David’s Bridal

Absolutely terrible! Would never recommend them to anyone. They overbook appointments and you will be waiting for fittings and service. I bought my wedding dress there and paid for alterations. They messed up the alterations and had to come back for another appointment. When I got there the dress wasn’t even completed yet and I had to wait 45 minutes to even try it out. Poor service. Never get alterations there over priced and poorly done.

I recently went there for an appt, which I scheduled online for a Friday afternoon. The store was packed and there didn’t seem to be enough staff to handle all the ladies who needed dresses. I had looked online and had an idea of what I wanted as my wedding is not your typical wedding, but more of an elopement to Vegas. The girl assigned to me was very helpful but I was pretty much on my own to get what I wanted. I searched through the store and picked a variety of dresses. My mom was with me. She and I worked alone, and found the dress I eventually bought. The girl came to us, and to be fair, she was very sweet and attentive (when she had the time). She searched for the dress in my size (i didn’t find one) and I was pleasantly surprised! I bought the dress! I went back for my alteration and Matt pinned the dress and helped me design a new look to it. He was FANTASTIC! So sweet and friendly. Despite the store being understaffed, he made my day! Looking forward to going to see him again for the final fitting.

Waste of time, twice. Came here almost a year ago to try dresses on. The woman who greeted me was visibly annoyed she would have to talk to anyone or do her job. They only carry smaller sizes, so if you a 12 you’re really shit out of luck. Fast forward a year– I decided to give this place another go. The girl who worked with me didn’t listen to a word I said. She stacked appointments and was more interested in her other customer. She brought me all of the wrong sizes, thus making me feel self conscious on a day that is supposed to be exciting. This place is a joke, and should honestly be shut down.

Wonderful experience, thanks to a lovely woman named Tara F. She is an absolute gem. Fantastic customer service, listened to my daughter’s preferences and also encouraged her to try on a few dresses she never would have. She was incredibly sweet, wasn’t the least bit pushy, checked on us several times. Even though the place was very busy (it was a Saturday afternoon, so of course it was!) and there were kids (what the heck?) running around, she gave us the attention we needed. We were looking for prom dresses and she treated my daughter like a bride. I honestly wasn’t expecting such great service, especially after seeing negative reviews. We went there for the selection and came away with a fantastic experience. Couldn’t have been better. Thank you, Tara F! You are a rock star and I hope David’s appreciates you!

I got my wedding dress from here, it was affordable, beautiful, came in on time, and Naomi was awesome. That said, I came during the day, during the week (slower times) WITH an appointment every time. Would have given my experience with my wedding dress 5 stars.
Unfortunately, the experience is completely different without an appointment. I am now shopping for a bridesmaid dress. So yes, I am not a bride (who are and SHOULD BE given priority) and I came in on a Saturday afternoon without an appointment. I didn’t expect to be showered with attention. However, not one single staff person said hello, asked if I needed help, OR said good bye to me on my way out! That’s what really got me… there was a woman in the front behind the counter on my way out who looked right at me and said NOTHING, didn’t even smile. I understand RBF but I also understand customer service and that’s not how you interact with costumes even if they don’t buy anything.
Anyway — I still recommend them as an affordable and beautiful option for your wedding gown. Try to take a day off during the week or a slower time and DO NOT GO WITHOUT AN APPOINTMENT, even if you are «just looking» at this point and not ready to buy!
For your bridesmaid dress needs, go somewhere else.

It’s a bit chaotic as far as understaffed and not being able to give the attention each bride deserves, especially with an appointment. 6 dresses doesn’t seem like an unreasonable amount of dresses to try on but we just started get the vibe she wanted us done. We went to Lucilles down the street and my cousin found a gorgeous dress there with A+ service.

Brought in my bridesmaids for a fitting.
They were never measured once. Our sales associate jumped around to different wedding parties rather than just catering to us. My information on my account couldn’t have been more wrong.
The color I had in mind was limited as far as ordering time and we needed it in a hurry, so I was willing to compromise. Not the associate. Brought over one dress to try, and only one more when I requested more options. I had to settle in the end for another two colors entirely and my maid of honor was hardly catered to at all. Also, you don’t toss someone a clip and have the customer do it themselves. You assist in clipping the dress so it fits. My girls shouldn’t be holding their dresses up for 20 minutes.
When I’m in a bridal shop, I expect to be catered to from beginning to end. This didn’t even remotely happen. Never coming back again and never recommending.

