Bose Factory Store

Unrivaled customer service. Replaced a device I brought in broken and un working in a timely matter. I wasn’t hassled or questioned by AJ who helped me both friendly and professionally.

Last night we called this bose location and ask if they still have the sale bluetooth headset for $ 125 they said yes they only have one more available and we ask if they can hold it for us because they we’ll be closing pretty soon and we live far from this location so I leave my name and excited to pick it up by the next day for my brother’s christmas gift. The next day we drove there even-​though its far from our home just to pick up the headset but they told us that they sold it to someone else because theres no hold item for us but we called yesterday and talk to one of their associate and only ask for my name. We are so mad and disappointed we just wasted our time and gas I won’t never ever go to this location so unprofessional.

Stopped in after a Unilocal event at the Block to see if Bose has finally decided to create WIRELESS EAR BUDS?! The answer was no. I came in around 7:45 p.m. and there were 2 guys working. Both offered to help out and answer any questions I had. I asked about the wireless ear buds and the rep said they released their 2016 line already so we’ll have to wait until next August to September to see if they come out with it. He had a theory that they’ll come out with wireless ear buds that aren’t connected by a cord so that gave me hope that they’re worth the wait.
I noticed the same Bose ear buds I bought in January from Target were significantly cheaper here. I got them for $ 179, which after taxes it came close to $ 200, and they were on sale here for $ 89.99! Also, the same teal Bose speaker they sell at Target for almost $ 200 was on sale for $ 99 (it was a Columbus day sale that ended yesterday; sad panda). I’m definitely coming here to buy any future Bose products instead of going online or to Target.

I’m giving this store 5 stars due to the customer service. I wish I got the name of the employee who helped me but he was informative and I didn’t feel like he was out to just make a sale. Awesome selection and service!

I don’t normally write reviews. This is for the stores lack of professionalism and poor customer service. I still love Bose products and will continue to buy them in the future just not from this store. Including my review of one stare because zero stars is not an option that makes this store within the last year have ⁵⁄₂₀ reviews at the one star level. Hmmmm something seems like a trend to me??? Read below if you’d like. Plain and simple go to another boss store. I’d reccomend the Irvine one if you want good service. I feel I need to give my bad review to them because of the poor experience I had. Maybe someone from Bose corporate will see this.
This is in regards to the gentlemen here that has a small kinda Afro and the manager I believe his name is Kevin. Went in here to do a warranty exchange from one replacement Bose customer service over the phone sent me where the mic stopped working after only two month. I was unsuccessful at this store and treated very poorly. Yes I was out of my original warranty where I purchased from Irvine store 14 months ago. My warranty replacement pair of headphones was sent right before my year mark.. The phone rep had told me that the good news with my replacement set with Bose that my warranty starts over worth my replacement on the date I did the warranty exchange. Meaning I have a new year warranty with them. Basically my replacement headphones are only two months old (I have 10 months left on their warranty). I have owned Bose products for over 10 years and never had a bad experience with them until now. Called ahead of time to see if they could help me spoke with the manager explained my situation that I had an issue with the replacement sets mic not working and said everything would be fine. Went into store in attempt to do exchange instead of waiting for Bose online to ship new pair (you just send in warranty pair and wait for them to receive before they’ll send replacement.)Store was less than helpful told me to call the Bose phone support to do exchange. Very poor service. Would avoid this store. Manager got involved and basically told the rep to «handle it how he wanted». Handling it how he wanted was to not help me. It wasn’t the fact that he didn’t help me which he should have and another Bose store did, I don’t get. Phone support did confirm that if you get a warranty exchange within the first year the store is supposed to honor the warranty starting over with the new warranty exchange product you get at the store or over a phone. The warranty should be able to be fulfilled either way you please. Rep at this store told me «you basically know what that means, you could say every year that there is something wrong with you headphones and get a new pair unfotunearly it doesn’t work that way.» Well you’re wrong, according to Bose, it actually does start over buddy. He also said «you know why they make you send in the original ones before they send another is right?» Yes I clearly understand and told him why. (so they get the defective ones back first) implying people won’t send the old defective ones in. He talked down to me and the manager here wouldn’t help me I’d avoid this store. I had email proofs on my phone to confirm my first purchase as well as my replacement that was sent to me. Go to the Irvine store. They are more then willing to help you, the same can not be said about the orange store. One star only for them only because the other store is awesome customer service over the phone is amazing too. Not same can be said about this store. They do not honor Bose warranty policy here.
In case anyone is wondering yes your warranty does start over and yes I was able to get a warranty replacement of my faulty new headphones that were sent to me, just not from this store.

Awesome treatment! Courteous sales people showing us the headphones and the surround sound systems! The sales man was so helpful and knowledgeable! We ended up purchasing a pair for my husband and another pair for me to use with my iPhone 6+ for answering calls and listening to music. Would I ever come back again you bet!

Bought my first Bose product a few years back (in-​hear noise canceling headphones). I love them, they do what I want very well (wearing them now). Had an issue with them and things were taken care of well. I had a great time talking with John, Kevin, and Christopher, too. I’m an advocate. The new location looks great.

Great customer service every time I come here. The staff is very helpful and always go out of their way without hesitation to check stock, call other stores or inform you on your decisions. I’m not sure why the rating here is so low. I’ve been here on several occasions without a problem.
Aside from awesome customer service and sales people like John (shout out!), Bose has always had awesome quality and sound. They also have factory warranties and make returns/​exchanges real quick and painless. Thanks for all your help and for always going the extra mile.

