Elegance In Time

Can you rate 0 stars please.
These people are horrible. The worst customer service possible. The old lady who owns the place needs to just die.
Got my clock repaired by them. Then it didn’t work. Then they wanted me to pay again and won’t give me back my clock. I am not having to sue them in order to get my clock back.
DONT DO BUSINESS WITH THESE PEOPLE.
I WILL UPDATE ONCE MY LAWSUIT IS FILED AND POST PICTURES OF THE LAWSUIT FILING.

Christa is the owner of this beautiful store she has been working for 40 years selling and repairing amazing clocks. After so many years of working I’m doing an amazing job to our community I would recommend every customer who comes here should give her a big smile and a big hug and tell her how much we appreciate her talent.
They treated me very nicely in 2009 and also when I came again they repaired my cuckoo clock within 20 minutes and made me feel so good God bless them

I was very unhappy!!!
They had my mantel clock for close to one year!
When I picked it up I brought it home and it didn’t work!!!
I will be taking my clocks elsewhere!!!

BEWARE!!! Stay far away from this store! Their customer service is absolutely the worst I have ever encountered; the owner (family owned business, so the mother here) is the rudest person ever. Purchased a brand new grandfather clock from them which arrived damaged, and the owner of the store says she knows nothing about it and won’t even come on the phone! When I purchased the clock, the daughter Irene helped us, and she is the sweetest most nicest person. Then she has a falling out, quits, and the mother takes over. I got delivered a clock with holes in the wood, and was told «don’t know anything about it, don’t really care, do what you want»! if the daughter Irene still worked there, I would give this store 5 stars. With the mother who has now taken over, you’ll be dealing with the wicked witch from Oz…

DON“T USE THEM!!! My experience is similar to most with this shop. Dropped my large wall clock off on October 6 and was told they are running at about a week for simple repair. After 2 weeks I called and was told, they hadn’t’ had a chance to get to it yet. After 4 weeks I was told it was in pieces and should be ready soon. I called today (almost 7 weeks later) and was told they changed the battery and nothing is wrong with it! I went down immediately to pick it up. They charged me $ 15 (their minimum). I asked «for a battery?». She said «we didn’t change the battery». After a few more questions she said they aligned the arms and it’s been keeping time. Those are the facts. The subjective parts… ladies are rude to each other and to customers, no one seems to care about treating customers with any value here!

Had a clock there for a month and never received a call as to whether it was repaired or not. I finally went in there to see what was going on and the two ladies there were extremely rude! When I asked about my clock I was told it could not be repaired — I asked why not and was rudely refused an explanation and told to just take my clock. If this was the last clock repair place on earth, I would make a sun dial before I would go back to this place. I will be more than willing to drive further to go to a different clock repair place next time.

. They are very busy and are honest that it could take awhile to get an estimate or your repairs done. The work is worth the wait.

If I could give no stars I would. DO NOT EVER STEP FOOT IN THIS STORE. The owner (if that is what you want to call her) is absolutely the rudest old miserable excuse for a woman I have ever come across. My 85 year old mother took an old German mantle clock there in November to be fixed. Got it back in January (after SEVERAL phone calls and visits to find out what is taking so long) and have had nothing but problems since. Took it in today only to be told «drop dead» by the old crank. My mother paid $ 300 to have it fixed and we are told we are the problem. I can see why they never answer their phone. We have been nothing but patient and nice about this, then when I say we spent $ 300 and it has been 6 months of problems, she lost it. What good is a one year warranty if they don’t honor it. The daughter (or other crank that works there, she looks like a younger version of the old bitter lady) is no better. She will pretend she wants to help you, then pass you off to the witch. When I told her shame on her for taking my mother’s money, she said she was glad she took it! I hope the store shuts down. Their clocks are over-​priced and over-​stocked. The repairman was nice, he should look for a job somewhere else. The old bat probably doesn’t pay him enough. DON’T go here and read the other reviews… I wish I knew ahead of time. Now we have to find somewhere else to go and start over with repairing it.

My horrid experience with Elegance in Time mirrors exactly what the other reviewers suffered. Left a windup clock to get an estimate on a cleaning and tuneup. After two weeks checked the claim slip and it states: Do NOT call within 2 to 3 weeks to check on clock, we will call you.
After five weeks I finally got tired of waiting and was told they had 250 clocks in for service and they had no idea when they would get to mine.
After six weeks got a call saying my clock was ready. No estimate, no advance notice about the charge. When I picked up my clock I was told the charge would be $ 135!!! To clean and oil a simple windup clock. The woman was very rude and acted as if they were doing me a favor by taking their precious time to get this done.
It only took 3 days to realize the clock was still losing 3 to 5 minutes. They had done nothing to fix the adjustment.
What time is it? Time to find a clock shop that has customer service, reasonable charges and actually provides an estimate before doing competent service.

My experience with Elegance started well. My wife had a German wall clock that had been left sitting for a long time. On a recommendation we took it to Elegance for a rebuild. The man who helped us was polite and very positive to deal with. The work was not cheap, but seemed reasonable. The clock was done in a few weeks, which also seemed appropriate.
A couple years later and the clock action ceased functioning. Specifically the pendulum seemed to have become disconnected somehow from the springs. So I brought it back to Elegance. The woman (perhaps Christa was her name? Regardless, she is the only woman I’ve ever seen there.) was quite grumpy and, apart from seeming to be clueless as to their past project filing system, treated me as if my existence was inconveniencing her — being the only customer in the store. Nevertheless I left the clock with her for an estimate.
Three weeks later I still had not heard from them. So I drove over to check on the clock. Again I was greeted surly by her. I had to help her find the clock, which had been left on the shelf an NOT EVEN LOOKED AT YET. So I politely pressed her for some kind of estimate at least to how long it would take to get an estimate on repairs (yes, I asked for an estimate for an estimate!). She took the clock and said she would hang it up «right now» but that it would take «at least a day» before she could get back to me. I told her that was fine. Then I tried to give her my number, just to be sure she had it. She refused to take it, telling me that it must on the ticket (in the other room). I walked over to verify this, puzzled as to why she wouldn’t just jot it down on a paper near the register as a backup.
TWO MORE weeks and I received no call. So I drover over AGAIN. This time, surprise, surprise, the surly woman was there to «greet» me again. As there was another customer writing a check I asked her if I could use their restroom while I waited. She sighed, as if this were a great effort for her, and flipped on a light switch to a back hallway and motioned me over there. When I came back She asked what I wanted and I told her I wanted my clock back. She asked for my receipt. I told her I didn’t bring it as no work had been done, nor an estimate offered. She said I still needed the receipt. I insisted that I was here to pick it up, and could obviously prove my identity with my license. She looked down and was quiet for about 30 seconds, then asked me to describe the clock. So I described it by size, type, origin, glass style and repeated why It had been brought in. So we went to the repair room to find it, which she seemed unable to to — looking at the tags on several clocks that were clearly not what I had described. I found it for her, hanging on the wall of that room and she carried it to the front counter. She studied the paperwork and then pronounced dismissively, «Well, there it is.» So I picked it up as I heard her tearing the repair order. The end.
In short, I would take the long time to learn clocksmithing, or whatever the term is, and fix clocks myself before I would ever return to this store.

If this was the last clock repair store on earth I would not use them. Took over 3 months for a simple tune up, parts were lost when reassembled, they denied any responsibility for this and increased their charge. When questioning the transaction, we were dealt with rudely & hung up on by the owner/​manager. Their customer service is horrible. Rude, rude rude.