David C. Beachler, DDS

We’re here. Lol. It took about 10 minutes to find the suite. It’s very poorly laid out so be aware that there are no directions or indications on where suite 201 is. You won’t find it next to 204 like it’s listed on the kiosk. It’s nowhere near there. You’ll have to find the north building, which isn’t labeled either. Very positive experience nonetheless.
Well actually I’m here with my son. He’s getting a root canal. So far everything is great. Perfect in chair side and complete explanations for both of us. We felt very comfortable with the entire process.
This kind of professionalism is priceless. :-)

Dr. Beachler is a true professional and walked me through my first root canal. The staff was courteous and informative. A root canal is never fun, but this was a good experience. Don’t want another root canal, but I will be back to this office when it happens. It may be difficult to find the office, but don’t blame the practice — be smart about it.

DDS D. Beachler and his staff have done a very very wonderful job for me. I would highly recommend them, and I am, actually, seeing them, again. Great dentist!
Thank you!

I have a mixed review.
So let’s start with the good first and I’ll try to wrap it up with a word of advice that will hopefully make a difference.
First things first:
Thank you to Michelle (aka Jackie) who provided great customer service. I had a hard time figuring out where Suite 201 was when I got there. After going crazy for a couple minutes while wandering outside trying to figure out why I can’t connect the dots between Suite 200 and Suite 202 in such a poorly laid out business plaza, Jackie came out to greet me. That is very helpful and polite to do and gives a first-​time customer a good impression. Customers should be valued in that way. Thanks Jackie for also understanding my dilemma in finding your Suite. Now that I know where it is I won’t have a hard time finding it, should I have to return to your office. You were personable and uplifting and I am glad you were Dr. Beachler’s assistant during my first root canal.
Ruth, you were such a sweet heart and a great Director of First Impressions. You made me as a customer feel invited and important. That’s what Customer Satisfaction and Focus is all about.
And most importantly, Dr. Beachler. Thank you for being kind, easy to talk to, understandable, and informative throughout the procedure. The other’s reviews of you so far are very very accurate and that is a positive compliment to you! You checked in with me continuously throughout the procedure and asked me if i was okay. Yes, I was great after those shots were given to me LOL. That was the hard part. You have a gentle hand when you operate and I trust that you did a job very well done. I wish I wasn’t so saddened by the way I was received by your office over the phone just a few short minutes prior to meeting you.
I hate to be one to write something negative but at the same time I have to shed this negative weight after giving it thought all day. The first impression can be ruined by a bad second impression. Today I had my first root canal. Like a lot of people, seeing any kind of doctor or dentist is nerve-​wracking. What customers, especially new customers, expect and need is a gentle and inviting voice on the phone, especially the morning of her first root canal. Nerves are to be expected and anticipated by the staff. So a quick word of advice to a certain member of staff here at Dr. Beachler’s office. When first-​time customers call your office and they are disoriented by the senseless layout of the building and are not able to find your Suite number, have patience. It comes across in your tone when you do. Now, granted she may have had a bad day, isn’t a morning person at 7:45, whatever the excuse is she’s human I get it. However, the way you speak to a new customer can really break their spirit. As a Customer Service Representative I learned something so valuable today and that is that I never want to ever make a customer feel like crap just before walking in the door because it really can make or break someone’s day and Customer Service is all about making people feel good. So thank you, other Michelle, for showing me how painful bad customer service can feel and how I want to strive so much harder in my role as a CSR and make sure my tone is so far from condescending and abrupt. I’m sorry if today was just a bad day for you but as the customer, that’s never an excuse and now I dread having to come through Dr. Beachler’s door again for the necessary follow-​up even though that’s months down the line. But that’s the effect that lazy customer service, or having an off-​day as a Customer Service Rep can have.
I was able to turn my day around once I got to work by making sure I answered the phone with a bigger smile than I usually do (because they can hear your smile in your voice over the phone) and boy have I learned that by experiencing the opposite today.
Michelle, I acknowledge that it is hard to be, as they say, «on» all the time for customers, but we have to be. Because we really can hurt peoples feelings just by our tone alone and that makes them feel discouraged. Even as CSR’s we are human too but wow i get how much we have to put on that will to go the extra mile (Just like Jackie did today by coming and greeting me positively). I felt that your tone was very impatient when I needed help and I did communicate that to Jackie when I said to her, «boy she’s impatient.» That’s not the voice a nervous first time customer needs to hear. Our customers can be hurt not just by our words but by our tone.
Forgiveness to you for healing both ways and though it felt good to give to my customers the ultimate service today after my negative experience, and as therapeutic as that was for me, I came home still feeling hurt.

I went to Dr. Beachler for a re-​treatment of a root canal that my regular dentist, Dr. Jose Lomboy, had performed. Dr. Beachler did an awesome job and found an extra canal my other dentist had missed and he discoverd one of the other canals was perforated!
But before all of that, I had gone to another endodontist in Irvine for the re-​treatment who told me that my tooth was cracked and it had to be extracted. He charged me $ 432 for those twelve minutes of his time. The lack of time he spent with me, the lack of energy spent explaining how he came to that conclusion, and my overall cynicism toward dentists now made me get a second opinion. That’s when I was referred to Dr. Beachler.
I am so happy I went to Dr. Beachler. He checked out my tooth, told me there was no indication it was cracked and was convinced he could save my tooth. He DID. There was an extra canal that my regular dentist missed (TWICE). Dr. Beachler found it and also fixed the perforated canal. Now I get to keep my tooth. I didn’t have to have it pulled. I didn’t have to spend thousands on an implant or bridge. And I didn’t have to wait months getting a prosthesis put in my mouth.
On top of the fact that Dr. Beachler is a skilled endodontist, his demeanor is excellent as well. He is very kind and gentle, which made me feel very comfortable. I am so grateful that I found him.

I had a horrible toothache 1 ½ weeks ago on the weekend. Comes Monday morning, I call Dr. Chan
. He was kind enough to take me right away (I lived only 5 minutes from his office). 2 days later I revisited for a follow up and he said I need to see an Endodontist to have the root canal.
I had met Dr. Beachler 2 years ago for the same tooth and he had recommended a root canal. I had it done before by another Endodontist. The result was not pleasant and I ended up losing both of my wisdom teeth. I was very leery about getting another root canal.
Dr. Beachler re-​examined my tooth and scheduled a root canal the next day. For 2 hours he patiently worked on my tooth. I felt awful b/​c he had to drill through my metal crown and worked on my very stubborn calcified tooth. During the surgery, he often asked me how I was doing to make sure I was comfortable and explained to me what he was doing. His gentle demeanor really puts you at ease.
After the surgery, he provided me with after-​care instructions and personally walked me out to the front office. He also gave me his business card with his pager # on it and said to call if there was any question. Wow, if that’s not someone who cares, I don’t know what you’d call it! His staff is also very friendly. Ruth, the front office administrator always has a pretty smile on her face.
If you ever need an Endodontist, give Dr. Beachler’s office a call. I can’t make your pain go away, but I can recommend Dr. Beachler to make your experience more pleasant.