Gateway

Just toured property and leased! It’s very nice and looks like a great place for my family to live while saving for a house. So, I Just leased a 2×2 here at gateway on the middle floor. I’m curious to see how my move in goes and I’m sure I’ll be updating my review shortly.
Kaylyn is a great sales specialist to deal with.

Love.Love.Love. I have been so impressed since the first day I came for a tour. I was greated by Iana and she has been AMAZING! She really was a huge part of one of the many reasons this was the place for me. I was impressed with the main pool area. For such a large complex the grounds are kept clean with a resort style feel through out. I love the cabanas with the tvs, waterfalls, bbqs, fire pits and on-​site gyms. I’ve been pleasantly surprised how quite it is even while I have my sliding door open. The apartment doesn’t feel like just any apartment, the high ceilings and granite counter tops make it very nice and its great having a washer and dryer in the unit. The walk in closet is spacious and so is the bathroom. The walls are pretty sound proof, I haven’t heard the neighbors above or to the side of me. I had one maintenance request and it was completed the next day. I like that there are monthly events for the residents and food trucks every wednesday. Gateway is conveniently located to so many great places with easy access to the freeway.

10-​Month Update:
As the end of our current lease approaches, we are preparing to begin a new lease at Gateway. Having suffered and unexpected financial setback late last year, we are now considering moving to a smaller, less expensive apartment in the Gateway community. It seemed like the best idea, since we were happy with the facility, and staff. Unfortunately, each time we make an inquiry about an apartment that appears on the Gateway website, we are met with some lame excuse about why that apartment is actually NOT available. I recognize that ‘things happen’, and the listings on the website can’t always be 100% accurate. But I am beginning to feel that the Gateway leasing staff may be trying to prevent us from downsizing. Perhaps this is a directive from the Irvine Company, but in my opinion, it is bad business. Leasing Agent Joe has basically advised me not to look at the listings on the website; just wait for him to contact me when a unit becomes available. In my mind, this roughly translates to: «Don’t call us, we’ll call you.» It’s still early. We probably have another 30 days or so to make a decision. But I am beginning to suspect that no one here is interested in helping us make this move. After making our lease payments on time every month, I was hoping for a little more consideration. But perhaps this is the ‘wake up call’ we needed, to encourage us to look elsewhere.

The property is brand new yet the apartment was not cleaned prior to move in. The windows were never cleaned nor were the cabinets and bathrooms. The air is strong enough to cool the entire apartment if all of the air vents are on. The workmanship is poor with sloping floors and countertops, poorly done wood trim and bottom line washer and dryer. Three months and we still do not have a trash shoot, access the gym or pool areas. Service response is very slow and incomplete. Carpet was installed in the cooed iota just this week and the carpet people just swept the dirt to the side and left it. The hallways are dirty leading to the elevator. The elevator is filthy. There is an ant problem in many of the units. I’m paying above what this place is worth. Don’t be fooled by the greenery and nice sales people.

I relocated back to SoCal after 20+ years in the Midwest. I knew I wouldn’t be able to afford the square footage of the homes we had in the Midwest, but I wasn’t ready for apartment living… at least I didn’t think so.
I responded to an ad for Gateway and made an appointment, but I was not in a hurry to move in because I was staying with family during the transition and wanted to find just the right place. I was impressed with the facility, as it is absolutely beautiful in landscaping, courtyards, quiet garden areas, etc…, but I didn’t think there was any way I would be happy in an apartment. My leasing agent, Kaylyn, after listening to my story, gave me a tour anyway. The apartments were lovely, but, again, I didn’t think I was cut out for apartment life.
After the disappointing journey of spending another month looking at other types of places… town homes, small homes, a variety of locations, I got a call from Kaylyn telling me about a floor plan that had just been released in the new phase, Gateway II, that she thought I would like. I met with her within the hour and was reminded of the wonderful amenities that come with apartment living. The fitness facilities (no gym membership would be needed!), the beautiful pools with cabanas, the dog parks, and all within a gated community that is accessible to I-​5, the 57, 22 and just minutes from the 91, 55 and 405.
I was able to choose a location that is brand new. Kaylyn listened to my needs and really hit a home run with the new floor plan. I have been there nearly three months, and I now find myself so happy and grateful for such a beautiful place to live. The move-​in was seamless and hassle-​free. Every single request or maintenance issue has been handled quickly and easily. I needed additional storage and was able to rent storage closets near my unit.
Kaylyn was one of MANY incredibly helpful team members in the leasing office… too many to name. You will not be disappointed with the customer service you receive as a resident of Gateway or Gateway II apartments. I can’t imagine anyone being disappointed with the amenities or facilities.