So, today I started my very first dress search at David’s Bridal, and while some of you who had a great experience and found your gown, (that’s great for you), here’s how my appointment went. I walked in and was greeted very politely by the manager, who then told me my consultant who had been assigned to me has not worked there since February. That’s fine, so now I was told *** would be right over, but no, she’s busy, so *** will help me out instead. But just to let you know, *** will be taking care of you along with another bride. Ok, fine, as long as I get to find something to try on. A LONG while later, the 4 dresses are brought into the room, I was told to start putting the first one on and she’d be in to help me button and zipper it up. Well, almost another LONG time later with no help, (try holding up your boobs being half naked!) Mom has to step in and help out, tried on all the dresses, on and off with no consultant in sight. Meanwhile, ***comes in on my last dress thinking it was my first, without realizing SO much time has passed. «Long story short», over an hour into my 1 ½ hour appointment, we walked out, passed a few employees who didn’t say anything to us, and didn’t get my dress. With 15 minutes left of my appointment, I saw my consultant 3 times, no help from anyone, countless excuses after I called the manager, and thanks to the worst, «most exciting experience finding a wedding gown and bonding with my mom» day, I can’t wait to try my other options. I called when I got home, the manager said «We thought that was you walking out,» and told me every excuse possible, taking my bride maids, my mother and myself elsewhere, HORRIBLE experience!

Why shop anywhere for accessories? I decided to make an appointment before we came in to try on some accessories for my dress. I had already purchased a beautiful sample dress before in NYC. So we brought it with us, and had no problem brining it in, trying it on and using it as a bag drop for the accessories.
We were initially helped very sweetly and efficiently by the lady at the from then we were left to our own devices, which for us was great!!!
We finally purchased two accessories and the woman at the register was knowledgable, personable and considerate to answer all our questions even as we walked away from the register!
Would recommend for accessories at reasonable prices as well as dresses and standard bridesmaids attire!

Walked in to this David’s bridal and was not even acknowledged. There was a lady at the front by a podium whose job seemed to be greeting, yet she did nothing of the sort. Looking through the aisles and not one person stopped to ask if I needed help despite standing a foot away from me and staring me in my face. It wasn’t busy and multiple employees were just standing and joking around while I, someone wanting to ask about a dress was being ignored. This is the second time and a week I’ve gone into this store and received no service. I don’t recommend this store if you need help, they clearly do not like doing their jobs.

I gave them 3 starts because TESSA was awesome. I made an appointment and by my good luck, she was my stylist. She chose dresses for me that I would never have chosen on my own. And I bought one of her suggestions! She also told me to wait on buying the veil, which was good advice because it was $ 200! I will go somewhere else for the veil. At the checkout, it turns out my dress was on a one-​day sale and I got another $ 100 off. I loved that. And my bridesmaids got $ 20 off their dresses, BUT it will take almost 8 weeks to arrive (they said because of the color.)
On the downside, the seamstress who took our measurements was one of the rudest people I’ve ever met. Especially for someone who has to touch your body to take measurements– she should be more understanding and friendly. Get a new job girlie!
Overall, the store was very busy (even though they said it was a slow day!) I can see where some folks may feel like the service was inconsistent and chaotic. But I had a good experience.

Took my daughter here to shop for a prom dress. The selection was only okay. Had we not had Samantha helping us, we wouldn’t have tried on the last 2 dresses she suggested. Although we didn’t buy anything that day, I would still recommend checking this place out. Thank you Samantha.

