of all he quoted me a much higher price per SF than he told me in the store, then he argued it was my mistake. Well, I wasn’t alone that day. Also, I never got a «trade» discount offered which is standard practice. I asked he would email me the quote and name of the material… guess what. Never got it.
Final: I find this place to be very unprofessional and when you see how much competition is out there I would suggest to avoid this place at all cost. Don’t get burned. I found a different place with a much better price and product.

We looked at EVERY carpet store in Orange County prior to deciding to buy carpet from Bixby Knolls. Our salesman, JON G., was excellent, knowledgeable and extremely helpful. We had other things that needed to be done prior to the carpet installation, and JON G. worked with us in ordering, shipping and storing our carpet and awaiting our call to set up the actual installation. JON, himself, came out to measure, and came back a few days prior to actual installation to confirm measurements.
Our installer, JERRY, was beyond incredible!!! He is truly a master of his craft!!! He arrived exactly when promised with his son and another young man, and worked diligently to help us move furniture back and forth, from room to room, over a 4-​day period. These guys were ALWAYS cheerful and helpful and went above and beyond to help us every day. The installation is excellent, the carpet we chose is perfect (Mohawk, Aladdin), and the entire experience made less painful by these wonderful people. Thank you so much Bixby Knolls and JERRY for going above and beyond with customer service!!!

I have used Bixby Knolls Carpets since the 1980’s and I have never been disappointed. Frank is so knowledgeable & helpful. I have used them to carpet my home, my rentals, my brother’s rentals, my uncle’s rentals, my grandparent’s home & my mother’s house. Excellent work & quality products.

Nice to work with at the beginning and that’s how they get you hooked. They make careless mistakes and then the customer has to pay for them literally. They installed the wrong color since they didn’t confirm the color name or number when they ordered it. Good thing is that it didn’t cost to return and get the correct color (the manufacturer has a customer satisfraction guarentee deal), but Bixby charged us to reinstall the correct carpet even though it was their fault. What a hassle. It’s not like their prices were any better than other places. So just do yourself a favor and go somewhere else. You will have peace of mind that where ever you go, it will be more professional and it will be done correctly the first and only time.

We recently bought a house in the area with wood floors in all of the bedrooms and living room. We weren’t able to enjoy these rooms with our growing baby.
We were unsure about the best way to bring in carpet and keep the wood floors for the future. Large area rugs are crazy expensive. Steve at Bixby Knolls discussed the various options with us. We decided to go with bound edge carpets with felt backing in the bedrooms and a nonslip backing in the living room. Our selection included three colors of Shaw Carpet in two styles. Steve was nice enough to come out to assist with the measurements and we had the carpet a week later.
We are very happy with the service and our baby loves playing in all of the rooms now. Their guidance, solutions and no pressure sale is well appreciated.
Thank you Steve and Bixby Knolls Carpet!

My wife and I have always trusted in Bixby Knolls carpets to take care of all of our family’s flooring, and they have never failed to please our large families, and friends flooring needs. We have bought our Carpets and Wood flooring from them for years and have been very pleased with how professional the staff and installers were. My daughter and her husband just had their flooring done by Bixby and they were very clean and professional, and they did a wonderful job on their floor, it looks so beautiful. My wife and I will be getting our Kitchen done again soon, will be putting carpet in our Master bedroom and Laminate in the Kitchen I am confident in Bixby to continue to do wonderful work for us and our friends. And about Mr. Steve he always makes sure that he does his best to get the job done. He is such a kind and professional staff member of Bixby. He even called my son-​inlaw on the weekend to assure him that eveything was on schedule and set to go… I would recommend Bixby Knolls carpets
Mr. Kristian C.

Bixby Knolls Carpet was super knowledgeable and upfront right off the bat. My husband and I felt comfortable with them and didn’t feel like they were being pushy. Steve was great to work with. The problems came when it came time to install.
We hired BKC to install carpet upstairs, hardwood downstairs and marble in the master bathroom and all guest bathrooms. When installing the wood, the workers messed up and stopped short in two areas which eventually had to be ripped out and redone. They also put two 11″ planks of wood in the middle of our downstairs bedroom when the rest of the planks were at least 3 feet long. These also had to be ripped out and redone. After this had all been fixed, we started seeing large gaps between the boards– large enough for us to be able to peek glimpses of the unfinished wood underneath. Steve had stated that it was done on purpose because the wood needs room to expand. First of all, that’s what quarter rounds are for and secondly, I’ve lived in three houses and been to tons of houses with hardwood floors and there was not one instance where there were gaps in the hardwood let alone gaps big enough to show the light, unfinished wood underneath. Steve had the wood manufacturer come out to the house to take a look at it because he thought it might have been because of a faulty product but the manufacturer stated that the installer just needed to clean it up and close up the gaps. Steve agreed to have his installer close up the gaps but that never happened. Not only that, we’ve noticed that there are splintered planks of wood from when the installer cut the wood. There are little pieces splintering off of our hardwood floors! There is also wood glue that oozed out and dried. This can be cleaned but BKC sure didn’t make the effort do to it.
I was hoping that since carpet is more straight forward, I wouldn’t run into any issues with the quality of their work. In every area that the carpet meets the bathroom floor, there were nails that completely poked out all along the line! The carpet also did not meet the bathroom floor cleanly. The installer left large and inconsistent gaps between the marble and the carpet. Not only that, looking down the hall, you can see that the carpet wasn’t tightly installed along the wall because the carpet is wavy along the wall. I got them to tap down the nails (they had to rip out the carpet again) but now whenever I step in that area, I can feel with my feet that the carpet is not flush to the ground– there is space between the carpet and floor. I didn’t want to bother with them anymore so didn’t bother with the rest of the issues.
All in all, there is a huge lack of supervision of BKC’s installers. After I reported the first few mistakes, Steve should have been watching his installers and their work closely to make sure they didn’t make any MORE mistakes. Instead, the installers continued to work unsupervised and did a sloppy, horrible job.
I would not recommend BKC for your flooring needs.

This place was cool. I support family owned mom and pop shops. They were real personable and nice. The process was quick and easy. highly recommended

Bixby Knolls Carpet
It’s not like you drive past this place and expect much to be inside. It’s in a mid-​century store front that most people pass at 40mph.
But, guess what? The place is PACKED with flooring materials. Hundreds of types of carpet, hardwood and tile.
My man Frank «H» in there has always provided good advice and good deals with quality installation. His dad started the place something like forty years ago. I’ve had at least five jobs in the last 12 months done by him and his people.
If you’re looking for carpet in the 90 807, be sure to stop by and talk to the humans at Bixby Knolls Carpet.
They also have a store somewhere in the OC that is also branded Bixby Knolls Carpet, which confuses the people there who have no idea where Bixby Knolls is.