Can’t complain about much at all. I’ve lived here just over 2.5yrs and haven’t had any issues. Those with less than 4 star reviews are expecting TOO MUCH or over exaggerating. The only issue I have are the idiots speeding through the parking structure as if it’s a nascar tryout. Staff, amenities, grounds are on point. Happy and Love where I live.

Just moved in to Gateway II and the apartment is lovely and friendly staff. However, my upstairs neighbors moved in a week ago and I can hear every step and they don’t seem to ever sit down. They also decided to do laundry at nearly midnight and you can hear it run. Unless you’re on the top floor I’d be really careful about moving here. Have to deal with this for 11 more months — yay.

There were two men with guns walking around the complex last week, and all that we got was a text message saying «suspicious activity reported.» There are families that live here, with young children, and their parents have the right to know when to keep their kids indoors. Then we had a follow up text saying «activity resolved. the taco truck is now open.» Really Gateway? You aren’t even going to acknowledge that there is an unsafe situation. You’re going to pretend that nothing happened by telling us about tacos? Not to mention I received a $ 150 parking violation for being parked in MY SPOT. The place looks quality from the outside but everything is cheap on the inside and if something breaks (like for instance a drawer in the kitchen — like ours did within days of moving in) it takes weeks to get it fixed. They claim that there is wifi in the gyms and at the pools but there hasn’t been wifi in months. Don’t be fooled. There are too many hidden fees. Oh and two of my packages have been stolen and there are always non-​residents following me in through the parking garage. Superrrrrr safe guys.
Sincerely,
An unhappy resident

Wow. What can I say. This place is seriously 1^st class. Walked in to check out to see what they had available. Josh and Iana were awesome. Super accommodating, amazing customer service and just overall a pleasure to work with.
Their floor plans are absolutely beautiful and spacious kitchens and bathrooms. Top of the line amenities and beautiful landscaping. I felt like I was in a resort. I can so get used to this life. I’m recommending one of my girlfriends to check it out. Great experience thus far.

I’ve lived at Gateway with my fiancé for almost 2 years now and overall we have loved living here. When we first moved to Gateway we moved from out of state but the leasing crew made it SO easy. When we got here after a 13 hour drive they handed us our keys and that was it!
Of course the complex is stunning! The main pool is beautiful, the waterfalls are so relaxing. The pool is pretty crowded during the summer, but I’ve never had an issue with a resident being too obnoxious or disresectful. I love the events that they hold for residents like movie nights at the pool or luaus!
The apartment itself is so beautiful. I love the pantry and all the storage space. Having W/​D in the apartment is so convenient. And the large tub is a dream! The walls are super thick so I don’t hear my neighbors at all. However, they have been doing construction (building MORE units) for the last year or so, so now Mon-​Sat it is LOUD all day basically. My apartment faces the construction zone and my entrance off of Orangewood has been closed since July, which is SOOO INCONVENIENT. Of course my apartment will be close to the new amenities from Gateway 2 once it is done but a raise in rent doesn’t seem fair after having to endure all the closures of the Orangewood gate and construction noise for the last 12+ months. Unfortunately that is why we have to move because paying over $ 1800/​month for a 1 bedroom is crazy.
Helpful hint: If you have T-​Mobile you are NOT going to want to live here because the whole complex is basically a dead zone. Major bummer.

Thank you for your response. I did mention the young adults smoking weed in an email along with other issues with the kids vandalizing the property and a few things were address but nothing on the pot smoking. And I know small events are held here and there and the food trucks are there which was nice but when i said i miss the events I am talking about the big events like they had in 2013 «Night in Ibiza» that was the last time they had a large event like that which was awesome. They had Casino night one time that was great. Slowly the bigger events stopped happening. Like i said we really had no real problems there, it was just feedback.

Great value for the price! Beautiful landscaping and architecture. I love the paved pathways, courtyards, waterfalls, pools, cabanas, and fire pits that allow me to enjoy resort style living at its best! Stylish and roomy units with private balcony. The view of the gardens and city line from my 4^th floor apartment is stunning both day and night! Most convenient is the above ground parking/​assignments on the same floor that I reside.
Service or courtesy patrol requests… No problem! All have been handled in a timely and professional manner. Guest parking request is a breeze and convenient. I always feel safe and appreciated by the amazing office staff.
Thank you Gateway, I can honestly say, I love where I live!

I’ve rented a one-​bedroom apartment here for a year, and I recently upgraded to a two-​bedroom apartment when life threw some unexpected curveballs my way. Leasing agent Keri did a great job navigating me through the paperwork and the move-​out/​move-​in procedures.