Eh. Staff was over booked, inattentive and pushy. We knew what we wanted, made an appointment so we could get in and out and we made it very clear alterations were not needed.
We made an appointment and even then our assistant was helping two other parties, which is flat out unacceptable. It’s not as if these parties were lingering, they walked in when we did. We knew the styles we wanted but were urged to try on other dresses — which we refused to do, in a polite manner but then the service became even more so absentee. Thankfully as I mentioned we didn’t really need our hands held we just needed to try the dresses on.
The online prices were at a minimum $ 20 cheaper, and the store can’t match their own website? Save yourself a headache, know your size and order online.

If bride buys her gown her bridesmaids get $ 20 off their gown. However on the website they are cheaper but the store won’t take the $ 20 off from website price. Also, website offers free shipping, if ordered from store they charge shipping to your home. Most of their gowns are made in China. Might as well order from China yourself. You can have them custom fitted with the correct length so you don’t have to pay for hemming/​alteration which by the way, the store charges you extra for.

The salespeople were unrelenting about signing me up for their mailing list as we walked in, but then profoundly dispassionate about helping me thereafter; we went through dozens of racks by ourselves with zero guidance. Oh – beware of this mailing list, by the way; evidently giving your information to DB means signing up for twelve different scammers to immediately start calling you at all hours of the day and night about free honeymoons, cookware, gas cards, etc. That is not the particular store’s fault, I suppose, though it would have been nice for the salesperson to inform me of this missing page of the document I filled out.
I tried on a few dresses which were generally overpriced for their quality and condition (granted, the same dresses were on sale for next to nothing online and presumably not tried on dozens of times). My MOH helped me in the dressing room because several consultants were busy with a bride that apparently seemed wealthier or more prepared to buy. Though one did passively remark, over another bride’s shoulder, «Yah, that dress works with your body shape.» Um. Wow, thank you! I feel like a magical unicorn fairy princess bride!
We finally gave up and went to a real salon where I got a beautiful custom gown, champagne and proper assistance. I’m glad this first trip was not indicative of my other gown shipping experiences.

I consider myself a pretty patient person. I’m ok with shopping also… that being said, my wife and I took our 3 daughters here to look at dresses they had seen online. We walked in the door and were actually greeted very politely. The woman looked as if she was about to leave. She asked my wife how she could help. My wife showed her the dresses we were looking for. The woman said we have those. She pointed us in the direction and promptly called someone to the front. This is where it all feel apart.
We looked around and found one of the dresses right away. Had them in our hands and waited for the associate… and waited.. and waited. My youngest daughter (8) was very excited to try the dress on. Needless to say, she got bored and anxious while we were waiting. Not a single person, of which I saw 6 women and one man, asked if we needed help. I was now getting very impatient so I went and brought it to thier attention. They said they would be right with us. Another 5 mins and someone did come over. We showed her the dress we couldnt find and she wandered around for a while and finally came back saying they did not have it and just wandered away! My wife then asked the closest person if they could check other stores. The woman replied only with what size. We said we didnt know because she needs to be measured. The woman simply replied, guess!
Eventually, she did finally measure my oldest daughter and said she could possibly fit 4, 6 or 8… maybe a 2. At this point I am beyond aggrivated. That was all she was going to do for us.
So we grabbed a similar dress to have her try on. We asked if she could try this dress on and we got a passing, the fitting rooms are there. My daughter walked back and was not sure which rooms were in use and which were not. She finally asked the woman as she was passing again, and she said, just try 3 and walked away.
My daughter went in to try it on. She nor her mother could get the zipper to zip. Not that it was to tight, but the zipper was not working. She just gave up on it.
We still had the dresses in hand for the younger two to try on. We just sent them to the same room. One fit the other need to try another size. Not a single associate came back to say anything!
There was a complete lack of any customer service and all but the original woman who greeted us were rude. I truly do not know how they stay in business in such a service oriented industry. I truly hope we never have the unfortunate luck of having to go back there.

