Enterprise Rent-A-Car

Mr Cole did a great job on time home pick up. 2^nd day on the job internship from Cal state fullerton. I was in and out properly
Thank you Sir

This place isn’t even worth a star for what they made me go through. I was in accident where someone rear ended me and their insurance company sent me here.
First, my I asked for something somewhat comparable fuel efficient wise to a Prius, because I do drive a Prius for the fuel efficiency. Once I was there I was told my car was at their other location and I was driven there to get it. Turns out the «other location» was a repair shop, where I was given the wrong car, a car that wasn’t actually fixed. The sales lady and repair man stopped me as a drove away to give me another car.
I was given a second car and drove away. I went to work and home that evening. The next morning I walked out to the car to find a HUGE oil leak coming from the car! I checked the oil to make sure something was in there, to see if the car could be driven and I immediately called the branch to report the issue. The tank was half full… The guy I spoke to told the car just went in for an oil change and the leak was normal and to keep driving the car. I said no… and demanded to exchanged vehicles. I don’t want to be liable for whatever other damage will be caused by this issue.
I exchanged the car at a second location and everything went smoothly, up until a little over 24 hours later when I received a call from the guy I dropped the oil leaking car off with. He told me they’re filing a claim against me for the damage done to the vehicle. The damage being a bent frame and a cracked oil pan…
I was instructed to call the original location, in which I did immediately, but no one could help me. They said they only know as much as I do and I had to tell them to call me when they knew more. The next day I called the corporate help line to report the issue, I was told I’d hear back from the regional manager in 3 days. After a week I called back, and they had no record of my first call.
It came time to drop off the rental car, the entire morning was spent calling the area manager at corporate to tell him the story, express that I did not cause the damage to the vehicle, I felt I was being framed, and I wanted a written notice that I wouldn’t be charged. I was unable to get a hold of anyone who could help me. I dropped the car off and the lady at the desk asked how it went. I told her my complains and assured me the area manager, whom I tried to get a hold of that morning would call me right away. It’s been weeks… not a word from anyone.
Not only where the entire staff unprofessional by the way they handled this issue and an upset customer, but the corporate office was unreachable and has not bothered to followed up.
I was given a car that to my knowledge had an expired registration. The sticker on the plate was not up to date and the slip in the glove compartment had expired. The stickers inside the vehicle said «No Smoking» yet there was ash everywhere, the car was not cleaned and had stains all over the seats and dash. I’m incredibly upset with the way they handle their customers, and even if they are not filling a claim against me… walking away and not saying a word is not way to keep customers coming back.
PLEASE take this into consideration when looking to them to rent a car.

I had dropped my car off at a local Body Shop. As the repairs were going to take a couple of days, the shop owner suggested either Enterprise Rent-​A-​Car or a competitor of Enterprise for my car rental needs. The shop owner had said that he had a good relationship with each business and that they should treat me right.
My wife and I had done business with Enterprise in the past, without significant issues, so we went with them. We entered the office, and despite there being people in the waiting area, we were helped after only a minor wait.
When we started to discuss our rental needs, we informed the lady behind the counter that we needed a rental while our car was in the shop. On previous dealings with Enterprise, we were told that if we were renting a car for a trip or some sort of other personal reason, our deposit would be $ 300.00; however, if we were renting a car because our car was being repaired, the deposit would only be $ 100.00. Imagine our surprise when we learn that in order for the deposit to be $ 100.00 while you car is being repaired, the repairs must be paid by an insurance company or a body shop, etc. If you are having your car fixed and you are renting the car out of you own pocket — it is STILL a $ 300.00 deposit. Never was this explained to us in the past.
Okay, we pay the $ 300.00 deposit, only to find out that the daily rental rate for a compact car is $ 49.99 per day! Well, we needed a car, so we took this. They explain that they have no more compact cars, but they will upgrade us to a small SUV. We go out and do the external inspection, learn about the rules as to what constitutes damage, ect, and I sign/​initial everywhere I am supposed to. As we are getting into the car, my wife informs me that there is VOMIT in the area where she is supposed to put her feet!
We immediately go back to the office to bring this to their attention. The lady’s response was something along the line of, «Wow. I should have noticed that!» They get us into another car and we go along our way.
Because this was a referral from our Body Shop, I let him know about our experiences and I ask him if the other shop might be able to help us out. Within ten minutes, I was contacted by the other rental company and they had agreed to give us the daily rate that they reserve for the Body Shop (a rate of $ 25.00 per day with only a $ 200.00 deposit). We returned the Enterprise car and went with the competitor, before the day was done.

These girls hooked it up. Nicole and Danielle I think sorry I’m forgetting your name I think but they were very patient with our issues. Thanks

I had a great experience using enterprise rent a car for my AZ trip 2 weeks ago.
I was in an out in 5 minutes by reserving online. Good staff.
Thanks guys
Will come back

Their employees are nice and the rates are good, but the line is too long. Way too long of a wait to get a car and drop off a car. Kinda a dirty office as well. The cars are about the level of any other rental car company. They are also pretty strict about the entire renting process, more so than their competitor.
I would probably go somewhere else for my car renting needs.