The interior of the units are as pictured on the website. The units are on compact (750 to 1100 feet), but there is ample closet space, cabinet space and built-​ins. Every unit has a balcony or outdoor space. The location is very convenient to all points in northern Orange County, and it is within walking distance of UCI Medical Center. The complex is located in the midst of a number of freeways (see map) and adjacent to Angel Stadium, but it is surprisingly quiet. The amenities (pools, exercise rooms, clubhouse, doggie park, bbqs, business center) are outstanding, and they are always clean and well-​maintained. Pets are permitted in some buildings, but not in others. The maintenance staff are responsive, and my maintenance requests have been addressed on a same-​day basis. Security personnel are friendly and visible but not oppressive or overbearing.
This complex is secure, quiet, beautiful, and well-​maintained. There are plenty of relaxing exterior and interior common areas to enjoy.

Let me start by saying that I miss this place already.
My stay at gateway was short (9 months) but blissful. My husband and I are newly married. We came to the gateway because both of our jobs were initially centralized in Orange. Recently we had to relocate to LA for a job assignment my husband took on and 2 weeks later, I can’t wait to move back.
The gateway is a place where I felt at home. The facilities are always clean and the staff, leasing office, and resident services are all very friendly and attentive. My husband and I quickly became acquainted with the security and other frequent staff to allow for easy communication. Our neighbors were always very respectful. I did meet a lot of other newly married couples here.
There are many families and professionals. The UCI medical center is down the street so in the mornings I always say doctors and nurses walk to work. On Saturdays and Sunday’s you see the children out playing on their bikes in the courtyard. During the summer there are always barbecues by the pool.
Remember, It is an apartment community so you are bound to meet different personalities. But in my experience everyone was very friendly and respectful during our stay. I am looking forward to moving back. It is by far one of the nicest communities in Orange, and close to shops, restaurants, and all major freeways.
I would like to comment specifically on Kaleb Kavanaugh, assistant community manager, who even after we moved out helped me facilitate some issues with my new apartment community without any hesitation. Thank you Kaleb I really appreciate your help!

Apartment: I live in a two bedroom/​2 bath which features a kitchen with a dishwasher, microwave, oven, refrigerator and a stove. Additional features include washer, dryer, computer desk and a porch. Plenty of storage for your belongings.
Business Center: Features 7 computers with Internet Access and Microsoft Office Suite. No charge for copying, faxing, printing or scanning. Ink and paper are provided. 3 Ethernet cable stations to plug in your laptop for internet access. Wi-​Fi internet access.
Cleaning Crew: are the most caring people I have met. They are here every day making sure every inch of this property is spotless before anyone arrives to move in or use the amenities for the day. They were there for me when I needed a chair while I waited for bus to take me to my destination for the day, to hold the door open to the gates, business center, gym, game room.
Community Events: Taco Tuesday (Once a month), Wine Tasting (Once a Month) Wednesday: Culinary Class (Once a Month) Saturday Café Con Leche offers assorted beverages, fruit and pastries (Once a Month).
Courtyards: There are numerous courtyards found throughout the property. Features include a coy pond, sculptures and waterfalls. Tables and chairs provide a perfect space to enjoy a cup of coffee and read a book.
Game room: Features a 90 inch television with an extensive list of channels to choose from, pool table and shuffle board TV. Tables and chairs provide the perfect space to have lunch with friends or family. WI-​FI Internet Access.
Gym: There are 2. The main gym features a variety of equipment including but not limited to treadmills, ellipticals, stationary bikes, yoga mats. On Tuesdays and Thursdays Circuit Training is provided. Additional features include antibacterial sanitizer, antibacterial wipes and a water cooler.
Leasing Office: Features a beverage station with a variety of coffee, tea, hot chocolate and water. Additional features include candy jars and dog treats. The staff are a life saver. They were there for me when I was having trouble navigating the Resident website, getting out of the passenger side of handicap parking space because residents would park in the crosshatch to check their mail or park on the crosshatch in front of the office which happens to also be the ramp for people with mobility devices, to help me with the printer, to serve me hot chocolate.
Maintenance: are the most generous people I have met.
Pools: There are three. The main pool features cabanas equipped with HDTV’S and ceiling fans, BBQS, fire pits, lounge chairs waterfalls and a spa. Additional features include a Loggia which provides the perfect space to host an event for up to 25 guests. Free WI-​FI internet Access.
Residents: are the most amazing people I have ever met.
Security: is awesome. The pool is an enjoyable experience for everyone because they make sure rules are being followed.

Everyone should look closely if you’re parking at top in guest parking! I got charged for tampering with something I have no idea what it is for $ 185? Either staff is incompetent or they’re money hungry!!!