I came here on Saturday to shop for my wedding dress and my bridesmaid dresses. My family is in CT, so it was a good middle point that I could have my mom attend.
I had a pleasant experience. Tessa was my stylist — she was great. She listened to what I had to say, and helped me pick the perfect dress. She added her own suggestions to my selections but wasn’t pushy with anything. I could tell some of her questions/​chit chat was «for the job» but I didn’t mind. She was very nice and helped out a lot.
She was also great in helping with my bridesmaids pick their sizes. Again she would always give her input, but was never pushy about anything and made the experience very comfortable.
The dress I chose was supposed to be a clearance/​off the rack dress, but luckily they were able to order it online for the same price and I have a brand new dress to pick up in December! (The dress I had tried on was a bit torn and dirty and had definitely been tried on A LOT)
The selection of the store was great — lots of dresses and styles.
Only negative about the store that I had — I know the weekends are a busy time, but the way they had the store set up was a bit awkward. I was paraded around all the other people in the store in my dress to show off to my party. I wish it was a bit more secluded and private.
Also, when I first walked in, the people at the front didn’t acknowledge me. I was still waiting on people in my party to arrive, but it was kind of a turn off that 3 people didn’t say a word to me. I think 2 of them were in training and didn’t know what they were supposed to do.
Still, I was very happy with my experience and I would recommend others to try them as well. I just am hoping my pickup and any alterations I do (if any, I’m not sure if I will take it somewhere else) goes as smoothly!

I went to another location (Danbury) as reviewed, due to Cherie being soooo nice over the phone. I wish she was the person that actually was the consultant. I drove from Bridgeport to Danbury. The lady didn’t pay me any attention and the bride next to be brought so many people it was intimidating to even walk out. My consultant didn’t listen to any of my request and keep pushing dresses out of my budget. Needless to say I left.
I drove straight from Danbury to Orange and WOW! these ladies we so nice. I don’t know if they felt bad due to the other location or they just normally are that nice. It doesn’t matter– the point is I found my dress and was shaking! It was a great experience and I’m forever grateful!!! (Thank you Jennifer)

I’ve been to this David’s location 3 times… once with my sister who was shopping for a wedding dress, the second time when she had a fitting for the dress she had purchased and a third time to buy myself a maid of honor dress. The first two visits I also tried on a few dresses for myself (hence my purchase during my third visit). My sister had some reservations about the saleslady who ended up helping her, but it worked out fine. She was a bit ditzy and unorganized, but pleasant enough. The entire staff seems to multitask depending on how busy the store is, therefore whoever is helping you in the dressing room may up and go to the front of the store to do some other task. My mom had to a help a poor girl who was practically abandoned in the dressing room and needed help zipping up the back of her dress. My mom was happy to zip her up and flag down a salesperson.
The dresses are what you pay for… cheap. My sisters dress is a second dress for her destination wedding – so she wanted something cheap and easy to bring on a airplane. The dress itself is really nice… a one-​shouldered deal with beading/​bling on the bust area and a light, flowy bottom.
Upon our second visit, when we went in to do her fitting, there was an outside section of the dress that separated from the body of the dress… yikes. The seamstress on duty fixed it while we waited and I think it turned out fine. Although, the dresses I tried on all had issues with the zippers, so I hope not to run into any issues on the day of the wedding! I ordered a $ 99 MOH dress with a $ 20 coupon… so $ 84 including tax… not bad for a dress I’ll be in for a few hours. They also give you a $ 20 Shutterfly dot com coupon with purchase so you can order photos, cards, etc. Nice touch. Also, I ordered my dress with a promise that it would be in within the month… they called a week later and it was available for pick up.

STAY CLEAR!!!
Make the drive to Danbury. My friend got married last summer, and I went with her to all of her fittings at the Danbury location. She was treated like a princess, and I was so impressed! I made the most regrettable decision to go to the Orange, CT location.
The initial dress appointment perhaps would have gotten three stars, however the woman was not even excited for me when I found my dress… but I shrugged that off. I was on cloud nine, and could not believe I found my dream wedding dress!
I went in for alterations… worst day of my wedding planning life. I will not rehash all of the horrific details of how rudely I was treated from the moment I walked in the door, but I will say go to another location. I agree with another poster, read reviews from other sources as well. They speak for themselves.
For brides on a budget like myself, please go to Danbury. Or pay a little more $$ to be treated the way a bride should be treated. Don’t put yourself through the disappointment during this exciting time in your life.
Just avoid!