Close, convenient and the pick up service is such a boon. Even with my family of 5 cars and people it sure is nice not to have to rely on a ride to pick up a rental car! The truck we rented was in great shape, easy to drive and had a good strong air conditioner — which is very important when you drive to Arizona!

Horrible costumer service, made arrangements for my husband to get picked up from a repair shop near by and never showed up, no phone call to let us know they weren’t able to pick us up. If you are not able to pick a customer up, let us know! My husband found a way there to pick up a car and they didn’t have the car he needed so had to über home. Worst communication effort ever…

Rented for a trip to Yosemite. Car was a black Ford Fusion. Inside was acceptable, but outside was filthy. I had to take it to a car wash before we could leave on our vacation. Also, we did not pay for Sirius radio. But soon discovered that without Sirius activated… USB does not work. So only AM/​FM for entire trip. Would be nice if they were more forthcoming about that fact. And the car had the speed limit restriction activated. which pinged a warning long before reaching the set limit to make you aware you are approaching highest allowed speed. Annoying ping every few seconds on the entire trip. Again, they really need to make these settings known to their customers.
Along with several other reviews, I agree this location is completely understaffed. I have rented here many times and there is always a line of people either waiting at counter or waiting for a vehicle. Their staff is friendly and efficient… but they are seriously overworked trying to help their customers.
This location is very close to my house so I’ll use them again. But I would not give them a high rating or recommend them to my friends.

They were fast and easy to work with. Only reason I docked 1 star was because I had to go wait at the car wash. I had an issue with a last minute reservation I had made and Enterprise worked with me and had a vehicle for me the next morning. The agents are nice and I even got a ride home when I returned my car. I will definitely be using them again

Very busy. Staff was doing the best they can — nice people despite a very busy Saturday.

4^th location I have been to today and no cars are available. Horrible. Set a reservation and when I showed up Stephanie said they only have a 2 seater cargo van available. I’m not a psychic but it was almost as if she was happy to see that I was not happy.

Kelly was excellent, she called 6 locations looking for the car I wanted and got it! Always choose this location for this family owned company! Thanks Kelly!

My wife and I have rented here a couple of times and although service is friendly, this locations suffers from a couple of issues:
— The carpet is always dirty and overall the office looks disheveled and poorly maintained.
— They seem perpetually understaffed, particularly on Fridays and Mondays.
— They’re consistently late when you need a ride to the location to pick up your car.
They move as quickly as they can to get you through check in but then you often have to wait because there’s no one to actually get you to your car. It’s rare to be here in the morning and not have at least 5 people in the waiting room.
Again, service is nice and they move as fast as they can but it seems like they’re spread too thin. It doesn’t help that there’s always a sales guy or manager in the office that seemingly doesn’t care that the front is going crazy.

If I could give them zero stars… I would. Their customer service is abhorrent. Their representatives make promises they never keep. They NEVER call you back. They make bullshit excuses for why they do things. They don’t try to help you AT ALL to rectify their nonsense.
And to top it all off, they debit your credit card on file without authorization or even the curtesy of calling you to let you know they are going to arbitrarily take your money.
I will never use this location specifically and this company in general to rent a car.

Definitely a 5 star rating! My husband and I rented a car online and when we arrived we were greeted with a warm hello and only had to wait for ten minutes before being helped. We were upgraded to another car with no additional charge. The lady asked about the additional insurance which I don’t normally get but she informed me if anything is to happen we would walk away no problem. At that point I got it. Unfortunately the rental was sideswiped in the hotel parking lot leaving paint marks in the rim and sidebumber. When turning it in I showed her the damage and with a smile she said no problem you got the insurance. Thanks for such great service!

Customer service here was incredible… I’ve never been happy walking in and out of a car rental before… but this place was fast efficient and were completely accommodating. I guess I’ll be renting from this office from now on.

The customer service agents were friendly and helpful. I didn’t have to wait long while standing in line. Unfortunately, my car only had half a tank of gas and the phone charging adaptor was broken. It would have been helpful if someone would have warned me about the oil and tire maintenance lights that were signaling on the dash. Made for a nervous drive not knowing if the car required maintenance or not.

I’ve come to this Enterprise Rent-​A-​Car location at least 3 times now, and every time the service has been great. The employees have been quick and attentive. They have also been agreeable and clear in answering car and billing concerns when they came up.
Tip: Give them a call if you might be running late for your return time.
I look forward to doing business here again soon.
Special thanks to Jason at this location for the great job he does.

I was a frequent enterprise customer in my previous career. Today I needed to find an SUV for a sudden emergency. Miranda, the sales rep who answered my call, was ridiculously rude and unqualified. I have NEVER been told a pick up is not possible, until today. On top of that, she couldn’t provide me with an additional location to call? How insulate can you possible be towards a paying customer?
In my opinion, if she represents the type of people who work here, you’d be better off using public transportation.