Absolute nightmare. Creepy bugs, fruit flies, noisy, pot smoking loud ghetto residents, robberies, thefts and car break-​ins. This complex has extremely thin windows. The walls are said to be fire resistant, so if you have Att, T-​Mobile your cell phone will not work in your apartment. Work orders are worst than military wish list — never get filled. Bathrooms are cheap looking and their walk-​in closet is nothing WALK-​IN. Office staffs are liars, they work on commissions and will lie if they think it’ll help sell a contract. When you sign the lease, you’re TRAPPED.
If you have a dog, make sure you tell them, even if you live in a pet friendly (smelly) area (pay their pet fees) or they will find out and tell you to move out. If your dog doesn’t get mauled by the boxer, that attacks everyone and every dog that it sees. –The owner of this boxer doesn’t believe in leashes and this unfortunately, dog is known to jump off of the balcony to attack. I know one woman and two small dogs that was attacked by this dog.
Lastly, don’t back down when it comes to your deposit money. It’s illegal for them to claim that they owe you little or nothing when you know that you kept the property in good condition. Tell them that you will take the issue to a small claims court. Irvine Company have had many complaints about deposits, so it’s in your favor if you were to take this to court w/​them. When these bloodsuckers know they can’t slap you around, they’ll backdown lol. Make sure you ask for a deposit receipt. By law, they must give that to you before you sign anything.
Tips: Take pictures of all the broken things inside the apartment immediately after you move in. When you move out, take pictures of carpets, walls and kitchen because Irvine Co are notorious for giving moving tenants headaches about these three things.

I was really excited to move in to Gateway at first the staff appeared very friendly but after I moved in that changed. Everyone in the leasing office seems to have an attitude and it was intimidating to walk in and approach them.
The actual living experience there wasn’t great either! The tub would clog a lot, the washer door would lock itself and I couldn’t open it.
The noise caused by the construction was also very disturbing not to mention the fire alarm going off every few days all over the building and inside the apartment. The coy fish pond smelled horrible it was impossible to enjoy it.
There was never water in the gym the bottle was always empty and the poolside sometimes looked dirty and unkept.
I would not recommend this place to anyone.

Best apartment by far!!! Granite counter tops, huge walk in closest, washer dryer inside the apt, 3 heated swimming pools with Jacuzzis and cabanas with hdtv’s 2 24 hour gyms fully equiped with free classes on tues n thurs and yoga on Saturday, gated garaged, nice people inside the office and oh free coffee inside office and i cant forget about the great events that happens here sometimes are free some are not 1 – 2 events a month.
All apartment around is at least 2 – 3 hundreds more compare to this place with no walk in closets or washer dryer or fridge available.
Not a 5 star bcuz of the late notice of any repairs to the community and the dogs owners that dont pick up after their dogs… so nasty i wonder how their apartment looks like inside?
Running of out thing to say will add on things later…

There seems to be many reviews from opposite ends of the spectrum here. I’m genuinely writing this fair review in hopes to shed some more light on the living experience at the Gateway Apartments.
My husband and I found this place after a grueling search within the Anaheim/​Orange area last year and completely fell in love right away. It’s in a very convenient location between the 5 and 57 freeways and right next to the Angel’s Stadium. We were beyond impressed with the staff in the leasing office by their friendliness and professionalism. The activities director, Brianna is probably the friendliest person you could ever encounter and is great at what she does. We’re very impressed by the numerous activities planned every month for the community which we make a point to get involved. She even let us borrow some props that she used for the pumpkin patch when we were planning our son’s 1^st birthday party.
The property itself is beautifully maintained and always clean. You truly feel like you’re in a resort. The main pool is gorgeous and the cabanas with TV’s are just so impressive. It’s nice to feel like you’re on vacation at any given time. There are 2 gyms that are spacious, have new equipment and are regularly maintained. Did I mention the gyms are open ²⁴⁄₇ and a personal trainer comes twice a week to host a circuit training class? For free?! Wow! Free yoga classes by the pool every Saturday. What a gem this place is (for the most part).
Unfortunately, we have had our fair share of problems with noisy and disrespectful neighbors. We’ve felt pretty unsafe at times when fights broke out in the hallway, or cars were vandalized in the parking garage. I know we were not alone in notifying security or confronting the staff in the leasing office regarding these matters. It was said that many other residents had complained but nothing really was being done about it. We were only told to keep notifying security so that it could be reported and the managers could review it. Sometimes security would investigate when a complaint was made, but most of the time they forgot and no report was ever made. I believe I had talked to the managers about 8 times before I was at my wit’s end because nothing was being done.
BUT… Then Kaleb was brought in as the assistant manager and honestly turned so much around for us. Once the issues were addressed to him, he took action like no one else had. Never once did we feel avoided or slighted once he was aware of our concerns. He is extremely professional in his approach to handle tough situations like this and Irvine Company is lucky to have him on staff. The issues we were having are non existent now and we owe so much gratitude to Kaleb. We honestly cannot say enough good things about him.
So it was a bumpy road for a minute but I’m very glad to say we are back to thoroughly enjoying where we live. Our only wish now is that the security patrol company (especially at night) would take their jobs a little more seriously, but we are confident that if we had any more complaints, Kaleb would do everything he could for us!