If I could give 0 stars I would.
I came to make a personal purchase and a few larger purchases (around 10k) for a business I consult with. I was referred to come to this location by the Irvine store and even having decent customer service on my last visit to this store while doing research on best items. I was referred to This store as I was assured they would have the accessory/​part I need in stock.
Apparently– «NO we don’t carry this item» and a complete lack of professionalism, is the answer they they train their sales staff to say instead of offering assistance. When I asked if he could please call the sales team member my colleague had spoken with at the Irvine store he rolled his eyes, VERY reluctantly took my phone and looked up in the compute. Huffing and puffing as he was doing it. If he didn’t have my phone in his hand at the time I would have just walked out right then.
Initially I was going to make all of my purchases online, but I figured I would go in and give some business to my local store instead. Never again. I will from now on buy online. $ 10,000 loss in sales today for this store to the atrocious service I received today.
Sorry team member Anthony– if you, like myself work off of sales incentives– you lost 10k to the website due to your absolute lack of professionalism and poor attitude. Sorry not sorry.

Love my new home system, they were very helpful. Thomas was great and answered all my questions and even carried it out to my car for me! Thanks Guys!!!

Needed to replace my husband’s 14 year old Bose Wave which stopped working, did you know Bose will give you a discount on a new replacement with trade in? Could have gotten the standard Wave for $ 150 off list, but deciced to upgrade to the Soundtouch with WiFi and got $ 200 off list price. Ryan the salesguy was very helpful, knowledgeable and patient with my questions and indecision about color and even offered to wrap it since I was taking it home that afternoon for his birthday. I would have given them 5 stars, but returns are not allowed at the store…

Called regarding headphone pad which had cracked on almost new QC15 and they held the last pair for me. Provided excellent directions between Sports Authority and bowling facility which really helped. Thomas Ramierz, who was very knowledgeable and profession check warranty and was able to replace pad at no charge. Friendly and polite staff. Would recommend purchasing from this location

Yes Bose products are expensive but for an audiophile such as myself I will gladly pay top dollar for a pair of headphones that really knock my socks off.
Not to say that there aren’t other nice high end brands out there with sock-​knocking sound quality but the fact that Bose has this store here is what keeps me coming back. It’s a lot tougher paying that high-​quality price when you’re basing your decision on online reviews. The kicker here for me is being able to walk in and spend 30−45min carefully listening to each model to make sure I get the one I need. The awesome displays and super helpful peeps here make it an optimal shopping experience for someone like myself. Rachel was super helpful and attentive even though the store was getting swamped.
Bose also takes pretty good care of you post-​purchase. I bring back my beat up pairs every year or so after I’ve completely trashed them to upgrade for a new pair and I always get a solid deal.

It should come as no surprise that customer service at the Bose Store is as excellent as their products. Within minutes, Rachel had solved the problem of my old remote control and replaced it with a new one. If only all interactions with CS folks were that easy!

The two employees working were great. Rachel went above and beyond when I mentioned the headphones I bought were a birthday gift she went ahead and wrapped it for me. All the while Thomas was handing out candy and complimenting kids on their costume as they came into the store. I would definitely shop there again just cuz of those two

Just left this store with the intent to always return to this location for any future products. rachel helped me out and was kind, assertive, offered recommendations that she felt could benefit me that shows both confidence and character that I train in my sales people. The store was well kept and easy to locate exactly what you may look for. Thanks guys and yes I am already using my new QuietComfort 25… I will be back for more!

ive owned bose headset and love them. went here today because i need a earbud for my headphones. I lost just one ear bud and saw on the website that they sell pairs of them. I called the store and they said they had it in stock. Walked in, and the girl behind the counter said I was in luck and she had an extra pair laying around and gave them to me :) Me not spending $ 10 on a pair of earbuds made me happy. I had to money to purchase them, but the fact that she was able to give me some for my headphones that I love made me a proud bose headphones. I appreciate them going above and beyond for me! Its something I would do for my customers.
I ride a loud motorcycle and the sport buds are so comfortable, they do not fall out when turning my head, and they do not give me ear fatigue.

I would give 0 stars if I could. It’s currently 8:20pm. I approached the store. The door was locked. Website says open til 9pm. I spoke to the gentleman thru the glass door and said I am going to buy $ 300 headphones. He didn’t want my business. Obviously they are more worried about leaving early than customer service.
The man behind the glass door just waived me away even after I showed him the Bose website on my phone. Your main website states that your store is open til 9pm on Sundays. If you do close earlier than 9pm, you might want to have the website updated. I would also suggest more professionalism and business class from your Crew, rather than a «We’re closed» and a waive of the hand like a ‘get lost’ gesture.

I’ve always been a fan of Bose sound… although I’ve never actually purchased anything from there, I just might now. The new Sound Wave II TV screen is unbelievable… a bit pricey… but really, not for how amazing it is.
Andrew was great… helpful, knowledgable, took note of people’s names, and so cute too;) He demonstrated the new sound technology built into the back of the TV screen… so no need for any separate sound equipment. This thing is amazing! Even the remote is awesome… it actually shows your remote options on the screen… so you don’t need to take your eyes off the TV!
You’ve gotta go in & check this thing out. You can also fill out your name & email address to get a chance to win it! If I don’t win it, I may just buy it. I’m gonna be going through a whole overhaul on my condo… it’s always something you need to do after a big change in your life… and this Sound Wave II would be a perfect addition.

Hopped over to Bose to check out a pair of headphones.
Ian, our assistant, guided us through a host of options. We were just window shopping, a way to escape the afternoon summer heat and a chance to visit the Block at Orange (though I understand they’ve renamed the center to The Outlets at Orange).
Nice store — neat, clean. Great speakers.
Excellent service — you’re the best, Ian.